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Title Business Development Customer Service
Target Location US-DC-Washington
Email Available with paid plan
Phone Available with paid plan
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Washington Metropolitan Area PHONE NUMBER AVAILABLE EMAIL AVAILABLEDIRECTOR OF BUSINESS DEVELOPMENTHighly accomplished and performance-driven professional with comprehensive experience in building and leading high performing sales teams, driving robust sales strategies, and contributing to overall business volume growth.Passionate, Influence, Teamwork, Growth, Adaptable, Integrity, Tenacity, Profitability Proficient in collaborating with cross-functional teams to drive sales programs and provide extraordinary customer service while fulfilling strategic goals. Proven expertise in achieving defined sales and revenue goals by providing insight-based reports, identifying new business development opportunities, and envisioning competitive response and pull-through strategies. A solution-focused relationship builder, adept at nurturing strategic relationships at C-Suite and senior leadership levels to propel business growth. Skilled in driving territory-wide success and continuous improvement by transforming under-performing areas, streamlining operations, and capturing potential. opportunities for business expansion. Solid reputation for stellar work ethics and training excellence with the capacity to communicate concepts and high. expectations based on years of sales success and brand loyalty.Areas of ExpertiseStrategic Business Development Health Industry Expertise Business Expansion & Growth Sales & Marketing Planning Key Account Management Issues Identification & Resolution Strategic Partnerships I Relations Project/ Program Management Contract Development Staff Training & Development Team Building & Leadership Multitasking & Self-Discipline Competitive & Market Analysis Sales Workflow Management Process Redesign I Improvement Professional ExperienceAccount Executive Home Infusion Therapy Sales Nations Healthcare, LLC  Maryland & Washington DC 2019 Present Overachieved assigned goals all quarters, expanding and procuring new opportunities leading to new market share in a very competitive infusion industry. Built relationship with my competitors account manager for referrals when they were out of insurance network. Achieved quotas of 100% or greater out preformed and grow territory in new market share. Annual revenue increase by 1.5 million in the first year and continue to grow year over year. Initiated and influenced negotiations with Hospitals CEO, CFOs, Administrators, and Directors to procure referrals and played key roles in positioning Nations as preferred home infusion partners with Washington Hospital Center, Geoge Town Hospital, Southern Maryland Hospital. Established and grew underperforming territory by over 150% first year branding Nations as a market share industry leader in a highly competitive territory procuring and coordinating referrals. Developed and nurtured preferred provider relationship with Washington Hospital Center Heart Failure Transplant Program, worked closely with Medical Director Transplant Coordinators and entire Transplant team attending weekly rounds to drive excellence in patient care outcomes to grow partnerships and opportunities. Formulated and implemented tactical accounts plans for marketing multiple hospitals call points, physicians, rehabilitations facilities, and home health agencies, increasing revenue through referrals of acute and chronic specialty IV drug therapies including IVIG, Biologics, TPN, Inotropes, Anti-infectives, and chemotherapy. Focusing on IVIG Biologics, by calling on Neurologist, Immunologist, Allergist, Transplant, Rheumatologist, OncologistsAccount Executive Home Solutions Infusion Therapy A BioScrip Company  Fairfax, VA {2010- 2019) Built and fostered strong professional relations with physicians and health care referrals sources in hospitals, skilled nursing facilities, physicians offices and marketed services at community events. Achieved all annual goals by 125% in the first year while increasing revenue year over year. Developed and managed plans to grow territory more than 100% through strategic action planning. Work to build partnerships with traditional homecare agencies to support the nursing need for infusion therapy administration when infusion companies doesnt have nursing available. Provide onsite teaching and product education to patients and family-caregivers. Ranked in top 10% of sales representatives and consistently secured new accounts, resulting in a 200% increase in year over year revenue. Secured high-value accounts through consultative selling, effective customer solutions and promoting directed marketing initiatives while developing and maintaining positive relationships with Discharge Planners, Social Workers, Case Managers and Physicians in local hospitals, Skilled Nursing Facilities, and Private Medical Groups. Provided extensive support in sales, technical and business areas to key accounts. Developed and managed plans to grow territory significantly and as required. Conducted informational trainings and briefings to clients on new features and updated products. Provide onsite teaching and product education to patients and family-caregivers. Reviewed accounts monthly to monitor and track customer satisfaction and complaints. Identified sales growth opportunities by networking and building relationships with consumers. Conducted informational trainings and briefings to clients on new features and updated products. Stayed current on industry changes and product standards and trends related to directed marketing initiatives while developing and maintaining positive relationships with Discharge Planners, Social Workers, Case Managers and Physicians in Hospitals, Skilled Nursing Facilities, Assisted Living Facilities, and Private Medical Groups and Grow revenue with hospitals focusing on cardiac inotropic accounts. Built and maintained positive relationships with diverse physicians Neurologist, Allergist, Immunologist, Oncologist, Transplant Department, and Rheumatologist. Contacted customers as soon as issues arose to proactively provide resolutions before problems escalated. Handled high-profile accounts worth up to 3 million dollars while overseeing teams of 5 employees. Mentored junior account management professionals to develop skills and increase company revenue. Met and exceeded sales goals for assigned territory by bringing in new accounts and upselling infusion deals to existing clients.Community Liaison Americare In Home Nursing  Ft. Washington, MD (2008-2009) Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships. Communicated with community members to assess concerns or current issues and identify corrective measures. Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns. Targeted specific community groups with wellness and disease management information. Helped vulnerable individuals navigate complex healthcare system. Directed marketing initiatives while developing and maintaining positive relationships with Discharge Planner, Social Workers, Case Managers, and Physicians in Local Hospitals, Skilled Nursing Facilities, Assisted Living Facilities, DME companies, and Private Medical Groups and Urgent care facilities. Executive Account Manager Silver Spring Radiology  Silver Spring, MD (2005-2008) Managed sales territory for full services Diagnostic Imaging Center MIR/MRA, CT /PET/CT Fusion Imaging, CT CTA, T Virtual Colonoscopy, 4D Ultrasound, Diagnostic X-Ray CT Calcium Scoring, and Bone densitometry. Developed relationships with health care providers, Medical Doctors, Nurses, Nurse Practitioners, Physician Assistant, and Specialties from a wide range i.e., medical providers Negotiated contract for various clinical trials using PET/CT Nuclear Medicine scans that increase revenue by 44%. Maintained new and existing client relationships and utilized creative sales strategies, schedule weekly presentations that increase business overall by 48% that lead to having extend office hours. Education & Accomplishment(s)Bachelor of Science: Business Management(Still under completion)Top Sales Account Manager in DMV Area- 2012-2018CertificationsFirst Aid/CPR CertifiedAffiliationsSTOP International Ministry 501(c)3 NonprofitFounder and Chief Executive OfficeResponsibilities: Lead the organization board of directors and to keep the agency legally functioning. Serves as head of the board of governance.Technical SkillsMicrosoft Office Suite, Home Care Home Base, Referral Source Link, Salesforce

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