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Click here or scroll down to respond to this candidateHLRCandidate's Name
EMAIL AVAILABLEOBJECTIVEEXPERIENCEFriendly, engaging and detail oriented and experienced medical administer A multi-tasker who excels great customer service and customer satisfaction.Healthsource Chiropractic Crosstown Edina Office Manager/Front desk/Marketing 3/2024 8/2024Oversee office operations and verify the doctor's adherence to medical standards to facilitate my job duties. Scheduling patients for chiro/massage for two different businesses, checking in/outpatients, collecting co-pays or money owed. Answer phones for 3 different businesses & texted messages/emails, verify insurance, enter demographics/ notes to patients accounts, redeem Groupons and add them to patients accounts, print /mail out statements, request medical records, make sure all paperwork needed for patient is all filled out online/paper, training other employees, making sure the tablet is charge & ready to go, and the 3 phones and headset, give office tours to new patients and explain how things work and what we have to offer, go over financial plans, go over with patients what their insurance will cover and what would be out of pocket for the plan the doctor decides would benefit the patient to get them better, like number of visits, supplements, rehab, home exercises, decompress table, massage, adjustments etc., recalls, shred any paper work after its scanned in to computer, print out daily schedules for the doctor and encounter forms for each patient coming in and update as it changes during the day, billing, paper/electronically, reports 30, 60, 90, 90+ for billing/money owed, reports on patients for recalls/to see if any other appointments scheduled out. Other reports too.Fraser Behavior Tech 1/2023-2/2024Worked one on one with autistic children, one in the morning than a different child in the afternoon. Helping them work on learning good behavior and ignoring bad behavior. Running trials on things they need to work on to be successful in life. Like transferring from one thing to another or place. Change, eating, playing, bathroom, routines teeth bruising, washing hands and rules etc.Heathways Chiropractic P.A. Office Manager 3/2021 11/2023Check in/out patients, room patients, collecting co-pays/ money owed, collecting insurance information/verifying benefits, adding to computer, enter patients demographics, making sure paperwork is filled out completely, answer phones/ voice mail, obtain release of information form to receive patients medical records for care, mail incoming/out going, patients billing/postcards, filing, collection on past due accounts, bill insurance companies, accounts receivable, investigating/correcting problems, write offs, Pre-auth for some insurance companies, order office supplies, patient supplies, doctor supplies, water for office, manage the storage room adding files/paperwork or destroying file /paperwork over 7years old. End of day balancing, backing up software, deposits, check book, do whatever is needed to keep office running efficiently, new software transferring all data from old to new and teaching my boss how to use it. When I came on, I also fixed Railroad Medicare and VA she was unable to get paid by them I corrected the problems, and she is getting paid now.PCA Volunteer 8/2014 presentI am my sons PCA, I could get paid but decided not to go that way I had to let so many PCA go for all sorts of issues. Thats why Im being his PCA now and in charge of his disability SSI checks. I make sure his pills are in the daily holder, and he takes them, I request for refills and make doctor appointments and takes him to appointments. Getting to tech school and making appointments with teachers and checking in on how he is doing. I help with daily tasks and hope someday he will be able to do on his own.Super Target Richfield customer service advocate 8/18 1/2020Cashiering/ bagging customers items, helping find items, how to use self-checkout and CartWheel app/red card what savings they can get buy using itFantastic Sams 34th Ave Mpls, MN PHONE NUMBER AVAILABLEHairstylist cut, colored, permed hair, checked in/out clients, cleaned my tools and my station, educated clients on products.Counselor Realty Edina, MN Office manager/admin 4/2016 6/2018Open/Close Office, Organize, Clean, make coffee, answer phones/transfer calls to correct Agent, Emails, Order supplies, Greet Clients/potential, do all deposits of Earnest Money, Agent rent checks, rental payments for rental properties, gather bills & send to accountant, monthly chargeable (postage, Copier counts), Print checks and get signed by two signers, made emergency contact book & Chet sheets, support Manual and kept it updated, Sent out agent reminders and upcoming events/information, filed information we needed to keep record off, Made listing folders and sales folders for agents, New Agent Paperwork, ordered business cardsEnter Listings into MLS w/pictures & disclosures, Brochures for open houses /other use too, Relocation forms filling out w/pictures & sold/active properties comparable,making sure agents turn in all paperwork needed, entering all paperwork into Pipeline & information from buyers/sellers, Closing breakdown forms (send to accountant, so she can get commission check ready for myself to Print), 5 year client follow ups ordered for buyers, Realty signs ordered, pull tax information for agents, fill out paperwork and send to clients to get signed & send to agents on both sides & title company, Call setup showings/confirming, make lists in order for showing and instructions for agents to get into homes, type things up for agents in word or make list etc. in excel, Personal stuff to help agents, Plus other things as neededFantastic Sams west Bloomington, MN stylist 10/2016 11/2016Hairstylist cut, colored, permed hair, checked in/out clients, cleaned my tools and my station, educated clients on productsVA Medical Center 10/2006 8/2014Greeted patients, answered phones, scheduled appointments, entered patient data into the computer, received and processed orders, ran three clinics (GI procedure, GI clinic and Liver clinic on my own with little or no supervision), called for maintenance and repair of office machines, responded to patient emails, kept each clinic organized, worked with insurance companies, billed insurance and paid medical claims, communicated with doctors, nurses and staff.Medical Support AssistantPerform tasks independently with minimal supervision according to policies, guidelines and procedures.Participated in the creation, completion, distribution and retention of medical record documentation according to facility policies and procedures outlined by several regulating bodies such as joint commission on accreditation of health care facilities.Assembled and maintained medical records during patient hospitalization.Record and/or makes computer entries for a variety of complex physician orders involving patient activity, diets, tests, appointments, treatments and medications.Record transcribes (doctors notes) and initiates patient movement computer entries appropriate to patient status (inter-ward transfer, switch bed, pass/authorized absence, short stay, misc. clinic, provider entry, treating specialty, discharge type or other).Ensured office equipment is in working order; corrects and/or reports failures in a timely manner.Proficient in multitasking to complete responsibilities in a timely, efficient and effective manner.Performed a variety of reception duties associated with patient care, either in person, over the telephone, patient callbox, e-mail, written messages or other.Verbal/written communication is generally thorough, correct and precise to ensure customer understanding.Maintained a neat and clean work area, including desks, countertops and storage.Maintained inventory of office supplies, stocks low level supplies in a timely manner.Helped other MSAs when necessary (i.e. difficult or uncooperative customer, high volume workload, etc.).Maintained and encouraged an environment of teamwork and a positive workplace.Received patients, visitors and staff to unit. Interact with representatives from outside agencies such as JCAHO, OIG, VISN and VHA when necessary.Utilized necessary security methods for protecting confidential patient information such as protecting computer access, requesting identification of unknown individuals presenting to the unit to gain patient information.Perform other MSA related duties as assigned.Claims Assistant-Fee Basis Business OfficePaid bills for veterans that are non-VA services using VISTA, CPRS, FBCS.Independently determined legal eligibility and entitlement for non-VA medical care and accurately apply the complex and multiple criteria of VA regulations, National Directives, VISN and station policies.Advised Veterans, vendors, physicians, PSL and clinical staff eligibilities/claims status.Unauthorized claims: sent claim and medical records to the reviewer for determination of payment. Made sure that a vaild authorization was on file for each claim. Used the Fee package following protocols / guidelines by selecting correct authorization, signing correct POV codes, using correct payment methodology checking to make sure claim has not been previouly paid. If error was found, it was returned to the provider/vendor for corrections. If no authorization the bill will be denied. Sorted mail and scan it into our system for verification and distribution so it could be processed for payment.Answered phone calls from veterans, vendors, physicians etc. in regards to claims status/authorizations. Also faxed required information if requested.Program Support Assistant (PSA)- Billing- Business OfficeMajor duty was to bill veterans outside insurance companys to recover funds. Identify all potential billable cases so as to maximize collections for medical center.Clearly documents billable and non-billable decisions in VISTA. Accurately complete all electronic billing activities.Accurately prepared complete bills based onrequirements outlined for each bill type.This includes accurate assignment of appropriations, bill type and amount billed. Ensures maximum effort is directed toward this process in order to meet the facility goal foor days to bill.Complete the billing process expeditiously to meet the timely filing deadlines imposed by insurance carriers.Completed special projects as assigned.Adhere to the changes in laws and regulations impacting the MCCR program.Complied with policies and guidelines regarding protection of private/sensitive information by protecting printed and eletronic files from unauthorized release, loss, alteration or deletion.Demonstrated the ability to adjust to change in work pressure, handled differences of opinion.Program Support Clerk (OA)-Insurance-Business OfficeMajor duty in the insurance department was the verification of benefits through a variety of sources including direct patient contact and telephone or written contact with the patient or their representative, any of which may require exceptional interviewing and investigative skills and considerable patience. It also involves contacting insurance companies by telephone to verify the level of coverage and benefits for services provided by the Medical Center prior to any billing activity. This duty requires periodically re-verifying patients insurance coverage, obtaining coordination of benefits information from carrier to patient, and accurately imputing insurance coverage and benefits information into the Veterans Integrated System and Technology Architecture (VISTA). Justifiable billing is dependent on this process.Conducted initial telephone contact with insurance companies for pre-certification purposes. The results of pre-certification are documented, and the case is referred to the Utilization review nurse for concurrent review or necessary action.Fort Snelling Credit Union Lead Member Service Rep 2/1998-9/2006SKILLSEDUCATIONExcellent customer service skills Computer, internet, communication, listening, office machines, learning new things quickly and being knowledgeable of my job. Muti-tasking.Thomas Jefferson High School Bloomington, MN 55431Empire Beauty School BloomingtonInterred at school 8/2015 to 8/2016 as a stylistLicensed CosmetologistSOFTWARE EXPERANCEWindows, Microsoft word, outlook, excel, power point, XP OS for tellers. Card source, VISTA, CPRS, FBCS, GPNET, Northstar MLS, showing time, paperless pipeline, e-bridge, Buildium for rentals, Instanet, Authisign, Remine, Top producer, Delta, Toolkit CMA, work bench, Kronos,GreyCat, chart talk, PC-Ace, Chart Talk Cloud, Office Ally, Palmetto gba, Ring phone systems, Healthsource software ect.EMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre> |
