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Title Customer Service Project Management
Target Location US-TX-Roanoke
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Roanoke, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryHighly motivated and results-oriented professional with 20+ years of experience in education, technology, project management, procurement, and logistics. Proven ability to lead successful initiatives, deliver innovative solutions, and exceed expectations. Possesses a strong commitment to safety, customer service, and operational efficiency. Adept at managing complex projects, driving continuous improvement, and fostering collaborative team environments. Seeking a Safety Specialist position with Werner Enterprises to leverage my diverse skill set and contribute to a safe and productive workplace.SkillsSafety Compliance: Extensive experience adhering to and enforcing company, federal, and state safety regulations in transportation and logistics.Training: Proven ability to develop and deliver comprehensive training programs.Regulatory Knowledge: In-depth understanding of DOT regulations, FMCSA rules, and industry best practices related to driver safety and vehicle maintenance.Customer Service: Extensive experience providing top-notch customer service through various channels, including phone, email, and in-person interactions.Communication: Excellent verbal and written communication skills, adept at actively listening to customer needs and effectively conveying information.Problem Solving: Proven ability to analyze and resolve customer issues promptly and efficiently, ensuring customer satisfaction.Technology: Proficient in using multiple software systems, including Microsoft Office, and computer-based training (CBT) platforms.Project Management: Experienced in leading diverse project teams, implementing robust project monitoring systems, and consistently exceeding client expectations.Leadership: Strong leadership skills, with a proven ability to build and motivate high-performing teams.ExperienceCommercial CDL A Driver Werner Enterprises 2023 - PresentSuccessfully completed numerous long-haul deliveries, demonstrating a strong commitment to safety and efficiency.Maintained a clean driving record and consistently met or exceeded performance expectations.Gained firsthand experience with Werner Enterprises' safety protocols and procedures.Co-Founder Greenhouse Technologies 2012 - 2023Conceptualized, launched, and successfully managed multiple ventures in the greenhouse technology sector.Led business planning, product development, market analysis, fundraising, and strategic decision-making.Demonstrated strong entrepreneurial spirit, business acumen, and leadership skills.Trainer Greenhouse Academy 2021 - 2023Provided comprehensive online instruction and in-person tutoring to students across various ages and subjects related to agriculture.Developed engaging curricula, lesson plans, and personalized learning support.Demonstrated adaptability, passion for education, and ability to cater to diverse learning styles.IT Specialist Government of Botswana Agencies 2006 - 2012Managed and maintained critical IT infrastructure for government agencies, ensuring optimal system reliability.Led technology implementation projects, proactively resolved technical issues, and provided comprehensive user support.Demonstrated expertise in IT infrastructure management, troubleshooting, network administration, and system upgrades.Project Manager QYZ Enterprises (PTY) LTD 2000 - 2006Led diverse project teams, implemented robust project monitoring systems, and consistently exceeded client expectations.Managed project planning, budget management, timeline tracking, risk assessment, client communication, and stakeholder management.Demonstrated strong leadership, problem-solving skills, and ability to deliver results on time and within budget.Procurement Specialist Government of Botswana Agencies 1997 - 2000Spearheaded procurement activities, conducted thorough market research, negotiated favorable contracts, and implemented cost-effective procurement strategies.Managed supplier relationships, ensured compliance with regulations, and optimized procurement processes.Demonstrated expertise in market analysis, contract negotiation, supplier management, and procurement strategy development.EducationUniversity of Arizona Global CampusBSc Cyber Security and Data Protection 2023 - PresentCertificationsMicrosoft Certified: Azure Fundamentals (December 2020)Microsoft 365 Certified: Modern Desktop Administrator Associate (March 2017)CompTIA Security+ (June 2015)(ISC) Certified in Cybersecurity (September 2024)Additional InformationFlexible Availability: Available to work flexible hours, including evenings, weekends, and holidays, to meet the needs of Werner Enterprises and its drivers.Home Office: Equipped with a reliable high-speed internet connection and a quiet workspace to ensure seamless remote work.References: Available upon request.

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