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Click here or scroll down to respond to this candidateCandidate's Name
Pilot Mountain, NCEMAIL AVAILABLE PHONE NUMBER AVAILABLESeasoned IT Professional: Expertise in Law Firm and Accounting IndustriesExperienced IT professional with over 24 years in law firms and accounting industries, holding a Master's in Information Systems Management, Information Security. Proficient in Microsoft o365 Active Directory, Citrix Workspace, and VMware vSphere Client. Skilled in hands-on support, hardware/software administration, and specialized accounting software. Demonstrated success in multi-office environments, adept at meeting deadlines and delivering under pressure. Key roles include Senior IT Specialist at Bernard Robinson & Company, LLP, where I managed hardware and Citrix software support, and Site Support Team Coordinator at Ogletree Deakins, PC, overseeing IT support operations for a prominent law firm. Additional experience includes contract technical support at Tech GooRoos and desktop support roles at Kilpatrick Stockton, LLP. Education includes a Master's from Syracuse University and a BS in Management Information Systems from Winston-Salem State University. General Studies from Surry Community College. Trained in Nortel Basic Database Administration and MCP Windows 2000.Skill Areas: Information Systems Management Microsoft o365 Active Directory Citrix Workspace VMware vSphere Client Hardware Maintenance Software Support Specialized Accounting Software Administration Multi-Office IT Support Deadline Management Pressure Handling Customer Service Team Leadership Technical Troubleshooting Remote Support Microsoft Office Suite Zendesk Ticketing System Administration Video Conferencing Administration Server Installation and Replacement IT Vendor Management Office Equipment Maintenance Network Security (ESET Antivirus) WSUS Update Administration Backup and Restore (Nakivo Backup) Active Directory Administration Mobile Device Configuration (MiFi, Blackberry, iPhone) VoIP Phone System Administration (Switchvox) Network Infrastructure Setup Conference Room Setup IT Expense Management Technical Training ProvisionPROFESSIONAL EXPERIENCEBernard Robinson & Company, LLP, Greensboro, NC (2016 - Current)Senior IT SpecialistProvide hands-on IT support for hardware (laptops/desktops) and Citrix software, including Citrix Receiver and DameWare technology.Configure and maintain laptops, desktops, mobile devices, MiFi devices, and video conferencing equipment.Manage Office365 support and administration tasks.Administer Zendesk ticketing system for efficient issue resolution.Utilize DameWare Remote and Microsoft Teams Messaging for remote assistance.Handle XenDesktop, XenApp, and XenApp Server administration duties.Manage VMware vSphere Client for virtualization needs.Ensure network security with ESET Antivirus and WSUS Update administration.Oversee Nakivo Backup/Restore procedures for data protection.Perform Active Directory administration tasks for user management and access control.Manage video conferencing tools such as GoToMeeting/Webinar and Office365 Teams.Provide specialized support for accounting software including Engagement, QuickBooks, Document, SurePrep, and ShareFile.Offer remote support to various office locations including Raleigh, Winston-Salem, Charlotte, North Wilkesboro, Dunn, and Wilmington, NC.Ogletree Deakins, PC, Raleigh, NC (2011 - 2015)Site Support Team CoordinatorLed the site support team at a prominent international law firm specializing in Labor & Employment and Immigration Law.Managed a wide range of IT support tasks including Dell PC/Lenovo Laptop break/fix, Blackberry, iPhone, and Nortel Telecom PBX support.Provided SCCM Management support and RDS Remote Support to ensure seamless operation of IT systems.Collaborated closely with the Office Administrator to fulfill the technology needs of shareholders and clients.Conducted meetings with local vendors to procure equipment, supplies, and perform routine office maintenance.Administered ASG Security Database for access card programming and deployment.Ensured conference rooms were equipped for both internal and client presentations.Set up computer equipment at offsite locations for presentations and client seminars.Supported remote users working from home using firm equipment such as laptops, monitors, and printers.Managed server installation and replacement activities.Played a key role in the upgrade to Windows 7 and Office 2010 for the Raleigh location and several other offices across different cities.Handled office equipment procurement through CDW as needed.Maintained corporate credit card for business travel and IT expenses.Tech GooRoos, Raleigh, NC (2009 - 2010)Contract Technical Support ProviderContributed to a small startup business in Raleigh, NC, providing contract technical support services to local small businesses.Offered onsite desktop support encompassing desktops, laptops, printers, scanners, and servers.Managed Active Directory tasks including accounts, permissions, and distribution lists.Provided technical support for Blackberries and iPhones, ensuring seamless operation of mobile devices.Assisted clients with Microsoft Office 2003 and 2007 on Windows XP-based systems, troubleshooting and resolving issues efficiently.Kilpatrick Stockton, LLP, Winston-Salem, NC (2005 - 2009)Desktop Support/Telecom AnalystProvided desktop and telecom support to Kilpatrick Stockton's Winston-Salem office, as well as satellite offices in Atlanta, Charlotte, Raleigh, Washington, DC, and New York.Offered on-site support as needed, ensuring seamless operation of IT systems and equipment.Maintained and supported systems, applications, and equipment including Windows XP, Office 2003, Call Pilot Voicemail System, and Video Conferencing Support with Vedere Lifesize equipment.Managed Dell laptops and PCs, as well as HP printers, ensuring consistent and reliable maintenance.Installed and connected servers in satellite offices, ensuring smooth functioning of network infrastructure.Provided setup and support to attorneys with AT&T connect cards for remote internet access, enabling seamless connectivity from remote locations.Kilpatrick Stockton, LLP, Atlanta, GA (2004 - 2005)Telecom AnalystProvided reliable telecom support for approximately 1,200 attorneys, secretaries, paralegals, and staff members.Managed and implemented Adds, Moves, and Changes related to telecom equipment and services, ensuring smooth transitions and minimal disruption.Responsible for ACD (Automatic Call Distribution) setup, as well as management of analog lines for fax and modem usage.Administered Meridian voicemail system, ensuring effective administration and user support.Managed punch-down board operations, facilitating efficient connection of jacks to TN (telephone numbers).Administered firm-wide video conference needs, including Tandberg (ISDN/IP) and Polycom (IP) units.Setup and scheduled video conferences on bridge using MGC Manager 6.0, ensuring seamless communication for remote teams and clients.Kilpatrick Stockton, LLP, Atlanta, GA (2000 - 2003)Desktop Support AnalystProvided comprehensive desktop support for Kilpatrick Stockton's Atlanta office, covering installation, maintenance, and support for all desktops, laptops, and printers.Supported operating systems including Windows 98, NT 4.0, and Windows 2000, ensuring smooth operation and troubleshooting when necessary.Conducted hardware installations of NIC cards, video cards, and memory upgrades to enhance system performance.Managed upgrades for Compaq desktops, Dell desktops/laptops, and HP printers, utilizing Symantec Ghost 7.0 for imaging PCs and laptops.Utilized Ghost Walker 7.0.0.245 to update SIDs (Security Identifiers) for enhanced security.Added PCs to the domain and configured printers on print servers, ensuring seamless network integration and user access.Installed internal and external JetDirect devices, supporting various peripherals and facilitating efficient printing.Provided support for Palm devices, including Palm Desktop, Pocket Mirror, and HotSync software.Supported Blackberry RIM devices PHONE NUMBER AVAILABLE, 6230, and 7230 models), provisioning devices on BES (Blackberry Enterprise Server) and Goodlink Servers.Setup and supported Citrix/Metaframe remote access software, enabling secure remote access for users.Utilized VNC (Virtual Network Computing) to remotely update user PCs and servers, as well as change user login passwords, ensuring efficient IT management and support.Novant Health, Winston-Salem, NC (Jun1999 Dec1999)Systems Analyst/ProgrammerUtilized GUI Design principles to develop user-friendly applications, enhancing user experience and efficiency.Maintained applications through effective troubleshooting and debugging, ensuring optimal performance.Wrote code for existing applications using Visual Basic 6.0 and Access, implementing necessary updates and enhancements.Provided successful onsite/offsite installation and training of new applications, ensuring seamless integration and user adoption.Implemented project specifications, diagrams, table specs, and naming conventions as directed by the Database Administrator, ensuring consistency and adherence to standards.PROFESSIONAL DEVELOPMENT & CREDENTIALSMasters, Information Systems Management with Concentration on Security Syracuse University, Syracuse, NY 2024BS, Management Information Systems Winston-Salem State University, Winston-Salem, NC 1999General Studies Surry Community College, Dobson, NC 1994Trainings:Nortel Basic Database Administration Global Knowledge, Richardson, TX 2004MCP Windows 2000 FTCC Winston-Salem, NC 2001 |
