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Title Customer Service Front Desk
Target Location US-IL-Lombard
Email Available with paid plan
Phone Available with paid plan
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SUMMARYKnowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10 years experience managing fast-paced, front desk operations: strong planning, problem-solving, and communication skills.SKILLSExcel and Word experienceExcellent Communication SkillsAccurate and detailedProfessional and maturePayroll AdministrationExceptional organizationReceptionist/SwitchboardAdvanced Customer Service skillsEXPERIENCEReceptionist, Customer Service, DuPage Dodge Chrysler Jeep, October 2018-October 2020Glendale Heights, ILCashier/SwitchboardNew car inventoryRental car agreementsWorking with large amounts of cash dailyHigh volume of customer interaction both on the phone and in personBuilding reports for managersLetter writing for other cashiersCashier, Arbor Management, Pleasant Lane Elementary, May 2016-September 2018Itasca, IllinoisServe food and meals per planned menus, diet plans, recipes, portions, temperature control procedures, and facility policies.Placed food trays over food warmers for immediate service.Displayed enthusiasm and knowledge about the menu and products.Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.Stored food in designated containers and storage areas to prevent spoilage Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.Excellent communication with the staff and children Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and organized eating, service, and kitchen areas Stocked service stations with items such as ice, napkins, and straws Consistently offered professional, friendly and engaging service.Provided excellent customer service.Provided friendly and attentive service and exceptional hospitality.Office Manager, Al Piemonte Ford Sales Inc, June 1995-May 1999Melrose Park, IlExcellent Communication Skills and Customer Service Cross-trained and backed up other employees.Managed workflow to exceed quality service goals.Facilitated inter-departmental communication to provide customer support effectively.Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.Accounts Receivable, Al Piemonte Ford Sales Inc, August 1988-June 1995Melrose Park, ILOversaw the day-to-day payroll processing for 250 employees, including reviewing timesheets.Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.Researched and resolved accounts payable discrepancies.Posted receipts to appropriate general ledger accounts.Reconciled discrepancies between the accounts receivable general ledger account and the accounts receivable trial balance account.Biller/Receptionist, Al Piemonte Ford Sales Inc, January 1984-August 1988Melrose Park, ILConducted careful financial and covenant analysis of proposed transactions.Coordinated between the billing department and customers to resolve problems.Responded to all customer inquiries thoroughly and professionally.Referred unresolved customer grievances to designated departments for further investigation.Greeted customers in a timely fashion, while quickly determining their needs.EDUCATION AND TRAININGHigh School DiplomaFenton High School, Bensenville IL 1983***Family emergencies in 2020 and 2021***Shoulder surgery in 2022 prevented me from returning to work

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