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Customer Service Quality Assurance Resum...
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Candidate Information
Title Customer Service Quality Assurance
Target Location US-WA-Lacey
Email Available with paid plan
Phone Available with paid plan
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CONTACTAddress : Shelton, WA Street Address
Phone : PHONE NUMBER AVAILABLEEmail :EMAIL AVAILABLEWWW : Bold ProfileSKILLS Quality Assurance Controls Money handling abilities Product Knowledge Sales expertise Complaint Handling Merchandise Orders and Exchanges Product SalesCalm and Professional UnderPressure Stocking shelves Store Cleaning Strong Work Ethic Loading and Unloading Carts Bagging procedures Cart Collection Problem Resolution Price Checking Understanding Customer Needs Product Education Complaint resolution Customer Assistance Work Prioritization Safety awareness Professional AppearancePROFESSIONAL SUMMARYHardworking individual available 40 hours per week, including weekdays and sundays and evenings.Experienced Courtesy Clerk bringing 25+ years in grocery sales. Knowledgeable about stocking procedures and customer service standards. Highly effective at completing tasks quickly and with quality in mind.WORK HISTORYCourtesy Clerk, 04/2017 to CurrentSafeway - Olympia, WAFacilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.Handled shelf restocks and merchandised front lane areas to drive sales.Managed timely and effective replacement of damaged or missing products.Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.Followed up with customers about resolved issues to maintain high standards of customer service.Improved customer experience by offering assistance with locating products throughout the store when needed.Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.Helped customers take merchandise out of store and loaded items into vehicles. Maintained clean and tidy checkout area to optimize service delivery. Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.EDUCATIONHigh School Diploma, 06/1999Portsmouth High School - Portsmouth, NHREFERENCESChristine James - Personal/Character reference 253-359-4181 Cat Unis - Personal/Professional reference 360-970-9982 Lori T. - Personal/Professional reference 360-481-1018 SARAH LAWRENCE

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