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Click here or scroll down to respond to this candidateCandidate's Name
Columbus, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperiencePhlebotomistPiedmont Healthcare-Columbus, GAMarch 2024 to PresentPhlebotomist/Lab AssistantMEDICAL CENTER ENTERPRISEJanuary 2023 to January 2024 Performed venipuncture Obtained and prepared blood specimens in accordance with Piedmont policies and procedures provided customer service Used medical terminologyScheduling CoordinatorAspen Dental-RemoteMay 2023 to December 2023 Respond to high volume inbound calls while compassionately handling questions/concerns Schedule new patient appointments Use trained sales techniques to reach company goals of appointments set and customer satisfaction Various duties as assigned by the Call Center Leadership team Customer Service RepresentativeApple-RemoteNovember 2022 to May 2023 Locating music, apps, and movies on various devices Billing issues Fraud management Product feature inquiries Resolving username and password difficulties Troubleshooting email, wi-fi connectivity and web browser issues Navigating customers through various apps Data back-up, sharing & synchronization troubleshooting Verifying proper hardware and software configuration and set up Diagnosing and resolving issues including internet connectivity, email, application downloads, and more PhlebotomistPiedmont HealthcareAugust 2021 to January 2023Performed venipuncture Obtained and prepared blood specimens in accordance with Piedmont policies and procedures provided customer service Used medical terminologyCustomer Service RepresentativeTSYS Total System Services-Columbus, GAJune 2022 to November 2022 Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications. Customer Service Representative/BankerConcentrix-RemoteJanuary 2022 to June 2022 Assisting with questions about their existing account (payments, balance, etc.) Assisting with general account maintenance Troubleshoot customer problems and determine how to resolve those problems Communicate with the client about funds Troubleshoot customer problems and determine how to resolve those problem Taking inbound calls in a high-volume call center and other duties as assigned Technical Support RepresentativeContinuum Global Solutions-RemoteJanuary 2021 to October 2021 Actively listened to customers to understand concerns Provided maintenance for wireless devices Helped customers diagnose technical issues Identified & Positioned new solutions that align with customer needs Navigated through multiple systems with accuracy and speed Analyzed customers accounts and made recommendations based on findings that added value to a product and/or service.Roadside Assistance AgentAgero, Inc.-RemoteMarch 2020 to January 2021 Responds to inbound contacts via phone, chat, and SMS from existing and prospective customers. This position is the first line of contact and is responsible to leave a customer with the very best impression of Electrify America. Delivering exceptional experiences and focusing on creating long term customers is a priority Answers all basic and routine customer contacts and utilizes computer applications to provide professional service.Warehouse AssociateWalmart-Columbus, GAJune 2019 to March 2020 Unload trucks Sort products in the backroom Stock products on shelves Ensure aisles are neat and area is clean Engage vendors and drivers with a positive attitude Greet customers and answer their questionsEducationTechnical Diploma in Phlebotomy1on1 Technical College - Phenix City, ALJune 2021 to August 2021High school or equivalentKendrick High School - Columbus, GAAugust 2014 to May 2019Skills Communication skills (6 years) Customer service (6 years) Specimen collection / processing HIPAA Caregiving Medical office experience Insurance verification Laboratory experience Quality assurance Medical terminology Clerical experience Patient care Organizational skills Food service Technical support Live chat Cashiering Stocking Microsoft Office Medical terminology Customer support Filing Accounts receivable Bookkeeping Cooking Typing Warehouse experience Google Suite EMR systems Documentation review Supervising experience Salesforce Windows Office management CRM software Customer service Home health Driving Data collectionCertifications and LicensesCertified Phlebotomy TechnicianDecember 2023 to December 2025Heartsaver CertificationFebruary 2023 to February 2025BLS CertificationFebruary 2023 to February 2025Healthcare AssistantMay 2023 to PresentThe Health Care Assistant Program is designed to prepare entry-level applicants and current employees with attitude and behavioral skills, workplace communication, problem solving strategies, and specific technical skills to enter the health science career path. These practitioners provide various services including, but not limited to, Unit Clerks, Admissions Processor, Receptionist, Patient Service Representative, Medical Records Clerk, Scheduling Personnel, and Office Tech. Medical front office assistantMay 2023 to PresentThis program will prepare students for an entry level position as a receptionist in a physician's office, hospital, clinic, or other related area.Microsoft Office Applications SpecialistMay 2023 to PresentThe Microsoft Office Applications Professional certificate program provides students with the knowledge and skills to perform word processing, spreadsheet, database, and presentation applications in an office environment. It is designed to provide hands-on instruction for developing foundation skills for office assistant careers as well as to prepare students for Microsoft Certified Application Specialist (MCAS) certification.Driver's LicenseFirst Aid CertificationFebruary 2023 to February 2025CPR CertificationCertified Medical AssistantAED CertificationAssessmentsRetail customer service ProficientSeptember 2022Responding to customer situations in a retail setting Full results: ProficientScheduling ProficientSeptember 2023Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientTechnical support: Customer situations Proficient February 2023Responding to technical support situations with sensitivity Full results: ProficientForklift safety ProficientMay 2022Best practices and safety hazards in forklift operation Full results: ProficientMedical receptionist skills ProficientOctober 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientCustomer focus & orientation ProficientOctober 2022Responding to customer situations with sensitivity Full results: ProficientAdministrative assistant/receptionist Proficient September 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientEarly childhood development ProficientApril 2023Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: ProficientCustomer service ProficientMay 2022Identifying and resolving common customer issuesFull results: ProficientMechanical knowledge ProficientNovember 2023Understanding and applying mechanical concepts and processes Full results: ProficientBasic computer skills ProficientApril 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientWarehouse safety ProficientMay 2022Using safe practices in a warehouse settingFull results: ProficientWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSales skills ProficientOctober 2022Influencing and negotiating with customersFull results: ProficientBasic computer skills ProficientMarch 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientSales skills ProficientDecember 2021Influencing and negotiating with customersFull results: ProficientAttention to detail ProficientAugust 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCall center customer service ProficientDecember 2021Demonstrating customer service skills in a call center setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
