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1Sales Representative Chicago, United StatesEMAIL AVAILABLEPHONE NUMBER AVAILABLEKELSEYCLAYPROFILE Experienced Customer ActivationSpecialist with a strong backgroundin customer service, dealing withambiguity, and adaptability. Skilledin communication, with an easy toexplain technical acumen, with aproven track record of deliveringexceptional customer service &impactful business results. Provenability to manage priorities, deliveryprojects on time, exceed customerexpectations, and contribute to acohesive team.SkillsEffective TimeManagementCommunication Skills AdaptabilityAbility to Work in aTeamCustomer Service Project Management2Kelsey Clay PHONE NUMBER AVAILABLEEMPLOYMENTHISTORY Customer Activation Expert at ActiveCampaign, ChicagoNovember 2022Managed customer relationships during their evaluation of ActiveCampaign and provided exceptional customer service, resulting in a growth of $12K average of prospect spend a month to an average of $40K a month per customer.Showcased a strong ability to deal with ambiguity with shifting priorities while consistently being in the top 10% of my team.Product support specialist at ActiveCampaign,ChicagoAugust 2021  October 2022Resolved customer technical issues with a first-time success rate of 80%, resulting in an improved customer satisfaction score of 85%Assisted clients in multiple different channels assisting them with thier concerns and meeting them in thier preferred avenue of comunication. FMLA Customer Support Specialist at ComPsych,ChicagoJuly 2018  August 2021Helped Clients and their employees navigate the FMLA Process Handled calls of various natures and advised on the best path forward. Customer Care Coordinator at Impartial ServicesGroup, IrvingSeptember 2013  April 2018As a Customer Care Coordinator at Impartial Services Group, I was responsible for providing exceptional customer service and addressing customer inquiries and concerns. I utilized my strong communication skills to effectively communicate with customers and provide assistance. I demonstrated empathy and patience in handling customer concerns and provide support. Additionally, I manage time effectively to handle a high volume of customer interactions, ensuring customer satisfaction and retention. Provided exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction.3Kelsey Clay PHONE NUMBER AVAILABLEEffectively communicated with customers and provided assistance, utilizing strong communication skills.Demonstrated empathy and patience in handling customer concerns and providing support.Managed time effectively to handle a high volume of customer interactions, ensuring customer satisfaction and retention.EDUCATION Bachelor of Arts (B.A.)January 2008  December 2012LINKS LinkedIN