| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Philadelphia, PAPhone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEWork ExperienceMunichRe Insurance Philadelphia PA5/2021 - Current; Senior Customer SupportPerform initial on-boarding of customers, customizing and implementing profiles, roles, security settings, sharing rules and program applicationsAnswering between 200-250 calls per day exceeding quota by 15%Mentor and train junior team members as well as training peer team members to address skill gaps.Provided prompt customer support with a professional, friendly, and patient attitudeServe as the subject matter expert providing guidance and addressing challenges on work/ project management and collaboration with customers.Proactively memorized over 50 company products and servicesCompleted customer insight reports and input over 12,000 units of sensitive dataListen Diagnose, and resolve technical issues guiding users through step by step solutions Old Republic Insurance- Yardley, PA (Startup Company) 11/2018 - 5/2021 Operations Customer SpecialistAct as the primary customer advocate and management focal point for all customers and customer escalationsDefined customer service workflowsDemonstrate understanding of customer service tools and processesCollaborate across departments to drive optimal productivityExperience with metrics-driven objectives and achieving those objectivesAssists finance with customer related billing issues.Delivers internal and customer business reportingEducate customers on product features and benefitsTrain new hires on processes and proceduresDocument and maintain updates of new processesHartford Steam Boiler (Munich Re) Wayne PA11/2010- 11/2018 Operations Training Team SupervisorCollaborated with the President and Vice President on developing a Training DepartmentPlayed a role in hiring the Trainers for the department, writing the opening requisition, screened the applicants, interviewed selected applicants and selecting the best qualifiedCreated separate department metrics for each department; Customer Solutions, Policy Development, Underwriting Assistance & Quotes and Binders To track, compare and assess performance and processes 2/2005 - 11/2010 Customer Solutions Specialist Answered multi phone lines assisting customers with inspection inquiries Scheduled Inspections Worked closely with the inspection team to ensure inspections are preformed Printed Inspection Certifications Handled escalated calls providing excellence customer service Candidate's Name
Philadelphia, PAPhone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE SkillsMicrosoft Office, Excel, Outlook,Access, Adobe and SharePointTeam Development StrategiesEmployee TrainingCustomer ServiceProject ImplementationTeam BuildingCommunication skillsTech SavvyData OrganizationPatient & EmpatheticOperational ProcessDevelopment |
