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Click here or scroll down to respond to this candidateShewana Mizell, Lead Medical Support AssistantStreet Address Cooper PlaceNew Haven, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECitizenship: United States of AmericaHighest Federal Grade: GS-07 Step 7WORK EXPERIENCELead MSA: Clinical Resource HubVA Connecticut Healthcare System950 Campbell AveNepec 182West Haven, CT 06516GS-0679-07 Step 7Apr 2020- Present Full Time 40 Hours Provide administrative support for new and current AMSA staff Ability to communicate clearly, both orally and in writing, to make presentations and training sessions. Knowledge of a wide variety of applications, operating systems, protocols, and equipment used in customer organizations enough to provide advice and assistance to customers and patient site staff. Knowledge of data processing rules, operating procedures, and processing methods to prepare, advise, assist, and perform problem solving duties. Created and maintains Standard Operation Procedure (SOP) on how to create the providers outlook calendar for patient appointments Created and maintains Standard Operation Procedure (SOP) on how to schedule an appointment on the providers outlook calendar Created and maintains Standard Operation Procedure (SOP) on how to create VCM links for VVC appointments Created a Standard Operation Procedure (SOP) on how to administratively close consults. Proficient in use of VISTA, GUI, CPRS, YOURIT, EPAS, VATAS, Excel, Microsoft word, Power point, Outlook, VCM scheduling, TMP, WebVRAM Serves as the manager and Sponsoring for PIV Badge for the CRH and Primary Care staff. Providing ECAR/ EPAS keys for new staff (AMSA), and WebVRAM users as needed. Served on interviewing panels for other departments within the VA hospital. Assisted the VSIN 1 CRH Administrative Officer (AO) with onboarding and processing new staff by conducting an interview panel, interviewing all candidates, and submitting all paperwork to HR for hiring purposes. Managing all data on Labor Mapping for VISN 1 CRH, and Primary Care staff, Mapping all new staff accordingly. Serves as the alternate timekeeper for the VSIN 1 Clinical Resource Hub (CRH) and Primary Care. Serving as an alternate for building and blocking clinics for CRH and Primary Care providers. Providing technical support for staff (AMSA) in use of VA computer system (i.e. Vista, CPRS, CAG Access, VCM scheduling) this also includes completion of the requires TMS training. Leading staff on recording minutes for weekly and monthly meetings and huddles providing training and support. Provides training and support to patient sites on scheduling (Greenfield, Fitchburg, Keene White River Junction) Taking on unexpecting tasks providing new information to staff to meet deadlines. Technical expert on TMP providing support and training material on VISN scheduling for VISN 1 CRH clinical programs. Technical expert for WebVRAM, this includes providing VistA/CPRS access to all CRH, and Primary Care staff. Trouble shooting WebVRAM issues as they arise. Providing floating service for 3 East, 4 West, 5 West, 6 East Patient admission (Ward Clerk) Discharging patients (Ward Clerk) Transferring patients (Ward Clerk) Triaging phone calls (Ward Clerk) Monitoring call bell system (Ward Clerk) Creating electronic work orders (Ward Clerk) Printing labels and wrist bands for patients (Ward Clerk) Program Support Assistant: Surgical ServiceVA Connecticut Healthcare System950 Campbell AvenueWest Haven, CT 06516GS-0679-06 Step 8Nov 2018 Apr 2020 Full Time 40 Hours Proficient in use of VISTA, GUI, CPRS, YOURIT, EPAS, VATAS, Excel, Microsoft word, Outlook, VVC scheduling. Create Surgery on Call Schedule monthly Records minutes at all staff meetings and brief huddles (Volunteered minute taking has never been done before) Created and maintains Standard Operation Procedure (SOP) for Consult Management and trained staff Created and maintains Standard Operation Procedure (SOP) for Care in the Community (CITC) Cases and trained staff Created and maintains Standard Operation Procedure (SOP) for running STAT reports Triage phone calls separating emergent from non- emergent situation, taking into consideration age related differences of various veteran population. Directing patients to the appropriate area for help, independently resolves phones demonstrating understanding of their concerns and questions. Accurately records and distributes phone messages Educational coordinator for Students/Residents within General Surgery, Optometry(students), Orthopedics and Vascular. Works directly with HR and The Office of Academic Affairs to process resident/students application packages, provides and develops orientation and detailed CPRS training ensuring optimal utilization of VISTA/CPRS, to include set up patient team lists, use of proper note titles, co-signing notes, choosing the correct consult, creating encounters including visit selection, diagnosis, primary provider, and dictation. Aids the clinicians and staff in use VA computer system (i.e. Vista, CPRS, VPN Remote Access, windows account) this also includes completion of the requires TMS training. Provides support to the clinicians. Monitor and track competencies to ensure students/residents are complaint with VAs TMS mandatory privacy and HIPPA training. Follows all applicable regulations and instructions regarding access to computerized files, release of access codes. Following VA policy and federal regulations. Complies with all fire safety prevention rules promptly, reporting all accidents by notifying supervisors of any unsafe, unhealthy conditions in the workplace. Knowledge of fire drill with emergency plans for the work areas, including location of all emergency fire equipment and exists. Managing and Sponsoring for PIV Badge Monitor Chief of Staff (COS) provider file to ensure residents are properly appointed. Serves as a liaison between surgical service (such as; general surgery, vascular, orthopedic, residents and attendees also to include optometry students) and IT to transfer mailboxes, trouble shoot resident computer access issues and enter national service tickets for more complex issues. Assist users in acquiring access codes, provide basic training in the same system signing on, logging off, update codes, signing clinical notes. Taking on unexpecting tasks providing new information to staff to meet deadlines. Coordinated Resident Orientation was responsible for preparing the agenda Responsible for processing EPAS keys for clinical staff. Responsible for following up on EPAS approvals. Ensures applications for clinical privileges are completed and current. Pull Workload from the surgical package to include Spooling diagnosis codes Assist fellow employees in performing tasks or special projects which will benefit the service. Responsible for developing and utilizing a system to follow up on paperworks and tasks that requires a deadline. Primary Timekeeper for Audiology, also responsible for serving as back up for additional T&Ls. Pull Chart reviews per provider for Pay for Performance Evaluation (PPE) Pull attending cases for Adjustable Audit Organizing Pay Panels Conducts administrative independence, maintaining confidentiality of information obtained to carry out required duties. Serves as the point of contact before and after my tour of duty in providing assistance by electronically scheduling outpatients appointments for the Clinical Resource Hub (CRH), in addition to maintaining my current workload in Surgery as a Program Support Assistant. Responsible for maintaining and updating outlook calendar for 12 providers Assist with training new staff members on scheduling appointments in addition to providing scheduling instructions. Created SOP for VVC scheduling for training purposes (Volunteer) Staying up to date with all scheduling changesGeneral Service Assistant:Yale University / Yale Hospitality/ Hooper Dinning Hall 246 Church St.New Haven, CT 06511October 2016- Present Part time 16 Hours Loading and unloading dishwasher Operating dishwasher to ensure cleanliness of dishes and kitchen supplies Sweeping/moping/taking out trash Restocking dishes and kitchen supplies Organizing dining halls for upcoming events Floating to different areas of the dining halls as needed Desk attendant greeting students entering the dining hall Ensuring all meal swipes are accepted Working salad station/hot food line preparing food keeping station clean Maintaining a clean and safe work environmentAdvance Medical Assistant (AMSA): Tele Mental Health Hub VA Connecticut Healthcare System950 Campbell AvenueNepec 182West Haven, CT 06516GS-0679-06 Step 7May 2017 Nov 2018 Full Time 40 Hours Proficient in use of VISTA, GUI and CPRS, VVC (VA Video Connect), Microsoft Office. Electronically scheduling outpatient appointments Independently organizing workload to meet deadlines, ensuring policies and regulations are met. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customer. Communicating effectively with all VISN 1 VA facility MSAs and TCTs regarding patients appointment scheduling on share point spread sheet and calendar. Intensive following up with multiple Spokes site regarding all changes with clinics scheduling. Maintaining customer service skills when having to reach out to a Veteran regarding a cancellation of a Hub clinic. Creating and updating doctors schedules on share point calendar. Worked independently in setting priorities and coordinating work flow Maintained and organized various schedules for eight providers. Provided data entry of patients appointments communicated from multiple spokes site for all providers within the Hub. Addressed any issues by determining its pertinence to the Hub when scheduling and communicating with the spokes site. Attended monthly Tele Mental Health team meetings and provided suggestions on how to organize the Hub to improve communication skills. Traveled to the main campus for required trainings and Mental Health staff meetings Arranged all travel in Concur for Providers. Communicate to travelers the required steps when requesting travel in CGE Served as the backup ADPAC for ECARR Staying up to date with all TMS training Served as a liaison on the MSA committee Served as a liaison on the Human Interaction committee Advance Medical Support Assistant (AMSA): Comp and Pen VA Connecticut Healthcare System950 Campbell AvenueWest Haven, CT 06516GS-0679-06 Step 7June 2016 May 2017 Full Time 40 Hours Proficient in use of VISTA and CPRS Electronically scheduled outpatients appointments Proficient in the clinic processes and services to function in and interact with various clinics Oversee, monitor and assure proper completion of time sheets, leave requests, and any other forms related to personnel rules, hours, leave and comp time. Communicates effectively and professionally with superior, colleagues and staff on a daily basis(i.e. Physicians, Administrative Officer, RN, LPN, Service Chiefs) Proficient in scheduling recall patients, scheduling appointments for compensation claims Excellent customer service adhering to VA policies and procedures Proficient in phone management, answering multiple phone lines (i.e. redirecting calls, answering and handling customers questions) Proficient in greeting and checking patient in and out Verify and update demographics information for patients Monitored and protected electronic files containing sensitive data in accordance with VHA policies and guidelines (i.e. shredding, encrypting document) Provided coverage in Employee Health Unit (EHU), responsible for presenting paperwork to the employees and filing medical documents. Obtaining medical information from patients Interpreting and verifying orders in accordance with VHA national scheduling guidelines Working knowledge of basic terminology (i.e. Dean Von award for proficiency in medical terminology) Working independently in setting priorities and coordinating work flow Participating in team meetings, communicating, setting priorities and organizing the work in order to meet deadline, while ensuring compliance with processes, policies and regulations Monitor and review with Supervisor regarding unforeseen issues with a succession plan Attended 2 day training for MSA scheduling directives (i.e. continuing education) MSA committee Human Interaction committeeClinical Coordinator/SupervisorNew Haven Pediatrics1423 Chapel StreetNew Haven, CT 06511May 2008 - May 2016 Full Time 40 Hours 6 years supervising staff and coordinating 3 office sites Coordinating each office site to ensure and maintain efficient work flow, organizing and monitoring work assignments, setting priorities, delegating tasks in order to meet deadlines. Interviewing skills with recruiting staff and internship students, assuring coverage and placement functions for a variety of positions within the 3 office sites. Following office policy and procedures with collecting application data with keeping a hiring time span. Hiring new employees, counselled staff, handled customers concerns, documented results and monitored feedback to managers. Specializing in determining the appropriate rating and ranking of selective person(s) for standard promotions on a yearly review. Reviewing and monitoring all data entered in patient charts for proper grammar, spelling, and punctuation recorded by all medical assistant staff to ensure all reports are complete and accurate. Following up on pending issues and demonstrating an understanding of the impact of incomplete work. Responsible for making sure all tasks are complete in a timely manner. Provided developmental training to new and current employees, communicating to ensure compliance with established polices and regulations. Arranging monthly team meeting, drafting out new policies for new and recurrent staff. Responsible for assuring establishment maintained adequate staff Reported backlogs and any difficulties meeting deadlines Communicated and treated patients in a courteous and respectable manner Identified office concerns regarding scheduling issues and performed task to resolve Resolving day to day conflicts Open door policy for staff questions and following up for resolutions Routinely communicating with physician and business manager using sound interpersonal skills with awareness of sensitive information. Independently making decisions based on guidelines, precedent and regulations and performs duties in such a manner that only requires minimal supervision. Maintained files and records of employee time for example; time keeping and payroll calculations Collected patients co-payment Maintained and ordered medication (vaccine) for office supply, yearly vaccine audits Delivered office insurance payments to outside banks (external banking) Managed multiple phone lines, taking messages, making appointments and redirecting calls. Verified insurance eligibility and precertification for specialty procedures Called in patient prescription Experienced in Microsoft Office Suite, Advance MD software, EMR Practice fusion Experienced in ICD 9 coding Placed reminder calls to patients regarding their upcoming appointment Maintained HIPPA, infection control, hand hygiene and fire safety precautions Responsible for taking patients vitals, (temperature, pulse, B/P, finger sticks, eye exams, hearing testing, urine dip, stool cultures, height, weight) prepping patients for the provider. Collected lab specimens such as urine, stool, and blood. Responsible for requesting accurate test on lab specimen to send out to external laboratories. Responsible for setting up and dismantling nebulizer treatments as needed. Coordinator/Job CoachAccord8 Fairfield BLVDWallingford, CT 06492June 2006 July 2007 Full Time 40 Hours Supervised and guided clients (mentally challenged) on work sites Provided healthcare for patient with limited mobility Assisting with ADL Performed vitals, charted daily activities Transportation for client from home to day programs and job sites Certified Nursing AssistantThe Whitney Center200 Leeder Hill DriveHamden, CT 06517May 2005 June 2006 Full Time 40 Hours Provided healthcare for patient with limited mobility Assisted with ADLs Medication reminder Charting in patient charts progress and adverse reactions Maintaining HIPPAClinical Technician: Cancer UnitYale New Haven hospital (Saint Raphael Campus)1441 Chapel StreetNew Haven, CT 06511July 2001 May 2005 Full Time 40 Hours Assisted patients with ADLs Performing vital signs and documenting (i.e. computer) Maintaining HIPPA EKG Phlebotomy Maintained a flexible and rotating schedule throughout the hospital EducationAdult Education Diploma Graduate June 2001The Sawyer School Certificate Medical Assistant June 2008 AWARDSDean Von Award for proficiency in medical terminology ReferencesTamiko Jackson-McArthur MD PHONE NUMBER AVAILABLEJennifer OHern APRN PHONE NUMBER AVAILABLEJanina Gilo APRN PHONE NUMBER AVAILABLETamisha Williams Program Specialist PHONE NUMBER AVAILABLE/pre> |
