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Click here or scroll down to respond to this candidateYAZMINDADICKERSONEMAIL AVAILABLEPHONE NUMBER AVAILABLELebanon, TN Street Address
Motivated and self-driven professional with 14+ years of client service experience seeking a Sales/Customer Service position in Nashville, TN or remote. Recognized for exceptional performance and recipient of multiple achievement awards. Passionate about delivering consultative sales and excellent customer service, genuinely enjoying the chance to assist individuals. Proven track record of cultivating strong client relationships and educating customers, leading to heightened satisfaction, improved retention rates, and increased sales. PROFESSIONAL SUMMARYDell Technologies - Information Technology Technical Sales RepresentativeNashville, TN 08/2019 - CurrentWORK HISTORYSupported over 400 accounts by addressing computing, storage, and networking datacenter needs.Educated customers on the latest technical hardware requirements tailored to their current workloads.Analyzed data reports to modernize and future-proof customer Data Centers efficiently.Acted as a liaison between producers, vendors, clients, and the organization to ensure the production and sale of quality products.Conducted market research to identify target individuals and organizations.Provided technical support to clients, emphasizing the importance of long-term relationships.Generated sales with new and existing clients through targeted outreach, marketing, and on-demand quotes.Developed a robust pipeline of sales opportunities by maintaining accurate information in the CRM system.Engaged large and medium-sized end-users to present the company's total value proposition, thereby increasing sales.Collaborated closely with the engineering team to ensure accurate product knowledge for successful client demonstrations.Maximized revenue opportunities through thorough needs assessments during initial client consultations.Leveraged excellent communication skills to present complex technical information to non-technical audiences.Collaborated with customers to assess needs and budgets through effective questioning. Drove team revenue by consistently achieving top sales numbers. Increased product sales by effectively communicating technical specifications and benefits to potential clients.Provided exceptional customer service by addressing technical inquiries and resolving issues promptly.Generated and executed sales plans within the existing customer base to meet profit increase goals.SKILLS Telephone communication Cold-calling Remote sales Email Communication Client Relationships Territory Management Sales Pipeline Management Lead prospecting Cross-selling techniques Quote Preparation Revenue Forecasting Sales Quota AchievementLiberty UniversityVirginia 05/2015Psychology Major: ChristianCounselingGPA: 3.40Woodside High SchoolVirginia 06/2004Graduate: Performing ArtsHonors: Honor Student/AdvancedDiplomaEDUCATIONShockley Honda - Automotive Customer Service Advisor Frederick, MD 06/2018 - 05/2019Continuously improved personal knowledge of evolving technologies through self-directed learning initiatives.Built lasting rapport with problematic accounts, boosting revenue opportunities.Clarified customer requests, provided product information, and answered questions to support sales operations.Contacted customers and prospects to generate new business and achieve company growth goals.Leveraged proven sales methods to increase revenue and surpass sales objectives. Serviced existing accounts regularly to maximize revenue. Resolved order issues efficiently, enhancing customer satisfaction ratings.Maintained sales tracking reports to support operational enhancements and implement corrective actions.Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.Scheduled service appointments to ensure timely maintenance and repairs.Greeted and advised customers about necessary service and routine maintenance needs.Identified mechanical problems by questioning customers, performing visual inspections, and conducting road tests.Consulted with customers to recommend appropriate corrective procedures.Prioritized required services and made recommendations for future maintenance.Prepared detailed repair orders documenting all services performed and explained the work and charges to customers.Handled and resolved customer complaints to ensure satisfaction and retention.Enhanced customer satisfaction by addressing and resolving issues promptly.Maintained follow-up communication with customers post-service visit to ensure satisfaction.Performed additional duties as assigned by the Service Director or Service Manager.Provided exceptional customer service, aiding a large volume of customers daily with a positive attitude.Responded to customer needs with competent service and prompt problem-solving.Developed empathetic client relationships and exceeded service standard goals.Maintained up-to-date knowledge of product and service changes to provide accurate information.Promoted a superior customer experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.Delivered prompt service to prioritize customer needs and foster positive experiences.Exhibited high energy and professionalism in interactions with clients and staff.Addressed complex issues by effectively scheduling repair appointments.Lindsay Chrysler / Jeep / Dodge / Ram - Automotive Customer Service AdvisorManassas, VA 05/2016 - 05/2018Criswell Chevrolet / Chrysler / Jeep / Dodge / Fiat - Automotive Customer Service AdvisorGaithersburg, MD 03/2015 - 10/2015Developed rapport with customers, fostering long-term relationships and encouraging repeat business.Scheduled service appointments to ensure timely maintenance and repairs.Greeted and advised customers about necessary service and routine maintenance needs.Identified mechanical problems by questioning customers, performing visual inspections, and conducting road tests.Consulted with customers to recommend appropriate corrective procedures.Prioritized required services and made recommendations for future maintenance.Prepared detailed repair orders documenting all services performed and explained the work and charges to customers.Handled and resolved customer complaints to ensure satisfaction and retention.Enhanced customer satisfaction by addressing and resolving issues promptly.Maintained follow-up communication with customers post-service visit to ensure satisfaction.Performed additional duties as assigned by the Service Director or Service Manager.Provided exceptional customer service, aiding a large volume of customers daily with a positive attitude.Responded to customer needs with competent service and prompt problem-solving.Developed empathetic client relationships and exceeded service standard goals.Maintained up-to-date knowledge of product and service changes to provide accurate information.Promoted a superior customer experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.Delivered prompt service to prioritize customer needs and foster positive experiences.Exhibited high energy and professionalism in interactions with clients and staff.Addressed complex issues by effectively scheduling repair appointments.Developed rapport with customers, fostering long-term relationships and encouraging repeat business.Scheduled service appointments to ensure timely maintenance and repairs.Greeted and advised customers about necessary service and routine maintenance needs.Identified mechanical problems by questioning customers, performing visual inspections, and conducting road tests. Consulted with customers to recommend appropriate corrective Chevy Chase Automotive - Acura / Nissan - Customer Retention ManagerBethesda, MD 04/2013 - 03/2015procedures.Prioritized required services and made recommendations for future maintenance.Prepared detailed repair orders documenting all services performed and explained the work and charges to customers.Handled and resolved customer complaints to ensure satisfaction and retention.Enhanced customer satisfaction by addressing and resolving issues promptly.Maintained follow-up communication with customers post-service visit to ensure satisfaction.Performed additional duties as assigned by the Service Director or Service Manager.Provided exceptional customer service, aiding a large volume of customers daily with a positive attitude.Responded to customer needs with competent service and prompt problem-solving.Developed empathetic client relationships and exceeded service standard goals.Maintained up-to-date knowledge of product and service changes to provide accurate information.Promoted a superior customer experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.Delivered prompt service to prioritize customer needs and foster positive experiences.Exhibited high energy and professionalism in interactions with clients and staff.Addressed complex issues by effectively scheduling repair appointments.Developed rapport with customers, fostering long-term relationships and encouraging repeat business.Leveraged data and analytics to make informed decisions and drive business improvements.Collaborated with the sales team to create incentives for at-risk customers, securing their continued business.Streamlined internal processes, resulting in an improved customer experience and reduced complaint resolution times.Developed customer loyalty programs to enhance satisfaction and encourage repeat business.Managed approximately 4-50 incoming calls, emails and faxes per day from customers.Analyzed customer data to identify trends and develop targeted retention campaigns.Successfully negotiated contract renewals, retaining key clients while maintaining profitability goals.Managed a team of Customer Retention Specialists, effectively resolving complex account escalations through creative problem- solving techniques.Trained new hires in company policies and procedures, contributing to a more skilled workforce.Implemented a comprehensive onboarding process for new clients, setting the foundation for long-term success andDarcars - Customer Service RepresentativeRockville, MD 10/2009 - 03/2013satisfaction.Monitored customer churn rates closely, taking proactive measures to address potential issues before escalation.Evaluated and optimized workflows to ensure efficiency and facilitate faster response times for customer inquiries.Enhanced team performance with regular training sessions focused on communication skills and product knowledge.Provided exceptional support to high-value customers, nurturing trust and loyalty over time.Launched cross-departmental initiatives, resulting in improved collaboration between departments and enhancing the overall customer experience.Conducted customer satisfaction surveys to gather valuable feedback and identify areas for improvement.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Displayed a professional demeanor by staying calm when addressing unhappy or angry customers.Established team priorities, maintained schedules, and monitored performance.Evaluated employee performance and provided constructive feedback to improve skills.Defined clear targets and objectives and communicated them to team members.Recruited, interviewed, and hired employees, implementing a mentoring program to promote positive feedback and engagement.Improved staffing during busy periods by creating employee schedules and monitoring call-outs.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Responded to customer requests for products, services, and company information.Managed approximately 50-70 incoming calls, emails and faxes per day from customers.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Developed strong product knowledge to provide informed recommendations based on individual customer needs.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.Collaborated with team members to develop best practices for consistent customer service delivery.Contributed to sales growth by upselling products and services based on individual customer requirements.Bank of America - Sales and Service SpecialistRichmond, VA 11/2006 - 04/2008Exceeded performance metrics consistently, earning recognition as a top performer within the team.Addressed customer inquiries to ensure satisfaction and foster positive service experience.Improved resolution time with effective problem-solving for customer complaints.Maintained and deepened customer relationships through cross-sales and problem-solving resolutions.Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.Leveraged CRM tools effectively to track customer interactions, monitor progress towards goals, and maintain organized account records for seamless communication across teams.Collaborated with cross-functional teams to drive a cohesive sales approach and optimize overall performance.Delivered exceptional customer service, resulting in increased repeat business and client referrals.Increased sales revenue by consistently meeting and exceeding sales targets through effective product presentation and client relationship management.Provided expert product knowledge, demonstrating the value proposition of services or products to prospective clients.Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.Received accolades from senior management for exemplary performance in meeting company-wide objectives, significantly contributing to overall profitability growth.Utilized persuasive communication skills to successfully negotiate deals and close contracts.Cross-sold and upsold products based on a solid understanding of current and forecasted customer needs.Answered in-depth questions about company offerings, service policies, and the benefits of each plan.Handled sales paperwork and payments with a high degree of accuracy to minimize record-keeping errors.Engaged in friendly conversations with customers to better uncover individual needs. Managed efficient cash and vault operations.Educated clientele on suitable Bank of America products and different account strategies to maintain healthy accounts. Consistently exceeded sales and customer satisfaction goals. Opened and closed new and existing bank relationships. Supervised and managed teller line with cash handling and customer account transactions.SKILLSANDEXPERIENCEInformation Technology Technical Sales Representative, Dell Technologies, Nashville, TN, 08/01/19, Present, Support over 250 accounts with computing, storage, and networking datacenter needs, Educates customers on the latest technical hardwarerequirements for current workloads, Analyze data reports to efficiently modernize and future proof customer datacenter, Liaise between producers, vendors, clients, market, and organization to produce and sell quality products., Conduct market research and identify target individuals and organizations., Provide technical support to clients, emphasizing long-term relationships., Sell products to new and existing clients, targeting outreach and marketing and providing quotes on demand.Automotive Customer Service Advisor, Shockley Honda, Frederick, MD, 06/01/18, 05/01/19, Schedules service appointments, Greet and advise customers about necessary service and routine maintenance needs, Help identify mechanical problems by questioning the customer, performing a visual inspection, or road testing the vehicle, Consult with the customer and recommend corrective procedures. Prioritize required services and make recommendations for future service, Prepare repair orders documenting all services performed and explain the work performed and charges to the customer, Handle and resolve customer complaints, Ensured customer satisfaction to retain customer, Made follow-up calls to all customers after the service visit, Any other duties are given by Service Director or Service ManagerAutomotive Customer Service Advisor, Lindsay Chrysler / Jeep / Dodge / Ram, Manassas, VA, 05/01/16, 05/01/18, Schedules service appointments, Greet and advise customers about necessary service and routine maintenance needs, Help identify mechanical problems by questioning the customer, performing a visual inspection, or road testing the vehicle, Consult with the customer and recommend corrective procedures. Prioritize required services and make recommendations for future service, Prepare repair orders documenting all services performed and explain the work performed and charges to the customer, Handle and resolve customer complaints, Ensured customer satisfaction to retain customer, Made follow-up calls to all customers after the service visit, Any other duties are given by Service Director or Service ManagerAutomotive Customer Service Advisor, Criswell Chevrolet / Chrysler/ Jeep / Dodge / Fiat, Gaithersburg, MD, 03/01/15, 10/01/15, Schedules service appointments, Greet and advise customers about necessary service and routine maintenance needs, Help identify mechanical problems by questioning the customer, performing a visual inspection, or road testing the vehicle, Consult with the customer and recommend corrective procedures. Prioritize required services and make recommendations for future service, Prepare repair orders documenting all services performed and explain the work performed and charges to the customer, Handle and resolve customer complaints, Ensured customer satisfaction to retain customer, Made follow-up calls to all customers after the service visitCustomer Retention Manager, Chevy Chase Automotive - Acura / Nissan, Bethesda, MD, 04/01/13, 03/01/15, Manage a team of four appointment reservationists., Responsible for educating customers on their current vehicle warranty., Responsible for administering customer surveys to ensure customer satisfaction., Handle customer escalations., In charge of scheduling for all maintenance departments., Consistently exceed sales quotas.Customer Service Representative, Darcars, Rockville, MD, 10/01/09, 03/01/13, Administered customer surveys for customer satisfaction.,Scheduled customer maintenance appointments., Met sales quotas on a consistent basis., Built customer rapport by providing an excellent customer experience.Sales and Service Specialist, Bank of America, Richmond, VA, 11/01/06, 04/01/08, Maintained and deepened customer relationships through cross-sales and problem-solving resolutions., Educated clientele on suitable Bank of America products and different account strategies to maintain a healthy account., Consistently exceeded sales and customer satisfaction goals., Opened and closed new and existing bank relationships., Supervised and managed teller line with cash handling and customer account transactions.References are available upon requestREFERENCES |
