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Click here or scroll down to respond to this candidateCandidate's Name
Lawrenceville, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEConsistently praised for communicating effectively with both technical and non-technical users Experience with Office 365, Microsoft Exchange, Active Directory Users, and Computers Quickly learn and master new technology; equally successful in both team and self-directed settings Excellent writing/documentation, communication, analysis, and organizational skills Managed and assisted with implementation, integration, and training for any new or existing application or system rollouts Set up conference rooms to use technology services Troubleshoot a wide range of software and hardware issues, providing on-site support as well as using remote support tools Coordinate with different departmental teams to identify key solutions Coach/lead Team utilizing a range of analysis techniques to assist bugs and blockers Work ExperienceHelp Desk TechnicianZebra Technologies-New York, NYNovember 2023 to January 2024 Provide first-line technical support to end users, addressing hardware, software, and network-related issues. Log, track, and prioritize incidents and service requests using a ticketing system. troubleshoot scanners and access points (modems ) Used Invati as a ticketing system to document our calls Handled high volumes of calls on a day-to-day basis IT Service DeskBuilders First Source-RemoteSeptember 2023 to November 2023 Provide first-line technical support to end users, addressing hardware, software, and network-related issues. Log, track, and prioritize incidents and service requests using a ticketing system. Diagnose and resolve technical issues via phone, email, or remote assistance, ensuring timely resolution and customer satisfaction. Collaborate with other IT teams to escalate complex issues and ensure timely resolution. Wi-Fi Support Used service now ticketing system to log calls Troubleshoot printers using virtual software like print logic IT Technician SpecialistPrime Technology-Suwanee, GAMay 2023 to August 2023 Provided technical support and troubleshooting assistance to end-users, resolving software, hardware, and network issues promptly. Managed and maintained computer systems, servers, and databases, ensuring their optimal performance and security. Configured and managed computer networks, including LANs and WANs, to ensure seamless connectivity and efficient data transfer.c Experience with Palo Alto firewalls, Palo Alto Global Protect VPN and Cisco VPN including remote implementation, troubleshooting, and problem resolution (or equivalent experience with similar hardware/software). Tier 1 Help DeskDEVICE WORLD LLC-RemoteMarch 2021 to January 2023 Support Operational and Maintenance employees helping with basic computer login desktop support use Create Support tickets for end users User Acceptance Testing Support on desktops, laptops, tablets, Android, iPhone or iOS device, Apple/Mac. Active Directory, remote desktop, VPN, Internet Explorer. Provided support from remote position as well as phone support and virtual support Troubleshoot wide range of software and hardware issuesEducationBachelor of Science in Business ManagementAlderson Broaddus University - Philippi, WVMay 2023 to May 2023A.S in Information TechnologyGwinnett Tech College - Lawrenceville, GAJanuary 2021 to December 2021Skills Managed and assisted with implementation, integration, and training for any new or existing application or system rollouts Set up conference rooms to use technology services Troubleshoot a wide range of software and hardware issues, providing on-site support as well as using remote support tools Coordinate with different departmental teams to identify key solutions Coach/lead Team utilizing a range of analysis techniques to assist bugs and blockers Certifications and LicensesCompTIA Security+ |
