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Click here or scroll down to respond to this candidateCandidate's Name
Sales and Customer ServiceShavertown, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service RepresentativeFederal Hearings and Appeals Services-Plymouth, PA July 2023 to PresentI started working in the federal dispute resolution process. As a specialists I needed to deliver results with minimal supervision, identify deficiencies, be a self-starter, adapt to changes, take the lead when needed, and be an excellent communicator.From this position I moved to the DHS department. This was to a very fast-paced apartment that was crucial about being organized in the self-motivator. You had to be able to call out for the judges hearings as well as schedule the hearings and get the civilian on the line as well as get a representative from the state to also appear on the phone for the case. When you weren't handling scheduling cases you were creating folders scanning copies and creating letters to send out to the public to let them know when they're hearing was going to be scheduled. It seemed like the work was always available and never ending.Teleservice RepresentativeSocial Security Administration-Wilkes-Barre, PAMay 2024 to September 2024Working for the rederal government was definitely something new and different. I entered the long block of training, about 16 weeks. My grades were in the '80s as well as I was very good on the phone training when we preformed that duty. I was a very active participant in the class. One thing led to another and it just wasn't working out that the job was for me. There just seem to be a lot of little things that I wasn't adapting to. The personality traits throughout various parts of the building were a lot of he said she said and things and very bias. I I'd not enjoy this part of the position. I just wanted to train and move to the telephones.Management Information Systems SpecialistWilkes-Barre General Hospital- Division of CHS-Wilkes-Barre, PA June 2013 to December 2023Wilkes-Barre General Hospital620 N. Franklin StreetWilkes-Barre, PA 18702PHONE NUMBER AVAILABLE Jason Thomas 6/17/13 until 6/05/23FurloughedHelp Desk SpecialistResponsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either by dispatching a ticket for a technician or over the phone. Update training manuals and assigned computer access for new employees. Respond to email messages for users needing assistance. I working the second shift; at times I am required to call technicians and analysts in regards to emergency assistance for users. Switchboard OperatorGeisinger Wyoming Valley-Wilkes-Barre, PAAugust 2011 to April 20141000 East Mountain BlvdWilkes-Barre, PA 18711PHONE NUMBER AVAILABLE Donna Fetterman 08/15/2011-Still Employed Became difficult working two jobs.Switchboard OperatorSwitchboard Operator-It is a very challenging position I but enjoy the challenge of working, at times, three very different shifts with very different responsibilities. Of course answering inbound calls is number one and then directing the calls to the appropriate department or location. On second and third shift we also become an answering service and take medical consults or call out the on call doctors, physician assistants or technicians depending on the situation at hand. As needed we page overhead for traumas, alerts, and stat calls. We also keep an eye on the alarms and when necessary calls or pages are made to attend to the alarm needing to be addressed. A lot of clerical work for logs, schedules, and location up dates, all done with the utmost confidentiality. Due to the sensitivity of each task it is required that no information is given unless authorized. There are many different responsibilities and required skills for each shift. But through aggressive training and exceptional personnel behind the scenes these job requirements and skills became easier and understandable. Sales and Customer ServiceNew Global Marketing/Best Cigar Prices-Drums, PAOctober 2011 to April 20131 Hillside RoadDrums, PA 18222PHONE NUMBER AVAILABLE Lenny Longo 10/31/2011-04/17/2013Sales and Customer ServiceSales and customer service-I take inbound calls for an on line Cigar Company calls to generated sales for over 5,000 cigars and accessories. Also attend to billing issues and returns when needed. Inspect product before it leaves the shipping department. I also assist in marketing and meet with others to help generate sales and hit goals for speed of answer all to hit 100% in customer satisfaction. Some orders are start to finish. For instance, when necessary, I take the call, print the pull sheets, and pull the order, box, pack and scan. Then give to the shippers to send out the product promptly. I do whatever is necessary to give that customer complete satisfaction with their order and the company. I take about 70 calls a day and with that I take about 30-35 orders. A lot of my calls are to clear up issues with UPS, the delivery company or discussing other highlights of the products we carry. It is a very busy and fulfilling day, but I tend to gain a variety of knowledge daily from all areas within the company. Sales and Customer ServiceW.W. Grainger-Wilkes-Barre, PAJuly 2011 to October 2011Customer Service Representative-I worked the counter when needed but my main position was to answer the incoming catalog calls. Working the counter I serviced face to face customers looking to purchase any Industrial needs. Could have been a light bulb to a motor, I picked the orders and also put away inventory from the daily truck deliveries. This was only a part time job and I really needed to go back to a full time position. When New Global Marketing/Best Cigar Prices offered me a full time position I left Grainger. Information Systems SpecialistFrontier Communication Solutions-Dallas, PASeptember 1997 to May 2011Dallas, PAAKA Commonwealth Telephone AKA RCN100 CTE DriveDallas, PA 18612PHONE NUMBER AVAILABLE Jennifer Brown 09/27/1997 - 05/16/2011 Sales and Customer ServiceCustomer Service Representative-Was the last position I held with Frontier. I answered incoming calls daily. During the calls I assisted to resolve the issue that prompted the call to Frontier and always offered a benefit from a new, different or updated product. I had monthly sales goals and the majority of the time I exceeded to Premier Standards. Prior to sales and service I worked the 4pm to Midnight shift. That department handled after hours calls dealing with phone lines out of service, billing issues, sales and 911 emergency dispatches. This department operated 24 hours per day. My start date with this department was January 4, 1999. The reason why I have different dates listed above is because I worked for Commonwealth telephone prior and they bridged my time. I started with them in February 1997. I was working in telemarketing, training for an outside sales position. They soon sold to RCN in April 1997. The outside sales position was dissolved and I would be in telemarketing. I stayed with it but moved from full time to part time and then left in May 1998.** While working at Commonwealth Telephone I took on two part time jobs to help supplement my family income. One was at Thomas' Market in Shavertown and the other was at McDonald's in Plains. We found that even with a new home and a son in private school, that the extra income was really not necessary and each time I tried a part time position, it just became overwhelming and took too much time from my family.DMV Pennsylvania Customer ServiceDepartment of Motor Vehicles-Norristown, PAMay 1998 to September 1998Drivers Training - Norristown, PA2833 Swede DriveNorristown, PA 19401PHONE NUMBER AVAILABLE Temeka Murray 05/1998-09/1998DMV Pennsylvania Customer ServiceI was servicing the needs of individual drivers through the state of Pennsylvania. Services included testing new drivers; daily license maintenance needs and assisting out of state and out of country drivers attain a PA driver's license. I live in Northeast Pennsylvania. I was hoping this would turn into fulltime and that I would move closer to home. After the temporary trial period, I decided to apply back to Commonwealth Telephone and stay closer to home.Business Credit Card Customer ServiceFleet Bank-Moosic, PAMay 1997 to May 1998I was serving business credit card customers from coast to coast. We did not open credit accounts but we would product replacement cards, work on the limit requests and service call in needs. May times we had to refer the caller to the Branch due to the sensitive nature of certain requests. I was working at RCN part time and at Fleet trying to decide which the best avenue was. I received a call about a position with the State and left both Fleet Bank and RCN to move on to this new career. Business Development ManagerSams's Club-Wilkes-Barre, PAApril 1992 to January 1997Wilkes Barre, PA447 Wilkes Barre Twp BlvdWilkes Barre, PA 18702570 821 5500 Rose Savitski 04/01/1992 - 01/17/1997 Business Development ManagerI was to lock in memberships for fortune 500 and 100 Companies to purchase truckload quantities while using what they called a Direct Membership. It allowed that company to purchase items on an approved credit line that I had to market and input for approval. Eventually this position was dissolved, I was offered inside management but knowing that would not make me happy I moved on to Commonwealth Telephone EducationIncomplete in Electrical EngineeringPenn State - Dallas, PA2000 to 2002AS in Physical EducationLuzerne County Community College - Nanticoke, PA1983 to 1985 |
