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Click here or scroll down to respond to this candidateCandidate's Name
Shadyside, Street Address OH PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryBilling Specialist with comprehensive experience in managing billing processes and financial systems. Skilled in Microsoft Office, 3E, Interwoven, Elite, Aderant, and electronic billing tools. Known for accuracy, organization, and effective communication in complex environments.SkillsInvoice ManagementAccounts ReceivableData AnalysisFinancial ReconciliationClient ManagementComplianceCollaborationProcess ImprovementPrecision in WorkEffective Task PrioritizationExperienceACCOUNTS PAYABLE/ RECEIVABLE AGENT 02/2023 - 07/2024 Clayton Engineering - Wheeling, WVProcessed and posted 100+ daily checks and ACH transactions to customer accounts, ensuring 99% accuracy in financial records.Conducted the daily billing of 75+ customer invoices, streamlining the process and reducing errors by 15%. Facilitated timely payment for purchased items, processing 50+ vendor payments per day, resulting in a 10% improvement in payment efficiency.Uploaded 75+ invoices weekly to customer websites, ensuring compliance with submission deadlines and maintaining a 95% on-time upload rate.BUSINESS CONSULTANT 08/2021 - 09/2022Aderant North America, Inc - Atlanta, GACollaborated with project managers and clients throughout the implementation process of selected modules, delivering tailored educational programs to meet organizational needs, resulting in a 95% client satisfaction rate. Provided instructional support in designated application areas, ensuring seamless integration of new modules for clients. Successfully Administered the implementation process for over 20 clients per month. Designed and executed customized training programs that addressed specific client needs, improving employee proficiency by 40% within 6 months.Effectively Directed consultations with 4 to 5 clients daily, optimizing workflow and reducing average consultation time by 15%, while maintaining high service quality. SENIOR ACCOUNT MANAGER 11/2019 - 04/2021Williams Lea - Wheeling, WVOversaw a team of 26 across three offices, implementing efficient workflows that reduced operational delays by 15%. Enhanced inter-office communication, leading to a 20% increase in team productivity. Established and nurtured key relationships with business representatives, resulting in a 30% increase in customer satisfaction scores. Consulted to identify and align solutions with client needs, improving solution adoption rates by 25%.Collaborated with customers to create comprehensive business and account plans, driving a 40% growth in account engagement and a 35% increase in revenue from strategic accounts. Implemented a rationalized process for handling client feedback and complaints, reducing response time by 50% and improving resolution efficiency by 45%.ACCOUNT SUPERVISOR 08/2016 - 11/2019Williams Lea - Wheeling, WVSupervised a team of 11 employees, ensuring accurate management of timesheets and PTO requests. Initiated harmonized processes for billing and collections, reducing administrative errors by 15% and improving overall team efficiency.Fostered strong client partnerships by overseeing workflow and understanding clients' business needs. Delivered impactful presentations that contributed to a 25% increase in client satisfaction and retention rates. Utilized management training to enhance day-to-day operations. Introduced best practices that improved departmental workflow and reduced processing time for key tasks by 20%. BILLING COORDINATOR 05/2009 - 08/2016Williams Lea - Wheeling, WVUpdated financial documentation, reports, and spreadsheets, ensuring accuracy and compliance with departmental standards. smoothed processes led to a 15% reduction in report generation time. Handled telephone and in-person inquiries, utilizing in-depth knowledge of billing procedures to provide prompt and accurate responses. Achieved a 95% satisfaction rate in customer service feedback. Supervised daily billing department operations, including identifying and resolving variances to maintain system integrity. launched corrective actions that improved billing accuracy by 20%. CLIENT SERVICE REPRESENTATIVE 02/2006 - 03/2009Orrick, Herrington& Sutcliffe - Wheeling, WVEnsured 100% accuracy in client and matter data input for billing and client services databases, adhering to risk management policies across 18 global offices.Facilitated the onboarding of 50 new clients and matters daily, streamlining billing processes and enhancing operational efficiencyMonitored and maintained compliance with risk management policies, effectively managing data integrity across international offices.BILLING ASSISTANT 04/2002 - 02/2006Orrick Herrington & Sutcliffe - Wheeling, WVLed personnel records for a global law firm, ensuring accuracy and compliance. Maintained up-to-date records for over 200 employees, facilitating condensed HR processes. Compiled and distributed monthly billing reports, enhancing financial accuracy and reporting efficiency. Generated reports for over 50 billing cycles, contributing to a 15% reduction in discrepancies. Monitored filing systems and generated audit response letters, ensuring timely compliance with regulatory requirements. Handled and resolved 30 audit inquiries, improving audit response time by 20%. Education and TrainingWest Virginia Northern Community College - Wheeling, WV Associate of Applied Science Administrative Assistance and Secretarial Science |
