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Candidate Information
Title Shift Manager Customer Experience
Target Location US-NC-Durham
Phone Available with paid plan
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SHEANTYAReadsCONTACT@ PHONE NUMBER AVAILABLE rixbrickksegmaitcom durham, ne Street Address
<i)Mca ayeen)CECE a Rema)etme acyTete)actedPROFESSIONAL SUMMARYReliable individual experienced in restaurant management and customerservice. Proven track record of success in leading and motivating teams,enforcing policies and procedures, and delivering exceptional customerservice. Expert in inventory management, staff training, and problemsolving. Highly organized with excellent communication skills and apassion for creating an enjoyable customer experienceEXPERIENCEApril 2023 - December 2023Shift Managerpopeyes, durham, ncAddressed customer complaints and resolved conflicts.Maintained a safe work environment by enforcing company policies andprocedures.Taught newly hired team members and shift managers business policies andprocedures.Reported equipment repair and employee training needs to managers.Inspected materials, products, and equipment to detect defects andmatfunctions.Kept updated records of daily production milestones and incidents.January 2018 - April 2023Shift Managermedonald's, durham, ncTrained and supervised new staff members.Balanced cash drawers and resolved financial discrepancies using receipts andfinancial documents,Addressed customer complaints and resolved conflicts.EDUCATIONJanuary 2021High School Diplomahillside high school, durham, ncCERTIFICATIONS+ Food safety

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