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SHOBHA CHANDRAMOULI E-Mail: EMAIL AVAILABLEEMAIL AVAILABLEMobile:PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryExperienced professional with strong roots in Business Operations, Sales Operation, Talent Acquisition, Program Management. Able to function independently. Ability to solve business problems with strategic thinking, reasoning abilities and technology.Core QualificationsCoordinate communications, track and follow up on requests, and identify those of importance which require immediate attentionPerform a variety of accounting activities, such as preparing between 10 and 20 check requests, expense reports, purchase orders, and invoices each weekEnsure and maintain confidentiality of all communications and documentationSuperior written and oral communication skillsHigh analytical and reasoning abilities.Professional ExperienceOverall experience of 10yearsNov 20212024 Dell Technologies Bangalore, India Role: - Sr. Sales AnalystJoined as a Sales Operations in Dell Technologies handling part of GDO business.Publishing daily and weekly reports for EMEA and APJ region.Promoted from Sales Analyst to Senior sales Analyst within one year.As Sr. Analyst, acting as the SPOC for entire GDO Global Business in reporting.Publishing daily and weekly reports Globally for EMEA, APJ, North America & Brazil.Showcase business performance and story board end to end GDO business to stakeholders.Build effective data validation techniques to eliminate error. Track and report hygiene metrics in CSB which is against Dells Code of Conduct.Create data validation processes for all the reportsBuild relationships with key leaders/stakeholders within GDO and showcase business performance to drive strategic business goals.Handling all the Ad hoc requests from the stakeholder globally mainly requests from business heads.Managing information flow in a timely and accurate manner.As team member took ownership in driving the team for CSR events.Organizing Team outings and lunch events.Handing extra-curricular like games on monthly team calls.Assigning deadlines to the ad Hoc requests with business and the follow up on the same.Aug 20182019 Candor International School Bangalore, IndiaRole: - Executive AssistantWorked as an Executive Assistant to the Principals office at Candor International SchoolActing as the single point of contact among all teaching/non-teaching staff for Principals officeScheduling all the meeting both internal and external including interviews.SPOC for employees, external vendors and other external partners.Managing information flow in a timely and accurate manner.Managing Principal and EAs Email and calendars and set up meetings.Organizing events meetings among the teaching staff for planning of events, collating the requirement and assign the job to concern departments.Answering phones, screening visitors, making travel arrangements.Collating the reports by the coordinators and in turn submitting to senior management team.Manning the correct filing and organizing documents and looking for ways to improve current systems.Recording minutes of the meeting.Resolving the issues that comes to the principals office at the first level and filter the issue accordingly before the meeting.Handling school communication mailbox and updating parents on timely basis.Assigning deadlines to the given task for the staff and the follow up on the tasksAug 20092012 TESCO Hindustan Service Centre Bangalore, India Role: - Senior Associate and IT Engineer Service deskRendered my services in catering to the customers system related issues for instance the POS (Pointof Sale) software breakdown, Broadcast from the main office to the store servers, Hardware issues and TBPC (Tesco back-office systems) issue.Supported TESCO stores across United Kingdom. by trouble shooting Pricing, Product description and promotions related errors.Co-ordinate with the On-site client to ensure smooth operation of Business Flow & Process during process mapping, transition, and during stabilization.Built cohesive and strong relations within my Team by effective conflict management and developing the attitude to think as a leader.Managing the escalations promptly and effectively with high customer satisfaction.Onsite business transition from UK, Scotland to IndiaJuly 20062009 TESCO Hindustan Service Centre Bangalore, India Role: - IT Bank Service Desk EngineerTaking care of all issues related to IT i.e, MS application related problems, system software and hardware issues, HP/Dell Laptop and desktop, Blackberry, docking station, printer hardware software issue.In banking application was taking care of saving account, general Insurance, soft phone, CDL, Aperio, core banking application i.e. signature, supporting other application related issue.Working on tools like Active directory, ICCM, Citrix application, VDI, Remote assistance tool to take remote of user pc.Training the team on process related on timely basis.Professional Qualification2003-2006 - Bachelor of Arts from St. Josephs College, Bangalore.Specialization: Industrial relationship (HR) Personal Management, Behavioral science, Organization Behavior, Labor Laws and Industrial Relations in addition to regular electives (Economics and Sociology)2001-2003 - P. U. C. from St. Annes Girls College, Bangalore. (History, Economics, Political Science and Sociology)1988-2001 - Vidya Mandir High School.TrainingsI completed Civil Defense training from Home Guards from Civil Defense Training College, BangaloreExtra CurricularsCaptain of School Band in High SchoolClass representative for continuous 7years from school to collegeCollege Union Leader (General Secretary) in 12th Standard and BachelorsDanseuse, participated in several Inter College Dance CompetitionsVolleyball player, represented school and collegeStrengthsPeople personPositive attitudeStrategic thinkingCreative problem-solvingFlexible organization stillsPassionate and energeticGood communication & reasoning abilitiesOperational excellence of day-to-day activitiesPeople management and organising skillsPersonal DetailsDate of Birth : 24th October 1983Fathers Name : Lt. Naik. P. Chandra MouliLanguages Known : English, Hindi, Kannada, Telugu and Tamil.Address : 14305, Raymond Ln, Eden prairie 55347.Place: Minneapolis, Minnesota. SHOBHA C