Candidate Information Name Available: Register for Free Title Customer Service Specialist Target Location US-MS-Clinton Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Support Specialist Carson, MS Customer Service Support Specialist Ridgeland, MS Service Specialist Zone Manager Jackson, MS Human Resources Customer Service Byram, MS Call Center Customer Service Jackson, MS Customer Service Call Center Brandon, MS Customer Service Manager Jackson, MS

01/2010Candidate's Name  Certified MedicalAssistant:Virginia CollegeJackson, MSStreet Address /1988High School:Lanier High SchoolJackson, MSEMAIL AVAILABLEPHONE NUMBER AVAILABLEClinton, US 39056Skills Keyboarding Creative problem solving Call management software Credit and collections LiveChat Positive learning process Customer service Conflict resolution Payment processing Product knowledge Written and oral communicationDeveloped successful strategiesand goals to penetrate newterritories by assessingcompetitor oerings andapproaches. Call center operations Data entry Inbound sales Customer satisfaction High-volume call centers Call decisioningEducation And TrainingDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Sam's Club - BakeryMadison, MS07/2009 - 02/2024Xfinity Store By Comcast (Work From Home) - Inbound Customer Service RepresentativeRidgeland, MS12/2022 - 04/2023Apple Store - Chat Support Specialist (Work From Home) Ridgeland, MS01/2022 - 11/2022RITA BRACEY-GRAYSummaryExperience Had an excellent attendance record and was always on time for work Checked baked goods periodically during baking process to ensure desired results were achieved.Operated ovens and other equipment to bake products according to established recipes.Collaborated with other bakers on sta to complete tasks eiciently within set deadlines.Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies. Answered incoming customer inquiries via telephone and email. Assisted customers with billing questions or payment issues. Updated existing customer information as needed. Resolved customer complaints in a timely manner. Provided customers with product and service information. Asked probing questions to determine service needs and accurately input information into electronic systems.Successfully trained team members on best practices and protocols, reducing process inconsistenciesIncreased customer retention by creating and oering unique discount opportunities, as well as generating interest in new product lines Assisted and cross-trained other customer service managers Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issuesWorked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction ratesCustomers were educated on billing, payment processing, and customer service policies and procedures Was quick to respond to potential customers' questions and requests. AccomplishmentsDeveloped successful strategies and goals to penetrate new territories by assessing competitor oerings and approaches.Met and consistently exceeded revenue quotas by promoting products and services during routine calls.Helped the business achieve and maintain industry-leading customer service ratings.Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, oering refunds to keep customers happy.Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Started the process of terminating the customer's contract upon request. Handled customer orders, quotes, and returns, as well as recommending additional products and services to boost revenue.Successfully trained team members on best practices and protocols, reducing process inconsistencies.Increased customer retention by creating and oering unique discount opportunities, as well as generating interest in new product lines. Assisted and cross-trained other customer service managers. Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.Customers were educated on billing, payment processing, and customer service policies and procedures. Was quick to respond to potential customers' questions and requests. Had an excellent attendance record and was always on time for work. Communicated with suppliers in order to secure the best possible prices for apparel and accessories.Looked at the buying habits of each store location to determine the best apparel assortment for maximum sales and profits.Developed a hands-on training program for newly hired employees to familiarize them with company policies and procedures as well as their specific job responsibilities.Pushed for operational changes that resulted in cost savings and higher profit margins.