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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Arnold RdBirmingham, AL Street Address
Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEIT Technical Business Systems AnalystDedicated IT specialist with 20+ years of project leadership, user training, system development and support, on-site customer contact, business analysis, project management, installation management, testing and trouble shooting. Offers a strong combination of financial, technical, implementation and interpersonal skills with the ability to sustain growth and improvement in a complex computing environment.Professional ExperienceSCOR ReinsuranceBusiness Systems Analyst 1/21 to 06/24Collaborate with stakeholders to gather and document business and technical requirementsTranslate business needs into application and operational requirementsCreate wireframes, mock-ups, and prototypes to visualize the layout and functionalityWrite detailed business specification and user story documents for system changes in TFS and Agile Azure Dev Ops environmentsEnsure that stakeholder feedback is considered and addressed in the design processDefine new testing strategy for reinsurance novationsParticipate in sprint planning meetingsDevelop test plans and test cases for new features and changesLead Agile Sprint ceremoniesAvenu Insights and AnalyticsBusiness Systems Analyst/QA Analyst 7/19 to 8/20Work with users to understand business requirementsTranslate business needs into application and operational requirementsWrite user stories in Jira for Agile sprints on Project Vulcan teamParticipate in sprint planning meetingsDevelop test plans and test cases (including mock-ups and/or wireframes) for new features and changesTest system changes (QA and UAT) within sprintsPresent mock-ups and design concepts to stakeholders for feedback and approvalDefine software defects to bug tracking toolHonda Manufacturing of Alabama 8/18 to 3/19Business Systems Analyst/Project ManagerGather requirements through interviews with customers for requested changes to the systemCreate detailed business requirement documents that define requested changes to development staffManage 20+ projects of varying length and complexity to completionDesign solutions within ServiceNow and JIRA to meet business needs and ensure that configurations and processes comply with organizational policies and standardsRxBenefits, Inc. 9/17 to 2/18Eligibility AnalystManage 40+ client companies through the eligibility process while meeting all deadlinesCoordinate with medical vendors and implementation teams to receive Active and COBRA eligibility data to RxBenefits system in standard HIPAA ANSI 834, proprietary or custom formats, as appropriateWork with vendors, internal teams, client companies to resolve issues with files and dataDetermine the root cause of any issues with files or data and resolve those issuesTest import of eligibility data into RxBenefits systemUse Salesforce to document and manage project/client management activitiesMove incoming files to import folder from SFTP site, use Kleopatra to decrypt filesCommand Alkon, Inc. (software company that markets to the construction industry) 5/16 to 7/17Business ConsultantCreate new, updated e-portal for COMMANDperformance in SharepointMigrate ETL rules from Cognos Data Manager to Cognos Data StageDevelop and perform training and testing for internal and external users of COMMANDperformanceReconcile databases in advance of new installsCompare custom and legacy version of database to determine how best to integrate them into most current versionResolve questions and issues from usersProtective Life Insurance 8/06 to 5/16Reinsurance Administrator/Reinsurance ConsultantDefine and write specifications, test changes (QA and UAT) for interface project. Implementation of interface was seamless.Gather requirements and develop requirements specifications for mainframe extracts and copybooksGather information, develop requirements specifications and test changes (QA and UAT) to TAI and to product setup in TAITest changes to mainframe extracts, copybooks, product definitions, etc.Develop SQL queries for use in investigating reported issues and to improve data qualityRepresent the Reinsurance Systems Team in the Post Level Optimization (Agile) projectEnter product definitions for new products and reprices into TAI for reinsuranceInvestigate and resolve issues reported by internal and external customersTrain co-workers on Reinsurance Systems TeamWrite process and training documentation for Reinsurance Systems TeamEPL, Inc. (software company that markets to credit unions) 5/00 to 6/06Lending Product SpecialistConversion responsibilitiesGather and develop system requirements based on clients current system specifications and client/stakeholder interviewsPerform data mapping of clients current data structure to i-POWER data structurePerform quality assurance testing of conversion specifications based on client inputCoordinate with third party vendors to assure the appropriate federally regulated documentation and rate files are available prior to conversionCreate materials for use in training; train users to use the new softwareProvide remote and on-site production client support during and following conversionsMigration responsibilitiesMigrate federally regulated documents and files to new platformTest external interfaces for credit reporting, loan calculations and loan documentationOpen architecture developmentDesign integration of 3rd party software into current open architecture platformDevelop implementation processes for integrating third party software with current client installationsTest third party software independently and after integration with client software; provide site support and trainingInstallation Project ManagerManage conversion activities for major clients throughout the United States, including technical definition, plan, direct, coordinate and manage project scope, deliverables, resources, client relationship, issue escalation, and resolution including understanding core business requirements and attaining goals and objectives with mutually agreed upon timeline and resource parametersCommunicate with employees, vendors, stakeholders all levels of management of implementation activitiesTest software (QA and UAT) before major releases are available to client base to ensure release successTrain credit union employees to use the new software; create materials for use in trainingManagement Data, Inc. (software company that markets to insurance companies) 4/92 to 5/00Site Manager/Systems Analyst/ProgrammerProgramming Analyst for large Group Life development project for two Blue Cross Life subsidiariesSite Manager, lead analyst, client contact/trainer and programmer for the FIMMAS installation at New York Life Insurance CompanyGather and develop business requirements and technical specifications for use in development enhancements and problem resolutionCreate test plans for release testingTrain employees to use new software; develop materials for use in trainingEducationUniversity of Alabama at BirminghamMaster of Arts in EducationJefferson State Community CollegeAssociate, Applied ScienceGeorgia Southern CollegeBBA, General BusinessCertificationsHealth Insurance Association of AmericaHealth Insurance Associate (HIA) and Managed Healthcare Professional (MHP) designationsLife Office Management Association, Inc.Fellow, Life Management Institute (FLMI)Associate, Customer Service (ACS) |
