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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Charlotte, NCEMAIL AVAILABLE LinkedInCareer ObjectiveDynamic and results-driven Technology Program Manager with over 20 years of experience in AV, IT, and POS systems, specializing in global project management and technology integration. Proven track record in leading complex projects, collaborating with C-suite executives, and implementing cutting-edge technology solutions. Adept at guiding cross- functional teams to deliver innovative and efficient infrastructure solutions. Seeking to leverage my extensive background in strategic enterprise planning and technology management to drive infrastructure advancements at a high-performing company, enhancing operational efficiency and fostering a culture of innovation and excellence. Professional Experience (additional history provided upon request) Unified Communications Project ManagerAdvent Global Solutions - Charlotte, NC (contract position) April 2024 September 2024 Developed project plans and deployment schedules, kicked off and led concurrent global Teams conversion/ Unified Communications upgrades in multiple countries, over 35 unique locations with ~600 integrated boardrooms, conference, collab, and training rooms, and managed total project budgets valued at +$4M. Tools: Smartsheet, JIRA, ServiceNow, MS Projects, M365, Teams, AutoCAD, Visio, et al. Senior IT Project ManagerFirebirds International - Charlotte, NC (contract position) June 2023 Jan 2024 Kicked off and led multiple concurrent IT initiatives, including POS, Service Desk, CCTV, and ISP upgrades to over 60 hospitality locations across the continental US, successfully managing total project budgets valued at +$3M. Developed project plan, full deployment schedule, and associated documentation and disseminated to all third- party PM teams for 2024 scheduling. Stood up a new third-party Service Desk, managed creation and update of KB articles, and developed a repository for KB storage and versioning management in SharePoint. Tools: Smartsheet, Teamwork, JIRA, ServiceNow, MS Projects, O365, Teams, AutoCAD, Visio, LogMeIn, et al. Enterprise AV Program & Engineering Team Manager, Unified Communications AmerisourceBergen - Charlotte, NC (remote, FTE)May 2021 April 2023 Successfully managed a global enterprise IT team and led multiple global projects exceeding $20M in total value. Managed and tracked all financials for the same. Planned and developed new strategic enterprise solutions for unified communications, and global enterprise standards for deployment and construction of mission-critical SOC/ NOC, boardrooms, conference spaces, life safety systems, guest access systems, and the like. Third-party vendor management, systems design review, and engineering validation of construction drawing submissions. Developed and maintained a day-two support ecosystem using industry standard and custom platforms such as ServiceNow, Crestron Remote Client & XIO cloud, Poly Lens, CCC, LogMeIn, etc. Notable projects: new AB WHQ in Conshohocken, PA, included over 120 conference rooms, executive boardroom, SOC, production-level design, and integration of shared meeting/ training spaces for the executive team. New campus build-out in Vilnius, Lithuania, new and remodeled satellite offices in Europe, and new distribution warehouses in CONUS. Other tools: Smartsheet, JIRA, MS Projects, O365, Teams, AutoCAD, Visio, et al. Candidate's Name
Senior Project Manager, Unified CommunicationsCenero Inc. - Charlotte, NC (remote, FTE)May 2016 May 2021 Oversaw several Fortune 10 accounts, leading to the successful completion of multiple technology projects exceeding $15M in total value. Managed and tracked all financials for the same. Worked with C-level stakeholders and project groups to develop and refine enterprise engineering and construction standards, and managed and directed the design and engineering of advanced technical systems across the globe. Managed, trained, and mentored internal and third-party field staff throughout CONUS and overseas. My management, strategic planning, and systems design and engineering expertise significantly contributed to the company's growth and continued success. Notable projects: new AB campuses in Carrollton, TX and Fort Mill, SC, included over 150 conference rooms, executive boardroom, SOC, NOC, production-level design, and integration of shared meeting/ training spaces for the executive teams. Lennar Homes HQ EBC build-out in Miami, FL. Other tools: Smartsheet, ServiceNow, MS Projects, O365, Teams, AutoCAD, Visio, CCC, et al. Senior Project Manager, AV GroupCochran Inc. - Portland, OR (contract position)Feb 2015 - Feb 2016 Directed and managed Cochran field and project staff, accounts, and sales of AV and Digital Signage system installations in the West Coast market. Managed and tracked all financials for the same. Notable project: Supported ongoing NIKE projects, designed and built out Cisco VTC systems for the City of Bend Fire Department stations. Tools: ServiceNow, MS Projects, MS Office, AutoCAD, Visio, et al. Director of Managed ServicesSignet Media - San Jose, CA (hybrid, FTE)April 2014 - Feb 2015 Directed and managed Signet project staff, oversaw Fortune 500 accounts, and provided systems engineering of Digital Signage solutions. Managed and tracked all financials for the same. Stood up a new internal Service Desk, managed the creation and update of KB articles, and developed a repository for KB storage and versioning management. Developed and managed new SLA guidelines with Signet staff with and for end-users. Notable projects: Built executive business centers for HP, SAP, NIKE, and similar clients. Tools: ServiceNow, MS Projects, MS Office, AutoCAD, Visio, et al. Senior Project Manager & Systems Engineer, Digital Enablement & Unified Communications NIKE, Inc. - Beaverton, OR (contract position)Feb 2013 - April 2014 Successfully managed the deployment of digital signage to retail and wholesale doors and led the UC deployments on the NIKE WHQ campus. Managed and tracked all financials for the same. Developed and refined project and construction processes within the NIKE DE group, and directly managed partnerships with third-party vendors. Redesigned the entire technology platform for digital signage packages, including hardware stacks and fixtures. Notable projects: remodel of Nike Town San Francisco, Nike Town New York, built out motion capture systems in both the pitch (soccer) field and basketball courts in the Mia Hamm building on WHQ campus. Tools: ServiceNow, MS Projects, MS Office, AutoCAD, Visio, et al. Candidate's Name
Senior Project Manager, Installed Digital Services PSAV Presentation Services - Phoenix, AZ (hybrid, FTE) Aug 2010 Feb 2012 Managed the international installation of digital signage and unified communications in the hospitality field. Worked directly with management, engineering, corporate entities, partner and market vendors, electrical contractors, builders, architects, et al. Spearheaded the complete redesign and retooling of the entire digital signage package, including enclosures, hardware, software, installation, and logistics. Notable projects: Hilton Walt Disney World property, with over 120 digital signage displays, and several conference and banquet rooms. Palm Springs Convention Center, with interactive digital signage and several conference and multi-use rooms. Tools: MS Projects, MS Office, AutoCAD, Visio, et al. Certifications InfoComm Project Management training and certification, 2006 OSHA 30 training and certification, 2015 CPR training and certification, 2015 CSM (Certified Scrum Master, in process, (in process, ETC October 2024) PMP (in process, ETC October 2024)Skills Unified Communications (Webex, MS Teams, Zoom) Cloud Migration and Optimization Strategic Planning and Execution Project and Program Management Technical Leadership and Mentorship UC Systems Design and Engineering Financial Management and Cost Control Cross-Functional Team Management Strong Communication and Presentation Skills Proactive and Detailed Change Management Positive and Successful Relationship-building in Global Markets |
