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Title Customer Service Human Resources
Target Location US-MI-Warren
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYEnthusiastic Talent & H.R. Specialist with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Experienced Human Resources partner, offering excellent communication, planning and exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.SKILLSProcess Improvement Specialist  Customer Relations SpecialistHuman Resources Specialist  Employer Outreach and DevelopmentOutreach Programming  Compensation Analysis & ReportingWorkplace Coaching  Community Resources SpecialistMicrosoft Office Specialist (MOS) Expert  Social Media OutreachPerformance Management  Talent ManagementJob Coaching and Placement  Payroll ProcessingCustomer Service Management  Talent AcquisitionWORK HISTORYHead of Talent, 7/2022 - CurrentCredibly, Southfield, MIResponsible for sourcing, attracting and interviewingCompensation AnalysisStrategize and implement DEI InitiativesDeveloping and designing courses and workshopJob coaching/PlacementReporting Metrics to Senior ManagementLead compensation analysis projectsFacilitates Learning and Development platformLabor and Compensation ReportingHelping my organization to develop fair compensation practicesRegional HR Manager, 1/2021- July 2022Crown Staffing Solutions, LLC - Highland Park, MIBridging management and employee relationsManaging teams and recruitment/hiring processCompensation Analysis & ResearchCreate/participate in surveys to analyze labor and compensation competitivenessPerformance ManagementWorkplace CoachingProcessing payrollReporting HR metrics to managementOn-boarding, interviewing, training and managing social media platforms  SourcingJob Placement/CoachingHuman Resources Coordinator, 8/2020 to January 2021 Pioneer Healthcare Management - Ferndale, MIHealthcare staffing and recruitingInterviewing, sourcing and on-boardingPayroll Processing (ADP)Applicant Tracking SystemManaging TeamsTalent Acquisition Specialist, 11/2019 to 3/2020Malone Solutions- Livonia, MI  SourcingStaffing for Light Industrial, office and customer service positions.Talent ManagementJob CoachingRecruiting for high level positionsBusiness DevelopmentApplicant tracking systemsInterviewingSenior Recruitment Outreach Specialist, 08/2018 to 11/18/2019Human Arc  Lansing, MIWorked with Outreach to resolve member enrollment problems, improve operations and provide exceptional customer serviceManaging TeamsWorked with diverse customers to understand requirements and provide exceptional customer serviceProcessed applications as a Disability Specialist in providing excellent customer service to callers requiring assistance for Enrollment and Disability issuesHR Business Partner/ Lean Account Manager, 11/2017 to 07/2018 NCG, LLC  Okemos, MIJob coaching and placementWorkplace ManagementResume BuildingTalent Management & Managing TeamsWorked with Auto and Manufacturing industry customers to understand requirements and provide exceptional Lean Continuous Improvement servicePerformed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeepingMonitored social media and online sources for industry trendsWorked with Managers and Supervisors to eliminate waste process problems, improve operations and provide exceptional customer serviceEDUCATIONUniversity of PhoenixBachelor in CommunicationCertificationsCertificate in D&I HR Management - Assessment, Inclusion and Retention (HRCI)Diversity, Inclusion, and Belonging for All (LinkedIn)Diverse Talent in Recruiting and Hiring (LinkedIn)Employing Abilities at Work Certificate (SHRM)

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