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Click here or scroll down to respond to this candidateANGELORTIZSOLIVANEMAIL AVAILABLEPHONE NUMBER AVAILABLEAustin, TX Street Address
Highly motivated and disciplined professional with diverse experience in leadership, security, and operational management. Leveraging a strong background as a Specialist Infantryman, Bringing a unique skill set in strategic planning, team coordination, and crisis management. As an Asset Protection Investigator, developing expertise in risk assessment, loss prevention, and investigative techniques as well as communicating with associates in said protection. In the role as an Assistant Manager, honing abilities in team leadership, customer service excellence, and operational efficiency. Committed to delivering results through effective communication, problem-solving, and a proactive approach to challenges.PROFESSIONAL SUMMARYUnited Stated Army - Infantry SpecialistPuerto Rico 11/2020 - CurrentWalmart - Asset Protection InvestigatorAustin, TX 12/2023 - 08/2025WORK HISTORYMaintained accountability for sensitive equipment worth millions of dollars, ensuring proper storage and maintenance procedures were followed at all times.Conducted security patrols in various environments, contributing to the overall safety of military installations and surrounding areas.Provided mentorship and guidance to junior soldiers, fostering a culture of professionalism and growth within the unit.Developed contingency plans for multiple scenarios during operational planning, increasing adaptability in dynamic situations.Adapted quickly to changing mission requirements, demonstrating flexibility and resourcefulness in achieving objectives.Served as a subject matter expert on infantry tactics, advising leadership on best practices for mission success during high-stakes operations.Patrolled store and staffed designated posts for visible security presence to customers and associates.Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts. Assisted fellow investigators in complex cases when needed, sharing SKILLS Patrolling Techniques Physical Fitness Small unit tactics Advanced Marksmanship Video Monitoring Physical Security Incident Reporting Access Control Policy Enforcement Crime Prevention Security Systems Video surveillance proficiency CCTV Systems Law Enforcement Loss prevention training Teamwork and Collaboration Attention to Detail Training and mentoring Employee Supervision Purchasing and planning Scheduling Coordination Project Management Operations Management Operational Efficiency Effective leader Performance ImprovementsDr. Jose Celso BarbosaSan Juan, Puerto Rico 06/2020High School DiplomaEDUCATIONLupes Reyes - Assistant Manager of OperationsPuerto Rico 08/2021 - 02/2023expertise on specific tactics or technologies used in asset protection work.Monitored surveillance cameras and alarm systems to detect suspicious activity.Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.Taught employees how to collaborate on daily job tasks and achieve service targets.Coordinated with General Manager in different operational issues and promotional activities.Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.Optimized inventory management by closely monitoring stock levels and placing timely orders.Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.SpanishNative or BilingualLANGUAGES |
