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Street Address Rogers StCharlotte, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: Highly motivated individual with desire to exceed performance expectation. Seeking a challenging position at a reputed company. Experienced administration assistance with strong interpersonal and organizational skills. Able to work in multi-tasking challenges and responsibilities. Highly trustworthy, and resourceful in completing tasks.Experience: Goodwill Stalling, NCRetail Shift Manager 09/2022 to presentSupervises store team members and store activities in the absence of/and at the direction of the Store Manager, Assistant Manager, and the Production Supervisor. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training team members; planning, assigning, and directing work; addressing complaints and reporting circumstances to Store Manager or Assistant Store Manager.AAA Charlotte, NCEmergency Roadside Assistance 01/2022 to 06/2022 Attend driver and employee meetings as requested for job and safety information; Study information provided by the company to maintain and upgrade industry and job knowledge. Investigate and resolve customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner. Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.OnStar Charlotte, NCEmergency Certified Advisor 09/2019 to 12/2021 Assist law enforcement in the United States, Canada, and Mexico to aid stolen vehicle recovery. Provided safety services for customers in crisis situations. Worked extensively with the Red Cross to strengthen relief efforts following disasters. Discuss vehicle's hardware with customers so that the vehicle could be used at its full potential.Marriott Courtyard Charlotte, NCProfessional Support Liaison { Room 10/2016 to 08/2019Inspector/Supervisor} Providing exceptional customer service to all hotel guests; following up on any complaints and special accommodations. Responsible for ensuring that each area in the building was meeting and exceeding local, state, and federal laws. Accomplished team and brand goals daily.Nike Charlotte, NCInformation Technology Support 09/2015 to 10/2016 Assist customers with troubleshooting and updating various applications. Effectively diagnosing multiple programs including Android and iOS. Adjusting claims, returns, as well as providing company policy information. Prove assistance and support for Text Telephone {deaf/hearing impaired} systems.Education: International Academies of Emergency Dispatch Charlotte, NCCertified Emergency Medical Dispatcher 01/2020American Red Cross Charlotte, NCAdvanced Medical Certification 01/2020Brightwood College Charlotte, NCRegistered Medical Assistant 05/2016Patterson Senior High Baltimore, MDDiploma 06/1985References: Available upon request |