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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , Hydrangea Cir NWConcord, North Carolina Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESENIOR BANKING LEVEL PROFESSIONALProject, Process & Quality Management, Underwriting, Customer Care Management AN OVERVIEW15 years of rich and diverse experience in Project, Process & Quality Management, Underwriting, Digital Banking Management, Customer Care Management.Design and evaluate the processes, efficiency of the controls and improve them constantly to prevent any violation or breaches to governing regulatory and policy.Team-Based management style with effective communication, presentation, interpersonal, mentoring and training skills.Prudent, disciplined and self-motivated with excellent interpersonal, communication and organizational skills and proven abilities in team management and customer relationship management.EMPLOYMENT DETAILSEresource Infotech Ltd Alliance with JMD Engineers Africa and India Project Manager/Quality Analysis (AVP) August 2021 - September 2022 Overview:Responsible for the day-to-day management of multiple projects. Ensured project scope is defined. Created and supervised the project plan, created and delivered status reports to project stakeholders and provided direction to all members of the team. Administered tactical and operational implementation projects.Immerse self in understanding customer pain points and opportunities to help their business thrive, recognizing the critical need to resolve these issues and take advantage of the opportunities.Create a product roadmap that addresses the customer plan points and use both quantitative and qualitative data to guide the strategy.Develop and maintain quality standards and procedure in collaboration with relevant stakeholders.Critically assess ideas and proposals enhancing them with our insights.Conduct detailed statistical data analysis to identify trends, issues, and opportunities for improvement in product quality and process efficiency.Strengthen ties across cross functional teams to grantee a unified customer-first approach in all endeavors.IDFC First Bank India, July 2013 - August 2021Profiles Handled:1. As Senior Credit Manager: Consumer Durable Loans Pan India 2. As Senior Credit Manager: Auto Loans3. As Assistant Vice President DBAT (Project Management, Digital Business and Transformation and Anti-Money Laundering Governance and Monitoring Team) Overview Project Management and Quality Analysis:Break big goals into small, solvable pieces, and reliably prioritize to iteratively deliver high-value, while balancing immediate needs with long-term objectives.Use data to test hypotheses, challenging preconceptions to enhance product quality.Co-ordinate with design and engineering leaders to ensure clarity and alignment on priorities and expectations throughout the development process.Keep a pulse on market trends and competitor movements, understanding their implications for our customers adapting our strategies to continually serve them better.Carried out risk assessments, implemented CDD measures, monitored ongoing transactions and staff training. Ensured compliance with national and international regulations to combat financial crimes and suspicious activity.Collaborate with product development teams to recommend improvements and solution for identified quality issues.Monitored the Compliance and Operational Risk movement of assessment units and flagged off the concerns to head of the department, along with governing regulatory authority.Collaborated Key Risk Indicators (KRIs), Key Compliance Indicators (KCIs), analyzed the loss data, external events, audit reports, identified the risks and implemented the controls. Ensured control enhancement for mitigating the risks.Underwriting done for used car loans, personal loans, two-wheeler loans and consumer durable loans.Ing Vysya Bank Ltd., India, October 2011 - July 2013 as Customer Service Manager and Nodal OfficerExcellent track record in completing the projects and re-engineering assignments.Mentored Nodal escalated cases by conducting in-depth root cause analysis and providing end-to-end resolutions.HDFC Bank Ltd., India, February 2010 - September 2011 as Assistant ManagerSupervised and executed Senior Management Escalations.Cultivated timely and satisfactory resolution practice for customer complaint within the defined TAT. ICICI Bank Ltd., India, March 2007 - January 2010 as Customer Service ExecutiveManaged customer complaints on primary level for loans and investments.Resourceful in translating business strategy and objectives into goals. Aligned business development initiatives to meet business goals.ACADEMIC DETAILSMasters in Business Administration Banking and Finance, Meerut, IndiaCommerce Graduate from S.I.W.S. College, Mumbai, India. |
