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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Cell PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECustomer ServiceProfessional, team player, responsible, reliable and dependable Customer Service Representative with over 10 years experience with different companies; Highly skilled in performing office support duties such as providing information, sorting incoming and outgoing mail, membership service and dealing with the public. Handling and receiving payments and addressing customer complaints. Provide quotes, RFP and Purchase Orders. Experienced in ensuring changes are made to resolve customers problems and referring unresolved customer grievances to designated departments.Key SkillsCall CenterData EntryExcellent Customer ServiceSales/TelemarketingTeambuilding & SupervisionStaff Development & TrainingRetailRecords ManagementOffice ManagementHR/Workman CompensationAccounts Payable/ReceivablesVendor/Inventory ManagementDedicated AideCredibleDetail OrientatedMeeting and Event PlannerSupervisorCash Handling/Bank depositsComplex problem solverProfessional ExperienceOne care DC (Healthcare)Resource ManagerRegistration of patients entering in the Healthcare Facility (credible)Work closely with clients to find new jobs, file for child support, new ID, etc. with outside resourcesOrganize Thanksgiving giveaway basket, winter coat drive and Community day at One Care DC.Recruit new clientMake sure that project get delivered successfully: (food, clothes and hygiene products) on time and within budget to the CSW for deliveryMidtown Group (DHS)Providing meals three times a day to people living with CoronavirusUsing PPEVerified that the rooms were cleaned by Motir on clients departureCustomer Relations Specialist/ Call Center RepresentativeUnified Communication 311/911Call Center Representative; Input Data into Salesforce software applicationExperienced handling high call volumes in call center atmosphereCommunicated with customers through various channels (fax, email or text)Reviewed documents and strong attention to details and Data EntryResolved customer complaints, by creating services request for the residents of Washington, DCLead team morning Stand up meeting; also provided morale in meetingSorted incoming and outgoing mail as well as interoffice mailDepartment of Motor VehicleWorked using the ETIMs software to locate license drivers information when neededHandled calls concerning parking and camera enforcement ticketsInformed customer how to contest parking ticket and photo enforcement tickets though DMVDirected customers to Central Collection Unit to set up payment arrangementsCostco Warehouse/Customer ServiceMembership DepartmentMaintained a positive, empathetic and professional attitude toward customers at all times.Assisted customers with the placement of orders, refunds, or exchanges.Communicated with customers through various channels.Ensured customer satisfaction and provide professional customer supportUsed telephones to reach out to customers to verify needed information for accountsProcessed Sales with cash, checks and credit card.Handled and prepared bank depositHandled product recalls.Persuaded customer to reconsider cancellation of membershipCashier/Product and Grocery BaggerGreeted customers as well as thanked customers for their servicesScanned products with scanner at the cash register for purchaseProcessed sales using cash, checks and credit card paymentsOperated cash register: handle, balance and follow all cash handling procedures.Prepared bank deposits and cash drop throughout the dayTherapeutic Behavior Aide/ TBA with over 500 hoursUpdated IEPs throughout the school year to reflect students progress and goalsMaintained the confidentiality regarding students file and their family interestWorked with children with special needs and an IEP in the District of ColumbiaAssisted with Primary, Secondary and High School Level students with emotional disordersPlanned, organized, and assigned activities that are specific to students abilitiesMentor students in the classroom; or in a small groupDiscussed the student progress with parents, teachers, counselors, and administrators in required mandatory meetingsServed as a positive role model for the student and as a One-on-One Dedicated AideEmployment HistoryOne Care DC 08/2020- Present Resource ManagerCurb Flow 08/2019 10/2019 Curb AmbassadorOUC (311/911) 10/2016 10/2018 Customer Service (Phone Operator)Align Staffing 02/2016 09/2018 Therapeutic Behavior AideCostco Wholesale 04/2013 08/2018 Customer Service/ Food preparationTamah 09/2013 02/2016 Dedicated AideLevy Restaurant 04/2012 10/2012 Customer Representative/SupervisorEducationStrayer University College, Washington, DCBachelor of Science Degree: Major: Business AdministrationConcentration: Human Resources June 2014Strayer University College, Washington, DCAssociate Degree: Business Administration 2010 |
