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| | Click here or scroll down to respond to this candidateLAURAMUNROEEMAIL AVAILABLEPHONE NUMBER AVAILABLENorfolk, VA Street Address
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.PROFESSIONAL SUMMARYDr. Kevin Honore' DDSPC - Dental Office ManagerNorfolk, VA 02/2009 - 05/2020WORK HISTORYPrepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.SKILLS Treatment Planning Dental software proficiency Insurance Billing Schedule Management Patient Scheduling HIPAA ComplianceUniversity OF Maryland EuropeanDivisionSigonella SicilyBusinessOld Dominion UniversityNorfolk, VADental RadiologyAlleghany CollegeAlleghany MD 06/1991Associate of Science: DentalAssistingEDUCATION |