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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Customer Success Manager -Mid Market Accounts Massapequa, NY 11758 EMAIL AVAILABLE +1 516 871 7145References Available Upon request.Authorized to work in the US for any employer.Work ExperienceCustomer Success Manager - B2B SaaSJob Target - SaaS B2B-RemoteDecember 2020 to October 2023Managed 85 Programmatic Advertising Campaigns of clients with monthly budget ranging from $600- $35,000Moved business forward by 50% via upsells.Maintained Bi-weekly cadence with clients by virtually connecting with them via Zoom or Microsoft teams to provide best practice recommendations and suggestions to their recruitment advertising or strategy.Conduct presentation of overall platform health to provide recommendations for product improvement/enhancementCollaborate and strategize cross-departmentally to achieve positive project outcomesDevelop and maintain lasting customer relationships by working collaboratively to achieve their talent goals. Resolve customer Issues.Build and maintain strong, long-lasting relationships with customers, serving as their main point of contact.Monitor customer usage and engagement with our services, identifying opportunities for improvement and growth.Renewals & Negotiation,Built Strong Client relationships that fostered trust, resulting in high client retention rate of 88%.Collaborated with the product team to analyze client usage data, leading to a 20% increase in client engagement through targeted product enhancements."Inside Sales Representative/ Appointment SetterHarvest Power-New York, NYApril 2020 to November 2020Phone sales100 dials per daySales forceAccount Executive B2B full sales cycle - CloserUber Eats - SaaS 2 years-New York, NYOctober 2017 to December 2019Uber Eats - Full Cycle Sales - Account Executive. B2BExceeded monthly quotas and onboarded 100+ new businesses, generating $500,000 in revenue within six months.Managed CRM for lead generation, received performance-based awards, and provided training on sales tools to new hires.Recognized for always hitting or surpassing quota.Won a lot of sniffs and managed to stay amongst the top 5% of sellers in the company.New York based employees were given a choice to relocate or leave.Appointment SetterReverse Mortgages-Melville, NYSeptember 2016 to September 2017Reverse Mortgage LLC - Inside Sales:Made 100-150 calls/day, managed CRM for high customer retention, and exceeded quotas.Explanation of Gaps in Resume (Feb 2012 to Aug 2016):Took a break for child care and assisted local catering companies in event bookings.Customer Service, TellerCITI Bank (North America)-Massapequa, NY December 2011 to December 2012Meeting and greeting customers in a very professional yet customer friendly way.Multitasked. Fast paced environment.Direct Sales. Upselling & Cross sellingProcess money transactions with honesty and integrity in a very fast yet accurate manner.At the same time informing customers about their needs as per their account. Upgrade the account packages, offer promotions.Building up a conversation to gain referrals in a very short span of time.Met and exceeded quarterly sales quota and KPIA lot of multitasking answering the phone incoming phone calls of customers internalBusiness development / Inside SalesHolly Inc/ Commercial Real Estate-Hicksville, NY January 2010 to December 2011Holly Inc - Real Estate Sales B2B: Advertised and marketed spaces for rent, managed accounts, and conducted end-to-end sale ls in person meetings. Contract renewalsEducationBachelor of Arts degree in SociologyI.G.N.O.U(Indira Gandhi National Open University) - New Delhi, ILJuly 1996 to June 1999SkillsProspectingAccount Management (3 years)Customer Life cycle ManagementProduct adoption strategiesUpselling (10+ years)Cross Selling (10+ years)SaaSTroubleshootB2B sales (5 years)Product demos (5 years)NegotiationClient AdvocacySalesforceSalesCommunication skillsClient relationship managementUpsellingPresentation skillsStrategic planningCustomer retention (10+ yearAnalyticsTeamworkCustomer satisfactionAwards & RecognitionAccount Executive Uber December 2018Uber Technology/ Uber Eats (SaaS) - Account Executive - 2 years full cycle sales.Won a whole lot of spiffs and gained recognition from my managers at Uber Technology / Uber Eats Sales Office in New York for my performance in sales and always hitting quota and movement business forward. While also maintaining myself amongst the top 5% of sellers in the Uber nation. Here is a screenshot of my performance at Uber. I Would love to share a screenshot my track record via a cover letter.Job Target (SaaS) Inside Sales Account ManagerOctober 2023 Job Target (SaaS) - Customer Success Manager - Recognized by my managers for consistently standing out in my team for generating revenues via upselling and contract renewals. Always stood out in my team for highest Upsells. Screenshot of revenue generating record available. |
