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MBrandalynMartinPHONE NUMBER AVAILABLEbrandalynmartinStreet Address @gmail.comMarshalltown, IA 50158SUMMARYHardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. SKILLSWaste disposalStain RemovalReading ComprehensionWindow CleaningOrganizational abilitiesCreative ThinkingAdaptability and FlexibilityTeam CollaborationSafety Equipment InspectionAttention to DetailWritten CommunicationInterpersonal CommunicationContinuous ImprovementTime ManagementAnalytical ThinkingProblem-SolvingInterpersonal SkillsProfessional DemeanorActive ListeningProcess OptimizationTime management abilitiesMultitaskingTeamwork and CollaborationExcellent CommunicationConflict ResolutionCultural SensitivityGoal SettingOrganizational SkillsEXPERIENCECabin Cleaning AgentAurora, ColoradoUnited Ground Express/ Apr 2022 to Sep 2023Cleaned and sanitized cabins, bathrooms, and other areas of the ship in accordance with established standards.Checked cabin for any damages or maintenance issues to be reported to supervisor. Dusted surfaces in guest rooms including furniture, fixtures, window sills and baseboards.Disinfected surfaces using appropriate cleaning materials on a regular basis. Followed health and safety protocols strictly while performing duties onboard the ship. Reported any security breaches or suspicious activities to supervisors immediately. Replenished supplies such as toilet paper rolls, soap bars, in all cabins daily. Inspected cabins upon completion of cleaning tasks for quality assurance purposes. Adhered to safety procedures when handling hazardous chemicals like bleach or detergent.Ensured that all necessary items were present in each cabin before leaving it for inspection.Maintained a high level of confidentiality regarding guests' personal information. Provided assistance during emergency situations such as fire alarms or medical emergencies.Communicated effectively with colleagues about daily tasks to ensure timely completion of work.Performed additional duties as requested by supervisors or senior staff members. Strictly followed guidelines set by the cruise line management regarding cabin cleaning procedures.Removed trash from receptacles and seat pockets and replenished aircraft supplies. Cleaned tray tables and windows and rearranged magazines to be presentable. Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.Vacuumed floors and cleaned aircraft's cockpit.Disinfected overhead compartments, food preparation stations and walls. Washed, disinfected and restocked lavatories to meet usage demands. Removed exterior exhaust stains and washed down aircraft's structural parts. Removed trash and recyclables from aircraft interior. Towed, positioned and locked aircraft to secure.Emptied aircraft lavatory systems and replenished sanitizer fluid. Guided aircraft hand using signals and batons to promote safe ground travel. Communicated with flight dispatch personnel regarding incoming or outgoing aircraft. Inspected aircraft components and equipment for cracks, breaks and leaks. Assisted guests with luggage when needed while maintaining a polite attitude at all times.Efficiently cleaned windows both inside and outside of the cabins according to company policies.Maintained cleanliness of public areas such as lobbies, lounges and corridors. Restocked linens, towels and amenities in all assigned cabins. Removed used towels, soaps and amenities from rooms. Swept, mopped, vacuumed and polished floors as required. EDUCATION AND TRAININGHigh School DiplomaSimon Sanchez High School Jun 2017Yigo, GU