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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEAdministrative professional with a diverse background in patient care, customer service, photography, design, and editing seeking a career in an organization that will allow me to perfect and expand my skills, knowledge, and abilities.EDUCATIONBowie State University, Maryland August 2011Bachelor of Science Completed 88 credits 2011-2014, Fine and Performing Arts majoring in visual communication and digital media arts with a concentration in Advertising Design. PROFESSIONAL EXPERIENCEVirginia Hospital Center (Maternal Fetal Medicine, OB/GYN) February 2020 - Present Patient Care Representative Full-time 40 hrs. per week Attends all hospital and departmental mandatory in-services, trainings and meetings Consistently reviews patient survey results Completed time sensitive work queues for providers, met deadlines Assisted office manager with office flow and management of team responsibilities by organizing and prioritizing task Participates in the organizational and departmental goals for patient experiences. Efficiently and correctly schedules patient appointments using the EMR system EPIC Handles multiple telephone lines with high call volumes Fax, E-mail and file correspondence promptly in patient chart Ensures office supplies are readily available at all times Used spreadsheet to document monthly new patients, billing Unity Health Care January 2017 December 2019Patient Care Representative Full-time 40 hrs. per week Answered telephone and email inquiries Communicated appropriate information to co-workers in keeping with established procedures Entered patient discharge information into registration system Disseminated meeting minutes for all personnel meetings system-wide and on site Entered patient demographic and health insurance data into computer Verified patient insurance eligibility Collected co-pay from patients Tracked and maintained schedules for seven doctors and nurses Trained new employees on organizational policies and procedures Notified management of potential risks in order to avoid work stoppage Resolved complex issues involving patients and insurance companies Inova Fairfax Hospital April 2015 January 2017Emergency Department Patient Registration Full-time 40 hrs. per week Provided excellent customer service and critical information to all patients and guests Obtain information to register incoming patients in fast-paced environment Enter patient demographic and health insurance data into computer Verify patient insurance eligibility Answer multi-line phone system Trained new employees as delegated by management Portrait Innovations June 2011 March 2015Photographer Part-time 20 hrs. per week Facilitated weekly studio appointments Photographed high-quality images for both print and Internet distribution Showed guests great hospitality and outstanding customer service Shot photographs in controlled lab, field and remote environments Edited, toned, captioned and uploaded photographs Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Built long-term customer relationships and advised customers on purchases and promotions. TECHNICAL SKILLS AND ABILITIES Professional telephone etiquette, superior customer service, and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint, Paint, Movie Maker, Windows Media Player, Internet Explorer, and Adobe Professional. Meticulous, detail-oriented, knowledgeable of all office functions, with a background in the healthcare field. Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints. Proficient with various patient tracking and scheduling software References available upon request |
