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PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork HistorySummary of QualificationsExceptional multi-tasking, organizational and communication skillsAdvanced knowledge of Microsoft Office software (Word, Outlook, Excel, Access and PowerPoint), Adobe Acrobat, Epic, Core iPayment, Recondo, Kronos, internet and e-mailProfessional ExperienceBaylor Scott & White Health, Temple, TexasPatient Service Specialist IJune, 2017  April, 2021Provides patient intake and admitting services at the Outpatient LaboratoryFacilitates patient flow by directing patients to correct locations within the Center for Diagnostic Medicine building, arranging patient transportation, answering incoming telephone calls and providing clerical supportInterviews patients to obtain current demographic and insurance informationInputs patient registration information into Epic, verifies medical record identification and bill processing informationProvides accurate patient, medical, financial and procedural information to patientsPrepares required forms and maintains inventory of suppliesEfficiently uses the following programs during the intake process: Epic, Core iPaymentSystems and RecondoC & N Cycle Works, Temple, TexasBookkeeper/Administrator/Co-OwnerNov 11, 2016  October, 2019Set up business accounting system, order and track parts and supplies, balance daily receipts, expenditures, accounts payable and receivables. This was my husbands business. I was helping himuntil I secured employment.Jimmie D Brown, DDS, Temple, TexasReceptionist/AdministratorOct 15, 2014 - Sep 29, 2016Responsible for maintaining patient charts, scheduling, and confirming appointments, verifying and filing insurance, collecting payments, balancing day sheet, tracking production and collections, reconciling bank accounts on a daily basis, accounts payable, and payroll.Robert O Zimmerman, MD, Paris, TexasPatient CoordinatorAug 13, 2012 - Oct 11, 2014Initial phone consultations with prospective new patients. Scheduling new and established patients using Medisoft medical software program. Pre appointment preparation of required patient information and documentation. Ordering blood tests for patients. Maintaining patient records. Traveling to out-of-town clinics as needed. Collecting payments and balancing end of day reports.AFLAC, Columbus, GeorgiaRegion Office Administrator /AgentOct 22, 2005 - Jul 30, 2008Presented supplemental insurance policies to prospective policyholders. Maintained payroll group records for agents. Assisted policyholders with insurance claims. Filed weekly production reports for the region.William A Heath, DDS, El Paso, TexasOffice Manager/Co-OwnerApr 15, 1991 - Oct 15, 2005My primary goal was to keep the producers profitable. Maintained all financial records, accounts payable and receivable, and reconciling bank statements. Responsible for payroll and related record keeping as well as payroll tax and income tax computations and payments. Conducted employment interviews and handled employee conflicts. Scheduled appointments, estimated and filed insurance claims, maintained patient records, and ensured that the practice ran as smoothly as possible on a daily basis. I maintained a collection rate of 99%.Computer SkillsPeripheral Devices (Scanners, Printers, 10-Key, Fax, multi-line phone)Personal Computers, Smart Phones, TabletsSpreadsheet Software (Excel)Utility Software (Virus, Malware)Word Processing Software (Word)Additional Computer Skills (Dentimax, Medisoft)