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Title Supply Chain Customer Service
Target Location US-FL-Winter Springs
Email Available with paid plan
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Candidate's Name , MBAWinter Springs, FL / PHONE NUMBER AVAILABLE / EMAIL AVAILABLEDIRECTORAccomplished professional with over 25 years of broad expertise cultivating key relationships with diverse, cross-functional internal and external clients in high-stress environments. Analytical problem-solver driving innovative solutions for seamless operations. Goal-oriented and customer service minded team leader and adaptable team player with proven success enhancing workflow and improving efficiency. Visionary and strategic thinker demonstrating exceptional interpersonal, organizational, and communication skills. Strong focus on employee management and building relationships with all levels of the organization.EDUCATION2019 REACH!AdventHealth Leadership Development Program, Cohort A 2018-2019WEBSTER UNIVERSITY, Orlando FLMBA concentration in Finance, 2001WEBSTER UNIVERSITY, Orlando FLBA in Business with an emphasis in Health Care Administration, 1997Departmental Honors from School of BusinessComputer Skills: Microsoft Office (Word, Excel, Outlook, PowerPoint); Oracle PeopleSoft; LawsonPROFESSIONAL EXPERIENCEDirector, Supply Chain Operations 2004  PresentDirector, Environmental Services 2011 - 2013AdventHealth WatermanDirect all supply chain activities for a 310-bed medical center. Responsibilities included procurement and management of supplies and capital equipment, inventory control, receiving, storage and distribution, mail, and copy center.Responsible for product availability and utilization, cost control and productivity.Expanded supply chain span of control within the Surgical Services and Cath Lab areas. Recruited teams and developed process and procedure for product replenishment.Led value analysis, assisted with capital budgeting and supplier negotiations.Worked together with Accounts Payable to solve any receiving match exceptions and invoice discrepancies.Pilot hospital for the company wide implementation of Oracle PeopleSoft system.Demonstrated commitment to operational excellence while executing long term strategic plans.Highly motivated to work with organizations that wish to rethink the traditional role of supply chain in healthcare.Responsible for managing and executing capital procurement transactions and service contracts.Participate in annual budgeting process, continuing to work with financial reporting system year-round to assure the department is running at or below budgeted target figures.Direct all environmental services operations.Implementation SpecialistOrlando Regional Medical Center 2002  2004Value analysis and product evaluation for neurology, orthopedic, respiratory departments as well as the MD Anderson Cancer Center. This included identifying potential vendors, developing strategies for product trial and implementation, analyzing results, and provide cost analysis information.Managed sourcing and contracting initiatives for system wide implementation.Responsible to review contract and implementation compliance.Consumer Access  Collection/Legal SupervisorFlorida Hospital (aka AdventHealth Orlando) 2001  2002Led team of collectors responsible for self-pay and bad debt accounts.Assisted with the implementation of a new predictive dialer system to improve efficiency of the call center.Recruited, trained, and supervised a servicing staff of 20 colleagues.Procurement Agent  Supply ChainFlorida Hospital (aka AdventHealth Orlando) 2000  2001Responsible for non-clinical purchases supporting a 7-hospital system.Maintain purchase order accuracy by reviewing quotes.Worked together with Accounts Payable to solve any receiving match exceptions and invoice discrepancies.Consumer Access  Financial CounselorFlorida Hospital (aka AdventHealth Orlando) 1997  2000Increased receivable collections by using a proactive upfront collection process on scheduled procedures and outstanding accounts.Reviewed self-pay patient accounts for possible financial assistance.Worked with clients to aid with possible eligibility for Medicaid, Supplemental Security Income (SSI).Prepared documentation for full or partial charity cases.Prepared appropriate payment plans.COMMUNITY INVOLVEMENTLake Eustis Area Chamber of CommerceBoard of Director  2008  2015; 2018 - PresentChairman of the Board  2013; 2020, 2021

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