| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Cell No. PHONE NUMBER AVAILABLEEmail: Candidate's Name @gmail comOnline Profile: https://LINKEDIN LINK AVAILABLEOBJECTIVE:I am looking for a job opportunity where I can use my IT Service Management experience on enterprise network and cloud management skills acquired in the past to help an organization.SKILLS:Over 10 years of experience in IT Business Management, Jamf Pro for Apple products, Mobile Device Management, Microsoft Intune, Azure AD, Microsoft O365 Services, Ticketing Systems, Project Management, Information Systems, IT Service Management.English, Spanish and PortugueseMicrosoft IntuneIT Service ManagementMicrosoft Entra ID (Azure AD)Mobile Device ManagementIT business integrationMicrosoft O365 ServicesNetwork AdministratorApple BusinessJamf Pro for Apple products such as MacBooks, iPads, and iPhonesEDUCATION & WORK CERTIFICATIONS:Florida Career College / Miami CampusAssociate degree in computer science from 02/2012 to: 02/2013Software Analysis & Diagnostics Certificate.Network Administering Windows and Exchange Servers.Microsoft Office O365, MS Teams, SharePoint, Service-Now.Microsoft IntuneAccess Management SystemMicrosoft Windows Server 2008 2016Jamf Pro for Apple products, Hyper V, VMWare, Oracle Virtual Box environment.MDM (Mobile Device Management)RSA Endpoint Administration and Console. (MFA)Computer Support and Maintenance Certificate.Wireless Implementation and Connectivity.Selected Projects:Jamf Pro: integrating Jamf Pro into the companys IT environment to manage Apple devices effectively.Configuring JAMF Pro policies and profiles.Setting up enrollment workflows for Apple devices.Zero-Touch Apple Device Deployments.Troubleshooting integration issues.Training end-users on JAMF Pro features.Microsoft Intune: Integrating Microsoft Intune into the companys IT infrastructure to manage and secure mobile devices and applications.Configuring Microsoft Intune policies and settings.Setting up device enrollment and management profiles.Integrating with existing Active Directory (AD) or Azure AD environments.Conducting user training and support for Intune features.Hello ID: I played a pivotal role in the successful integration of Hello ID with ADP. My responsibilities included:Configuration and Setup: Configuring Hello ID to synchronize user identities (AD) and access permissions with ADP.Integration Planning: Collaborating with IT and HR teams to plan the integration process and ensure alignment with company policies and security standards.Testing and Deployment: Conducting thorough testing to verify the functionality and security of the integrated solution before deployment.Training and Support: Providing training to end-users and HR support staff on using Hello ID for secure access to ADP and other company applications.WORK EXPERIENCE:Renuity Home. LLC / Coral Gables, FL SYSADMIN - Systems Administrator. 05/31/2022 To PresentReport directly to the CIO and Division Managers.White glove Support for CEO, CIO, CFO, COO, and executive offices.Works closely with Network Security and Infrastructure Team and other members of Technology to ensure secure and efficient delivery of IT MDM services to the whole organization.Oversee daily operations and manage tasks assigned in ASANA for ongoing Microsoft services, AWS, and provide support with Jamf Pro for Apple products such as MacBooks, iPads, and iPhones from each division to assess needs and define technology to support their team needs.Keep abreast of latest trends and best practices in Jamf Pro, Microsoft Intune, Microsoft O365 Services, MS Teams, SharePoint Admin Center, Microsoft Entra ID (Azure AD), Exchange, Hyper-V solutions, and CRM technology landscape and propose potential solutions to enhance efficiency and security of operations.Responsible for supplying daily support to the IT business integration and management of the business productivity, collaboration, and desktop systems.Keep project management tool up to date with task status for companywide communication.Supply support in person, over the phone, or via remote access.Diagnose issues with computer software, peripherals, virtual and hardware.Talk to clients through basic problem-solving processes.Supply end user training, as needed.Communicate planned outages to all affected users and to upper management.Work with vendors to open and escalate support tickets when necessary.Install and upgrade hardware and software systems.Follow up with clients and complete support tickets.WORK EXPERIENCE:Banyan Health System / Miami, Fl - Technology Specialist II 11/16/2020 To 05/27/2022Work with the companys strategic partners to ensure the companys systems are supported and governed following Banyans internal controls and risk management policies.Responsible for recommending workflow improvements, SharePoint and SQL system enhancements and any other GP server technology solutions that will create value for Banyan.Responsible for all aspects of IT enterprise integration with Jamf Pro for Apple products such as MacBooks, iPads, and iPhones, Microsoft Office 365 Services, SharePoint Admin Canter, Microsoft Intune, Microsoft Entra ID (Azure AD)MS Teams video calls, broadcast meetings with Zoom, WebEx (by Cisco) and MS Teams for internal or external users using the Logitech Rally Video conferencing system, Ticketing- system (ConnectWise and Jira) including networks, physical security systems, corporate email, active directory, change control management, project management, development of internal control policies and procedures sufficient to meet the minimum auditing standards as developed by NIST, ISACA, HIPPA. Responsible for and serves as a partner in Banyans daily risk management efforts.GE-Corporate/ Coral Gables, FL SR. IT Support Service Expert for US-LATAM 12/18/2017 To 10/30/2020Supplying professional Engineer level II Support to USA and LATAM RegionsTraining and support users with diverse types of products, software, and security applications available on ServiceNow (SNOW)Mobility Device Management (MDM) best practices, Jamf and Apple Business SolutionsMicrosoft Teams Call Analytics, Microsoft O365 Enterprise Services, SharePoint, Zoom Cisco WebEx, GoToMeeting web conference, Skype, video calls, broadcast meetings with Export Control and Non-Export Control government users regulation within the US and overseas.Troubleshooting routing and connectivity issues with VPN (Cisco, Juniper, F5-BIG IP Client)RSA Administration Console. (Hard Token), Reset, enable, disable, uninstall, PIN change, resync hard token or soft token.McAfee EPolicy Orchestrator Administrator Console (BitLocker, Endpoint Security)Active Directory Admin Console, Identity Management Console IDM.Create and follow-up technical support tickets from US and LATAM (English and Spanish) using Bold360 web chat or ServiceNow (SNOW) via phone call, collecting logs and screenshot from troubleshooting issue, accessing user's devices remotely via LogMeIn Technical Rescue Console.Supplying logical and technical training to new GE hires according to GE technical support standards and cybersecurity policies.FORTINET / Sunrise - TAC Support Engineer for US & LATAM 11/2015 12/2017Work and resolve Customer Service technical related queries through phone, chat and the web creating technical level one or two support tickets following Fortinet SLA policy.Basic troubleshooting on the full range of Fortinet Hardware or Virtual productsLog collection, analysis and change recommendations of network or hardware configuration information, authentication, authorization.Collection and initial analysis of packet trace information.Recommend corrective actions based on data and technical network analysis.Supply customer service satisfaction and technical education were needed due to gaps in networking, technical product knowledge.Consultation of technical/engineering information, bulletins and release notes for known problems.Develop good and respected relationships with internal and external customers by supplying correct, courteous, and efficient customer service & technical support.Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity, and quality that are above the average in the industry.CENTURION AIR CARGO / Miami - IT Support Specialist II 10/2010- 11/2015IT Support Level I, II (Assistant Network Administrator)Configuring and troubleshooting network and Avaya Phone System (PBX)Customer Service, answering phone calls, emails, technical support tickets, end users.Technical hardware and installation request.Quantum Enterprise for Aviation MRO and Logistics Software.Video Conference support for VIP customers and remote officeWhite glove Support for CEO, CIO, CFO, COO, and executive officeThe use of remote tools to control and troubleshoot users devices like TeamViewer and Join. Me, My PC, LogMeIn, RealVNC, etc.Document, track, and watch problems to ensure a prompt resolution.Configuring, Break/Fix, troubleshooting laptops, and desktopsMicrosoft O365 ServicesJamf Pro and Mobile Device ManagementActive Directory Admin and Remote AccessManaging a proactive network and Cybersecurity.Enforcing customers security policies.References available on request. |
