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Title Customer Service Account Representative
Target Location US-OH-Toledo
Email Available with paid plan
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EMAIL AVAILABLEPROFILEExperienced Recruiter with Customer Service and HR responsibilities- Ability to develop and maintain client relationships through communication and successful placement of candidates. Respectful and tactful with professionals and non-professionals at all levels. Accustomed to handling confidential and sensitive information.Versatile and flexible-Ability to wear multiple hats and switch between roles easily and often. Excellent with multi-tasking and ensuring tight deadlines are met.PROFESSIONAL EXPEREINCECustomer Account Representative IIIAct as primary point of contact for overseas customers wanting to purchase items from Libbey USEnter purchase orders and provide confirmation of items ordered and current pricingWork with US freight forwarders to arrange transportation of freight overseasWork closely with warehouse personnel to ensure accurate shipping of customer purchase ordersUse of customer routing portals to accurately route purchase ordersRecruiterRecruited and hired all temporary employees, pre-qualified, screened and evaluated potential employees based on the needs of the individual clientsWorked directly with hiring managers to establish hiring criteria for each clientProcessed weekly payroll utilizing web-based time keeping systemsAssisted in quoting to keep our margins in line with corporate policyManaged Workers Compensation and UnemploymentVerified past employment and background checks on potential employees based on individual client needsHelped manage accounts receivables and made necessary collection callsAssisted General Manager with recruiting for Career Positions in Sales and Restaurant ManagementOn Site SupervisorProvided on site management for warehouse and general labor employees for 2 key National AccountsRecruited and hired all temporary and temp-to-hire staff, pre-qualified, screened and evaluated potential employees based on the needs of the clientPerformed site specific orientations and conducted facility toursMet daily with supervisors to evaluate the performance of employeesCoached and counseled employees as necessaryPrepared daily, weekly, monthly and quarterly reports measuring attendance, on-time arrivals and turnoverMet or exceeded KPI goals set each quarterPrepped candidates for interviews with potential employersWORK EXPERIENCELibbey Glass, Inc.Temp Assoc., Office Team, July 2015-April 2016Customer Relations Representative III, April 2016-presntNesco Resource, Maumee, OHStaffing Specialist, March 2012- April 2014Staffmark, Toledo, OHOn Site Supervisor, January 2008-February 2012Snelling Staffing LLC, Sylvania, OHNadolny & Associates, dba Snelling Personnel, Toledo, OHStaffing Manager, April 2004- December 2007 and March 2000- April 2004EDUCATIONUniversity of Toledo, Toledo, OHCompleted courses towards bachelors degree in marketing

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