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Click here or scroll down to respond to this candidateCandidate's Name
Retail Services ManagerStreet Address Surrey Hill CourtIndianapolis, IN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCERetail Services Manager,Touchpoint Support Services September 2023 - PresentProactively addressed customer inquiries and resolved issues promptly, maintaining a high standard of service and enhancing customer satisfaction and loyalty.Monitored and managed budgets, track sales data, and prepare financial reports to ensure profitability.Streamlined store operations to improve efficiency and reduce costs while maintaining high service standards.Ensured adherence to company policies, procedures, and regulatory requirements.Developed and implemented in-store promotions and marketing strategies to attract and retain customers.Provided ongoing training and development opportunities for staff to improve their skills and performance.Fostered a positive shopping experience by engaging with customers and gathering feedback to enhance service.Handled customer complaints and employee conflicts professionally and effectively.Analyzed sales data and prepared reports to track performance and identify areas for improvement.Ensured the store is clean, organized, and well-maintained to provide a pleasant shopping environment.Implemented and enforced loss prevention procedures to minimize theft and damage.Food Service Director,Morrison HealthcareSeptember 2015 - August 2023Managed daily operations of a 60-bed ITAC hospital, ensuring the fulfillment of all dietary needs for patients and guests.Meticulously coordinated with chefs for meal planning and delivery to meet diverse dietary requirements and preferences.Adhered to stringent safety and hygiene standards, implementing comprehensive SKILLSInventory ManagementFood SafetyPoint of Sale (POS) SystemsStaff SchedulingCustomer Relationship ManagementTraining and Development ProgramsSupplier ManagementRecord KeepingAudit and Inspectionstaff training programs to prevent cross-contamination and ensure the delivery of high-quality food and service.Conducted regular audits and inspections to maintain compliance with industry regulations and hospital policies.Coordinated and supervised all catering operations, from initial request through to the successful execution and completion of each event. Analyzed customer purchasing trends to inform inventory management and ordering processes.Utilized data-driven insights to optimize stock levels and align orders with observed buying patterns, thereby reducing waste and ensuring the availability of essential items.Developed and executed a detailed budget plan, working closely with vendors to negotiate pricing and maintain product quality.Monitored financial performance and made adjustments as necessary to stay within budgetary constraints.Oversaw payroll and personnel processes, including managing staff schedules, processing payroll, and addressing HR-related issues. Ensured accurate and timely compensation for all staff members while maintaining compliance with labor regulations.Food Service Director,Touchpoint Support ServicesJanuary 2011 - August 2015Conducted the operations of the Food Service Department for a 90-bed acute care specialty hospital specializing in cardiac care, managing an annual volume of $1.6 million.Oversaw the operations of off-site dining solutions, achieving an annual managed volume of $500,000 while ensuring high standards of food quality and service.Developed talent by managing a diverse team of 36 full-time associates, fostering a collaborative work environment that promoted excellence in service delivery. Achieved and maintained a remarkable annual associate engagement score of 95%, reflecting a strong focus on staff satisfaction, retention, and professional growth.Consistently upheld operational excellence by maintaining a Green status in the Operational Excellence (Opex) Store program and ensuring patient satisfaction scores met established performance standards.Led efforts to exceed all required safety regulations, successfully passing all Joint Commission (TJC) surveys to ensure compliance and the highest standards of care.Managed comprehensive budgetary requirements, consistently exceeding annual financial expectations through strategic cost control and resource allocation. Cultivated and maintained long-lasting, positive working relationships with customers and clients, enhancing service satisfaction and fostering loyalty. AchievementsServsafe Certification2021Certified Dietary Manager (CDM)2011Certified Food Protection Professional (CFPP)2011Bachelors of Science,Purdue University Organization Management |
