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Click here or scroll down to respond to this candidateAREA OF EXPERTISECORE STRENGTHSHIGHLIGHTSSOFTWARE/TECHNICALEMPLOYMENTCandidate's Name
4291 Kendrick Circle, Loganville, Georgia 30052PHONE NUMBER AVAILABLE EMAIL AVAILABLEDynamic and adaptable professional with a diverse background spanning healthcare, transportation, government, and corrections sectors. With extensive experience in management, customer service, and administrative support roles, with a proven track record of delivering exceptional results while prioritizing customer satisfaction and operational efficiency. Adept at problem-solving, team leadership, and adapting to evolving challenges, with a commitment to exceeding expectations and driving success in any environment.Logistics Coordination Resource Management Risk Assessment and Mitigation Scheduling and Coordination Public Relations Community Engagement Crisis Management Emergency Response Planning Documentation and Reporting Training and Capacity Building Customer Service Administrative Support Policy Development Safety and Security Procedures Incident Management Effective Time Management Conflict Resolution Attention to Detail Resourcefulness Customer Service Focus Resilience Team Building People Management Excellent Trainer Initiative Advanced Problem-Solving Adaptability Organizational Tact Verbal and Written Communication Leadership Consistently led and motivated teams toward meeting organization objectives. Observation -Enhanced situational awareness through various monitoring and assessing of individuals behavior and conduct. Communication - Successfully communicate clearly and concisely to facilitate effective coordination and dissemination of critical information. Diplomacy - Tactfulness and sensitivity in dealing with difficult situations or individuals. Microsoft Suite Google Suite DAAPS Cerner Phressia Revenue Cycle WebTa Kiteworks E-Verify PeopleSoft CCH Odyssey Omnitracs Alert Media VMware E-Filing Systems of GA Powerchart Skype Remote Collaboration Tools Northside Hospital, Lawrenceville, GANon-Clinical Support Staff-Front Office 40+ (hpw) January 2023 - Present Handle administrative tasks such as upholding customer service, scheduling appointments, maintaining records, and managing paperwork. Utilize language translation tools to ensure effective communication with individuals who do not speak the primary language. Assess complex client situations, identifying potential risks or challenges, and determining the best course of action to address them. Aid and support clients or individuals affected by extenuating circumstance by connecting clients with financial, transportation, or home care needs. Verify insurance eligibility and obtain the necessary approvals. Ruan Transportation, Lawrenceville, GADispatch Coordinator/Administrative Coordinator 40+ (hpw) March 2021 -July 2023 Coordinated the logistics of transportation operations, including scheduling drivers, managing routes, and ensuring timely deliveries. Documented transportation schedules, delivery logs, and incident reports. Communicated with drivers, customers, and internal staff to coordinate transportation activities effectively. Developed emergency response plans for handling accidents, breakdowns, severe weather events, or other emergencies on the road to mitigate risks. Streamlined paperwork processing and data management to enhance operational efficiency. Elijah Healthcare Solutions, Loganville, GAPersonal Care Assistant 40+ (hpw) December 2022 - August 2023 Communicated with healthcare professionals, family members, and other caregivers to provide and coordinate an effective care plan. Documented client care plan, medication administration, and changes in health status. Assessed risks and implemented measures to ensure the safety and well-being of the client, such as fall prevention strategies and infection control protocols. Followed proper food safety protocols to better clients nutritional needs and logistics of meal distribution 3 times a day. Managed and monitored medication schedule and understood medical needs. Provided emotional support and assistance to client during times of crisis or emergencies. US Census Bureau, Atlanta, GAAdministrative Specialist 60+ (hpw) March 2020 - September 2020 Coordinated logistical operations via scheduling field staff, managing inventory, and coordinating training sessions. Provided advice to numerous stakeholders regarding administrative functions for HR, Payroll, and Timekeeping. Documented census-related activities, compiled statistical reports, and ensured data quality and integrity. Engaged with communities to promote census participation, address concerns, and ensure accurate representation. Conducted training and team building sessions for field staff on required protocols. Department of Community Supervision, Atlanta, GAFloor Manager/Admin Support II/Team Lead 50+ (hpw) September 2012 - March 2020 Supervised and led teams of staff members, providing guidance, support, and direction to ensure smooth operations. Oversaw the allocation and utilization of resources within the department for staffing, budget, and equipment. Maintained files or records containing confidential personnel information such as labor relations records, personnel actions, and/or grievance actions. Documented departmental operations, staffing levels, and performance metrics. Provided reports to senior management on said data. Conducted training sessions for staff on departmental procedures, policies, and best practices. Department of Corrections, Atlanta, GASergeant/Correctional Officer II 70+ (hpw) June 2006 - August 2012 Oversaw logistical operations within the correctional facilities by managing inventory, coordinating staffing assignments, and ensuring the availability of essential resources. Communicated with staff, supervisors, and external agencies to convey information, provide updates, and coordinate activities. Developed protocols and procedures for handling situations relevant to the correctional facilities. Trained to manage crisis situations within the correctional facilities, such as inmate disturbances, medical emergencies, or facility lockdowns. Conducted training sessions for staff on emergency procedures, crisis intervention techniques, and safety protocols for continuous improvement and employee development. Maintained files or records containing confidential personnel information. Streamlined paperwork processing and data management.Department of Corrections, Atlanta, GASecretary II 40+ (hpw) February 2000 - May 2006Provided general administrative support, comprising managing correspondence, scheduling appointments, maintaining records, and organizing documents. Maintained accurate records and prepared reports related to their administrative activities. Scheduled and coordinated meetings, collaborating with management to address administrative issues. Department of Corrections, Davisboro, GACorrectional Officer I 50+ (hpw) March 1998 - January 2000 Supervised inmates and enforced facility rules to maintain safety within the correctional facilities. Coordinated the movement of inmates and relevant equipment, requiring knowledge of transportation protocols and coordination with external facilities and agencies. Documented inmate activities, identification, charges, incidents, and security checks. Inspected facilities to ensure security and prevent escapes or incidents. ACADEMIC HISTORYGwinnett College, Lilburn, GA Associate Degree December 2014 Major: Medical AssistingCERTIFICATIONSGeorgia Notary Certification |
