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Click here or scroll down to respond to this candidateCandidate's Name
Address: Charlotte NCPhone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEObjectivesObtain a position as a team-player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.Skills Summary} Patience} Attentiveness} Clear Communication Skills} Knowledge of the Product} Ability to Use "Positive Language} Acting Skills} Time Management SkillsEducation: Degree / Date of Graduation} High School Diploma 2012} Perfect attendance awards} Honor Roll inclusion for high grades} Awards won for specific activities or subjects.ExperienceAdecco (12/2023-current)191 Central Carolina PKWY Fort Mill, SC 29715Wage: $17.50Unloading inbound and loading outboundScanning store orders into systemSorting and down stacking boxes to the correct stores locationsLifting 10lbs-50lbsMaintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.Maintains quality service by following organization standards.Contributes to team effort by accomplishing related results as needed.Everise (07/2021-02/2022)301 McCullough Drive Suite 105 28262 NCWage: $14.00Professionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services Ability to utilize and navigate multiple systems simultaneously.Be dependable and meet all attendance requirements.Resolve customer issues via one call resolution guidelines and/or escalated process.Meet or exceed company and client performance metrics.Maintain a balance between company policy and client benefit in decision making.Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.Responsible for call disposition or compiling and documenting customer information as required
Ability to accept and embrace changes within the current business environment.Amazon Fulfillment Center (09/2019-07/2020)8000 Tuckaseegee Rd Charlotte NC 28214Wage: $15.00Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.Completes deliveries by driving trucks or vans to and from vendors.Maintains truck or van by completing preventive maintenance requirements, arranging for repairs.Maintains inventory controls by collecting stock location orders and printing requests.Maintains quality service by following organization standards.Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulationsCompletes reports by entering required information.Maintains technical knowledge by attending educational workshops, reviewing publications.Contributes to team effort by accomplishing related results as needed.Conduent(02/2019-05/2019) Charlotte NC, 28273Wage : $13.00Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.Using a computerized system, responds to customer inquiries in a call center environment.To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities. Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures a high level of customer satisfaction is obtained with each interaction. Role is responsible for the assigned population of customers within a specified region of support.Walmart (10/2016-10/2017) (11/2018-12/2018)11530 n. tryon st charlotte NcWage: $11.50*Making sure that items that have been sold out are immediately restocked and placed on shelves.*Duties also include keeping proper records of movement of merchandise.*Unloading merchandise from merchants receiving trucks into the store bin and from the store bin into the store when the items are being restocked.*Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.*Returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained*Deli associates are responsible for preparing, slicing, wrapping, weighing, pricing, and merchandising the departments deli products. Deli products include deli meats, cheeses, salads, sandwiches, and hot case items. They inform customers about our deli products and services and help increase sales by handing out food samples and by recommending additional items to customers. *Train new associate and all departmentsIqor (10/2015-06/2016)11430 Carowinds blvd Charlotte, NC 28217-4525Wage: $10.00*Resolve customer complaints via phone, email, mail, or social media.*Use telephones to reach out to customers and verify account information.*Greet customers warmly and ascertain problems or reason for calling.*Cancel or upgrade accounts.*Assist with placement of orders, refunds, or exchanges.Atlas Medical & Supply (06/2014-02/2016)2315 Central Ave Charlotte, NC 28205Wage: $7.25*Home management tasks including housekeeping, laundry, shopping and errands*Assist with bathing, dressing and grooming*Assist with toileting, including use of bedpan, commode or toiletCarowinds (03/2014 06/2015)14523 Carowinds Blvd, Charlotte, NC 28273Wage: $7.40*Listen and respond to customer complaints (acknowledge, apologize, act)* Always maintain proper suites policies/procedures and dress code*Handle cash, be familiar with credit/debit card procedures, and be responsible for large sums of money at times*Be courteous, pleasant, and well-groomed always |
