| Candidate Information | | Title | Customer Service Store Manager | | Target Location | US-FL-Miami |
| | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateEnjoy coaching, mentoring and growing beside with my team for success ofthe store. I was trained with ability to lead by example, enjoining, engaging and greeting customers, been sure my store fulfill customer needs by providing exceptional and beyond customer experiences and significantly improve customer service ratings prioritizing and planning them to ensure to drive results and meet store goals.My goal is over succeed Store expectation as I will be able learn new store culture enforce and to passed to my team.Lead, train, coach and to develop progress to store successI started my professional career as a retail management almost 30 years back" as a results-driven store Manager. Also, I was in the rental car business in my previous company as a manager and performed my duties with pure hard work and dedication.Key points that you may find relevant to this opportunity include: more than 25 years of experience as a results-driven store manager with a consistent track record of achieving monthly sales targets and profitability goalsApplication of excellent leadership skills by building trust to effectively develop strong teamI always keep my team happy by recognition of their work and efficiency happy team happy customers and happy customers always buy more and come back with their friendsAlways set clear store goals and task between team leaders and associates About my selfI cant predict sales for tomorrow but i can create it beside with my team I am very optimistic and energetic commitment to maintaining high standards and always overseeing store excellent visual presentation at all times Rigorous execution of all company policies and procedures including health And safety, quality standards and best practices broad financial and computer skills include forecasting, budgeting, expenditure control and inventory managementcoordination and completion of tasks resulting in improved productivity Application of solid data analysis skills to develop store-specific strategies and proactively address store needs resulting in continuous improvement in overall store operationsI have skills of authenticity, trust and integrity roll as a brand ambassador i always do what i say i will do, how i say i will do, when i say i will do in other words i always deliver on my promisesMy principles allow me to create very best day environment of work with dignity, equally, care and respect for all team members and customers I am very focus in tomorrows goals by improving todays, i never run out energy, I teach and coach my team every day, I preach what i practice SkillsBudgetingAccounting and FinanceMarketingRetail ManagementLeadershipAbility to Motivate OthersDelegationCustomer FocusQuick LearnerMulti-Task SkillsTeam PlayerCustomer FocusPricingStaffingVendor RelationshipsMarket KnowledgeResults DrivenStrategic PlanningManagement ProficiencyClient RelationshipsSales ExperienceOrganizationVerbal and Written CommunicationAdaptabilityVisual MerchandisingGood at visual merchandising followingschematics and planograms.Team Building and Training.Making the first sale Of the DayLeadingTeachingTrainingCoachingAssistant Manager County Seat Clothing - Aventura, FL 02/1993 - 04/1997Delegated daily tasks to team members to optimize group productivity. Mentored team members how to enhance skills and achieve daily targets, on and motivational leadership.Directed and led employees, supervising activities to drive productivity, sales and efficiency.Collaborated with store manager to develop strategies for achieving sales and profit goals.Provide team with the SPG (Sales Proyection Goals) daily. Enforced company policies and procedures to strengthen operational standards across departments.Organized schedules, workflows and shift coverage to meet expected business demands.Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.Completed inventory audits to identify losses and project demand. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand. Provide customer support COUNT< SEAT STO5ESResponsible for implementing workflow procedures based on direction My duties include supervising employees during day-to-day tasks in escalated situations and managing the overall workflow of a workplace. from the companys Store Manager.Assistant Manager Foot Locker t Aventura Mall, FL 04/1997 02/1998FOOT LOCKE5 anG ATHLETIC XP5ESSAthletic Xpress International MallFill in for Store Manager when it needs, Budgeting, Scheduling, Coaching and SallingDemonstrated leadership ability experience in a customer service-facing sales settingsConfident and comfortable engaging customers to deliver an elevated experience Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic productsResourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment Initiates completion of tasks or activities without necessary supervision Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysisHigh level of ethics, values, integrity, and trust Flexibility availability including nights, weekends, and holidays Coaching, and motivating your team to drive sales that deliver exceptional customer serviceEnsuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service. Delivering sales, customer experience, merchandising, visual, and operational expectations.Act as a partner between customers, sales associates and store leadership. Ability to learn and share expertise of products and trends to fit customers needs. Maintains an awareness of all product knowledge, and current or upcoming product trendsContributes to a positive and inclusive work environment employee management, customer relations, stock, visual merchandising, asset protection and training.Additionally in the absence of the store manager I assumed all managerial Assists the store manager in all aspects of store operation including selling, duties like Budgeting, Scheduling, Hiring,Training, Coaching and Selling Coach sales team about daily goals (UPT),(IPC),(KPI),(ATV) Assistant Manager Rave stores Aventura Mall and Westland Mall 02/1998 09/2001loss.Encouraged professional growth and talent development in associates to increase performanceProcessed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.Managed inventory tracking and physical inventory counts to minimize Take initiative leadership and support all store operations, Responsible for associates meet their mark sales goals and items per customer Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or Professionalism Excellent verbal communication, and the ability to convey important information clearly and effectively in a mener wayStrong leadership and initiativeExcellent delegator and mediatorPeople person, able to provide excellent customer service Quick decision-making and problem-solving abilities Excellent time managementRA9E STORESResponsible, goal oriented and organizedStrong attention to detail and able to multitaskConfident, proactive and willing to take on workplace challenges Great listening skills and able to take direction from individuals in higher level positionsLikable by most and able to motivate others in some cases persuade then sometimes adapting leadership style according to situation Store Co-Manager Gymboree - Aventura,FL 08/2008 - 11/2010 Mentor team members on how to improve their UPT (Units Per Customer) and making a good judgment and make strong independent decisions Perform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with Store Manager and participates in Human Resources investigations. Collaborated with staff to maximize customer satisfaction, streamline, Build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance procedures and improve bottom-line profitability.Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.*<MBO5EEFill in for Store Manager (SM) in times of absence. Make executive decisions, hold meetings and provide accountability. Conduct employee performance reviews.Develop good customer relationships.Participate in recruitment and dismissal processes. Smooth out problems within the workplace.Address employee and customer concerns.Develop strategies for better workplace efficiency and goal achievement. Schedule and coordinate meetings talk team members about how improving their sales goals, customer service and loss prevention Boost sales and goal projections by maximum %, by cultivating customer rapport and delivering superior customer service.Support role to the Store Manager for the overall development and success of the business for the store or a major product or operational category within the storeManage activities and the achievement of Goal Sales Projections and units per customer goalsManage and approve merchandise, mark downs and discount processing and proceduresManaged inventory tracking and physical inventory counts to minimize loss.Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.UNBAN PLANETOptimize the consumer experience by leading in-store omni channel initiatives Coach, motivate and inspire the store team to deliver a premium consumer experiencePerform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong teamManage loss prevention as well as health and safety guidelines responsible for exceeding our customers evolving expectations by providing best in class customer service and a pleasant and fulfilling shopping experience. execute store plans and prioritiesTroubleshoot and resolve routine operational issues independently and collaborates with store manger on more complex issuesForecast, budget, and plan for area of responsibility to ensure the store meets business goals Manage and approve merchandise processing and procedures Store Co-Manager Urban Planet - Miami,FL 03/2010 - 07/2012 ONE PRICE CLOT+INGStore Manager One Price Clothing Store t Kendall Dr,FL 09/2012 -- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.- Strong attention to detail and able to multitask- Confident, proactive and willing to take on workplace challenges- Managed inventory tracking and physical inventory counts to minimize loss.- Balanced sales, reconciled cash and made bank deposits- Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Oversaw inventory management through cycle counts, audits and shrinkage control.- Resolved customer problems by investigating issues, answering questions and building rapport.- Prioritized sanitation, safety and health standards in work areas to meet requirements.- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality- Empathetic and understanding with strong active listening skills that allow me to form connections with the people I manage and with company leadership. I always remain calm under pressure and excel at diffusing conflicts, either between employees or customers.12/2013- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles- Seek ways to better promote the store, the product line and service- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain stock full- maximum efficiency in meeting sales goals.- Implement cross-training of employees and Assistant Managers to within the store.- maintain productivity at all times.- freight management, process shipments,- Planograms and visual merchandising- staffing, inventory control, and compliance with company standards.- Retains accountability for all aspects- Ensure the store remains clean and presentable at all times.- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service- Develop strategies to meet sales targets and plan promotions to attract businessStore Manager PABANTIQUESCO 2013 - 2015 Salem, MA - 01970 Responsable Trustworthy and Reliable Store Manager with driven approach to continuous positive behavior to costumersEvaluate team members and mentor them to improve their retail skills, addressing issues with staff and planning professional development opportunities interact with customers who have an issue or need high-level support with a PABANTIQUESCOpurchase or return.work with planograms and visual merchandising, freight management, process shipments, online orders, pick up, deliver and transfers Communicate merchandising and sales goals to staff and report back to the Company Manager with suggestions and alterationsknowledge all the merchandise are neatly place by type, size and a good standing condition to cover costumer expectations. improvement and support leadership with knowledgeable, efficient assistance while supervising sales floorProactive in-store planning skills, Self-motivated leadership, Interpersonal communication skills, Strong sales abilities, Customer service skills, Organization skills, Ability to operate basic business Resolve customer complaints and ensure customer satisfaction and positive brand awarenessProcessed daily mark downs, MDOS (merchandise damage on store) paperwork, balanced register drawers, staffing schedules and prepared Bank Deposits, closed payroll Make inventory minimize losses etc Hire and train new staff, educating them regarding company expectations and brand ambassadorshipCreate staff schedules and address time-off requests Manage over 20 people in this roleAvis & BudgetRenta CarReceived national company recognition for sales goals, profitability, and customer satisfaction.Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance.Trained, motivated, and set sales goals to increase revenue of prior years' performance.Processed weekly and monthly profit and expense reports pertaining to the branch to reach sales goals.Trained and mentored sales team to exceed monthly sales goals and customer service score goals.Verified that all customer complaints were handled promptly and appropriately Maximized rental income while minimizing expenses through effective planning and control.Input customer complaints and resolutions into computer. Handled all customer complaints to satisfactory resolution. Handled customer complaints or concerns, counseled clients on terms and conditions of rental, processed payments and refunds. Diagnose the customer complaints and instruction to the work shop and estimate given to the customer.Worked closely with Service Department to schedule preventative maintenance and repairs.Supervised Service Department, coordinating service repairs and loaner equipment. Supervised and scheduled Service Department appointments. Coordinated between the six lower locations and our main location service department for all vehicle Planned and Preventative maintenance and/or damage. Liaised between rental and service departments to ensure alignment with cross-team goals and objectives.Performed customer service by booking rental reservations and issuing paperwork & distributing keys upon their arrival. Demonstrate excellent customer service and good communication skills as well as the understanding of vehicle types..17050 NW 57 AV, Hialeah FL-330150PHONE NUMBER AVAILABLEJUNE-2019DECEMBER-2021Sales and Team LeaderCultivate strong company culture to promote employee development and above average customer service scores.Conducted regular meetings with all personnel, resolved all customer service issues.Worked as a foreman to assistants performing customer service. Tasked with analyzing current monthly business and financial statements and formulate strategies for improvement.Controlled financial statements by minimizing cost levels to maximize net profits. Manage financial statements to increase profitability of both rental branches. Prepared monthly dealership forecast, tracked progress and reviewed monthly financial statements for gross increase and expense reduction opportunities. Analyzed and evaluated monthly and quarterly financial statementsDirect billed the Rental Invoices to Insurance Companies and then make follow up calls regarding payments due from them.Filled out damage reports & handled with insurance companies. Deal with the insurance companies for payments.Coordinated rental authorization, when necessary, between customers' insurance companies and auto repair/body shops-Member, Small Business Association (2016 2020)-Interviewed over 20 people and successfully staffed 8 sale associates and 2 Assistant Manager in 3 new stores locations-Developed and implemented new loss prevention methods which resulted in a 55 % reduction in shrinkage rates-Awarded Top Sales Manager of the Year in 1994.Promoted to Store Assistant Manager after 3 months of join the company Recognized as Employee of the YEAR [1995] for outstanding performance and team contributions.-Pass 4 of 4 mystery shopper reports-Exceeded sales goals by an average of 65% in 1997 AccomplishmentsConsistently met and exceeded monthly sales goals by up to 43% for two consecutive years. Exceeded annual sales goals for 2015 by $43,000. and 2020 by $67,000.Hired and trained 10 retail sales associates. Increased employee retention to 98% by implementing an Employee of the Month program and an employee Coaching development system |
