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Andrea Stowe Apartment Leasing AgentExperienceApartment Leasing Agent BottleBrush Apartments L.L.C., Palm Bay, Florida FEB '08 - AUG '17SkillsAttention to detail Marketing strategies Organizational skills Problem-solving abilities Adaptability Property management knowledge Prospecting clients Conflict resolution Active listeningPHONE NUMBER AVAILABLE EMAIL AVAILABLE Palm Bay, Florida 32908 Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to your organization. Excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company.Frequently praised for communication by my peers, I can be relied upon to help your team achieve its goals. Ensured compliance with state laws regarding fair housing regulations. Evaluated tenant eligibility in alignment with income restrictions and government regulations. Negotiated and finalized lease terms and agreements. Planned and scheduled general maintenance, major repairs, and remodeling projects for properties. Kept updated records of property vacancies and lease renewals to proactively fill open units. Directed collection of monthly rental fees and monitored past due accounts. Investigated and resolved tenant complaints, following management rules, and regulations. Inspected grounds, facilities, and equipment routinely to determine necessity of repairs and maintenance. Met with prospective tenants to show properties and explain terms of occupancy. Monitored tenant compliance with lease terms and resolved disputes. Conducted follow-ups with tenants to share updates or collect feedback, boosting customer satisfaction. Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies. Met with current tenants to review and renew leases. Verified paperwork was completed accurately and in a timely manner. Performed regular inspections of vacant units in order to identify any maintenance needs before showing them to potential renters.Trained new employees on proper leasing protocols and procedures. Collaborated effectively with coworkers in order to provide outstanding customer service at all times. Managed delinquent accounts, interest rate setting and check scanning to support accounting tasks. Marketed vacancies through social media and partnerships with local leasing agents. Verified continuous compliance with state and federal regulations and retained related documentation. Interpersonal skills Computer proficiency Market research Effective communication Empathy and understanding Fair housing regulations Strong negotiation Lease administration Lease Renewals Background Check Process Fair housing policies Property Maintenance Property tours and inspections Leasing and sales Staff Management Property Marketing Violation Resolution Client Relations Tenant relations ReferencesReferences available upon request