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Customer Relations Quality Assurance Res...
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Title Customer Relations Quality Assurance
Target Location US-FL-Orlando
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Candidate's Name
Orlando, FL Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDriven Trade Show Specialist with a proven track record at Absolute Exhibits, enhancing customer satisfactionand team productivity through expert problem-solving and analytical thinking. Skilled in customer relations andproject planning, consistently delivering superior services and driving product improvements. Achieved projectgoals within budget, showcasing a strong blend of hard and soft skills.SKILLS+ Customer Relations + Analytical Thinking+ Expert Problem Solving + Project Planning+ Documentation Management * Quantitative skills* Quality Assurance + Improvement plan knowledge* Quality Assessment + Project restructuringWORK HISTORYWAREHOUSE MANAGER 09/2021 to 02/2024Wise Owl - Orlando, FL* Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swiftresolution.* Cleaned and maintained warehouse in compliance with OSHA safety standards.+ Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and companypolicies.+ Evaluated incoming shipments for quality issues and processed unacceptable materials for return.* Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs,renovations, and replacements.+ Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing ordelivery.+ Increased warehouse efficiency by implementing new inventory management systems and procedures.TRADE SHOW SPECIALIST 03/2015 to 06/2021Absolute Exhibits - Orlando Florida+ Followed all company policies and procedures to deliver quality work.+ Developed strong client relationships through consistent communication and attentive service.+ Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.+ Interpreted clients' needs and introduced services to fit specific requirements.+ Listened and responded to customer requests and forwarded necessary information to superiors.+ Enhanced team productivity by streamlining processes and implementing time-saving strategies.* Collaborated with cross-functional teams to achieve project goals on time and within budget.+ Assisted with staff training to enforce quality, safety and sanitation guidelines.* Optimized customer experience by delivering superior services and effectively troubleshooting issues.+ Evaluated customer needs and feedback to drive product and service improvements.EDUCATIONSan Antonio Nueva Ecija - PhilippineHigh School, 03/2007

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