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Click here or scroll down to respond to this candidateCandidate's Name
Street Address RiverhavenRadford VA, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEKnowledgeable and dedicated customer service professional with extensive experience in leadership roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Proven track record of the following:Development and implementation of practical continuous improvement processesEffective management of employee performance including appraisals, support, training and accountabilityPlanned and managed resources to consistently exceed goalsResolution of escalated customer concerns by using excellent customer care skillsExceeding expectations in all metrics consistentlyAlways maintains a positive attitudeExcellent problem-solving skillsSelf motivated and goal drivenWORK HISTORYResults Companies -Remote Outbound Sales RepresentativeVirginia05/2021 - 12/2024Retained excellent client satisfaction ratings through outstanding service delivery.Met with existing customers and prospects to discuss business needs and recommend optimal solutions.Trained and mentored new sales representatives.Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.Chartwells Schools Dining Services Supervisor08/2015 - 04/2019Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.Evaluated employee performance and coached and trained to improve weak areas.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.Dish Network Corp - Team LeaderChristiansburg, VA09/2008 - 02/2014Established open and professional relationships with team members to achieve quick resolutions for various issues.Conducted training and mentored team members to promote productivity and commitment to friendly service.Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.Reviewed, implemented and updated company records related to team activities for future reference.Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.Held weekly team meetings to inform team members on company news and |
