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Click here or scroll down to respond to this candidateCandidate's Name
Atlanta, Georgia, United StatesEMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLESummaryResult-driven security professional with two years of experience, demonstrated success troubleshooting and resolving problems in a fast-paced, customer-facing environment. Exhibits a dedication to the meeting and exceeding clients expectations and requests.I am also an engaging Quality Assurance supervisor with excellent collaboration and troubleshooting skills, experienced in quality control inspections and mentoring others. Proactive leader with strengths in communication, proficient in leveraging quality assurance knowledge to promote efficiency and influence positive outcomes. ExperienceQuality SupervisorGXO Logistics, Inc.Feb 2022 - Present (2 years 6 months)Secure positive customer experiences while executing effective quality assurance practices. Supervise on-boarding and training of new personnel to maximize capacities of quality assurance team. Enforce adherence to quality assurance procedures by reviewing subordinates quality reports and following up on deviations.Leverage operational statistics to implement continuous improvement programs that generate substantial revenue gains.Increase process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.Initiate change management practices that create new revenue streams and increase operational efficiencies.Application Security AnalystCACI International IncAug 2021 - Feb 2022 (7 months)Familiarity with writing, developing, and maintaining Standard Operating Procedures (SOPs). Provided security evaluation advice to development staff in multiple sites to facilitate preparation and coordination of product security evaluation.Maintained effective communication with management, peers and team members and responded to evaluation-related queries from the evaluation facilities and assisted in resolving evaluation-related issues as they arose.Created and updated security event investigation notes, conducted shift change reports on open cases, and maintained case data in the Incident Response Management platform. Coordinated data calls for the Information System Security Officer (ISSO). Reviewed and edited policy development documentation for the Information System Security Officer. Submitted Level 3 requests and tracked software approvals. Compliance AuditorCandidate's Name - page 1SYNCREONDec 2020 - Feb 2022 (1 year 3 months)Reviewed Contracted Service Provider (CSP) records and procedures as provided. Performed quality assurance reviews and feedback to contracted service providers and stakeholders alike.Performed audits, wrote reports and made recommendations to improve quality posture Worked with the Quality Assurance Manager to provide support and guidance to new hired quality assurance team members.Assisted the Quality Assurance manager in maintaining risk-driven quality management plans for end- to-end audits and reviews.Interacted with Operation Managers, supervisors and departments leads to remedy issues that may affect system performance, employee efficiency and productivity. Information Security InternGeorgia Department of Natural ResourcesJun 2016 - Aug 2016 (3 months)Conducted presentations on IT departments business continuity monitoring processes and developed risk mitigation strategies to reduce organizational costs. Assisted IT department in drafting information security policies and procedures, as well as documented results and presented findings to commissioner, IT managers, and stakeholders. Conducted information security standards and compliance assessments in line with industry frameworks such as NIST and ISO for policy building and monitoring. Developed expertise in communicating the applicable standards, laws, and regulations to professionals and non-IT professionals.Conducted workshops and interviewed key departmental heads to determine and formulate strategies related to security threats and risks.Equipment Maintenance TechnicianGoogleOct 2014 - Aug 2016 (1 year 11 months)Laptop and desktop imaging, deployment, and recovery. Inventory and asset management, conference room preventative maintenance, and e-recycling. Engaged in supporting a complex, fast- paced environment that focused on video conference rooms with exceptional attention to customer satisfaction. Ensured audio and visual quality, troubleshooting and remediating issues arising from requests made by attendees.Used ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs).Administered firewalls and provided support for VPN concentrators Installed, maintained, and upgraded workstations and peripheral hardware and software including desktops, laptops, printers, copiers, and other network devices. EducationGeorgia State University - J. Mack Robinson College of Business Masters Degree, Computer and Information Systems Security/Cybersecurity 2015 - 2016Candidate's Name - page 2Georgia State University - Andrew Young School of Policy Studies Bachelors Degree, Economics and Public Policy2009 - 2012SkillsInformation Security Analysis Information Security Management System (ISMS) Security Incident & Event Management Information Security Standards Communication Incident Management IT Security Policies & Procedures Product Evaluations Quality Assurance Procedures Continuous Process ImprovementHonors & AwardsHOPE Scholarship Recipient - Georgia State University Aug 2009Candidate's Name - page 3 |
