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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Raleigh, NC Street Address
ObjectiveResults-driven professional with extensive experience in Quality assurance and organization, seeking a supervisor position at DHL Supply Chain to leverage skills in team leadership, process optimization, and operational management. DHL-Ecommerce Raleigh, NCQuality Assurance Specialist 2020-2024 Spearheaded quality audits on sacks and carts to ensure compliance with DHL's operational standards, improving accuracy by 15%. Implemented new training protocols for incoming staff, resulting in a 20% decrease in onboarding time and a 25% improvement in employee performance metrics. Collaborated with cross-functional teams to streamline workflow processes, enhancing overall productivity, and reducing error rates by 10%. Created and maintained detailed daily recap reports, providing actionable insights for continuous improvement initiatives. Functioned as a liaison between team members and management issues and implemented corrective measures promptly. Audit sacks and carts for mis-sorts; check gaylords for misrouted, wrong placards, and wrong container IDs; package labels for print quality and track back to origin terminal or encode station for correction. Helped train new employees assigned to the inbound department. Demonstrated "Best Practices" for employees; assisted employees, provided direction; coached sorters and runners when exceptions were discovered; apprised supervisor of any issues that may occur. Coached and provided tips to increase quality awareness and ensure the correct standard operating procedures were followed. Identified sort and quality issues and communicate to the Supervisor or Manager to take corrective action. Created and maintained the daily recap report of identified errors and reviewed it with the Supervisor or Manager. Identified most help-needed areas and reported them to the supervisor or manager for quality enhancement. Coordinated nightly shipping and receiving operations, dispatched trucks, and ensured adherence to schedules and quality standards. Analyzed and optimized supply chain processes, implementing performance metrics to track efficiency and effectiveness. Encouraged growth and development of a diverse team. Developed and enforced standard operating procedures to improve operational consistency and reduce errors. Facilitated cross-departmental communication to enhance collaboration and problem-solving efforts. DHL-Ecommerce Raleigh, NCDomesticated Sorter 2019-2020 Achieved and maintained sorting production quotas by adhering to company standards for mail sorting and labeling. Sorted all mail by sort area requirements and in accordance with company quality process standards. Inspected each piece of mail to ensure the indicia are affixed correctly and the zip code on the indicia matches the address zip code. Maintained a clean and organized work environment to support operational efficiency. Reassigned to other operational areas as business needs require. Adapted to dynamic operational needs by seamlessly transitioning between various tasks, including operating the lead Max scanner and other machinery.EDUCATIONBusiness Administration/Human Resources Management Wake Tech Community CollegeBachelor of Arts, International LawUniversity Protestant of CongoTECHNICAL SKILLSMicrosoft Office, AMP, OPS Portal, and ViewPoint |
