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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Lightwood StreetSpring Hill, FL. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYService Advisor with extensive experience of 15 years in domestic, foreign and luxury brands. Proven track record of providing superior customer service. A very self-motivated and independent performer. A highly committed individual who is able to serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.SKILLSQuality-focused, Strong Communicator, Analytical, Problem Solving, Time Management, Customer Service Oriented, Knowledgeable & Dependable. Strong Technical Acumen WORK EXPERIENCEService WriterAssistant Service Manager **Ferman CJD of New Port Richey, FL.-July 2023Love Honda, Homosassa, FL- March 2023-July 2023Due to Medical Diagnosis took leave of absence for Breast Cancer, Treatments, Surgeries and Personal Lehigh Valley Honda, Emmaus PA.-August 2017-December 201 Thompson Lexus **, Doylestown, PA-November 2,015-August 2017 Wynn Volvo** Norristown, Pa-May 2014-November 2015 Maternity Leave & 3-year hiatusTeam Toyota Lawrenceville, NJ -October 2007-September 2008 Reedman Toll CJD** Langhorne, PA December 2006-October 2007 Crystal CJD of Brooksville & Inverness, FL March 2003-September 2006 Identified problems and services by listening to customers description of symptoms, clarifying the description of problems. Verified the warranty and service contracts coverage by examining records and papers explained provisions. Contacted the fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin. Prepared Repair Orders by describing symptoms, problems and causes discovered as well as repairs and services required, obtained approval signature, entered Ro into service database. Prioritized workflow by consulting with colleagues and team of technicians to meet deadlines. Assisted with scheduling work and issuing work to service technicians. Maintained customer rapport by explaining estimates and expected to return the vehicle. Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation. Follow up with customers to meet expected timelines, status of repairs, parts and completion. Generated and closed repair orders submitted warranty and extended warranty claims. Active delivery with customer upon picks up of all work completed, final cost, recommendations, set up future services appointments, advise & ask complete CSI. Established high customer service satisfaction/retention by providing honest, prompt, and straightforward customer service. Answered technical questions via phone, email or in person. Conducted service follow up calls or emails.** Additional Responsibilities as Assistant Service Manager ** 1. Maintained an affluent clientele in a fast paced quickly changing environment. 2. Handled escalated customer concerns to de-escalate and ensure highest satisfaction. 3. Dispatched work and managed numerous shop technicians Software Databases: ADP Reynolds & Reynolds Dealer Socket X-Time Prophet LineEDUCATION & CERTIFICATIONS Bucks County Community College- Business Admin. & Accounting 1994-1995 Freidman Retail Management Camp 1996 Pasco Hernando Community College-Paralegal Studies 2003-2006 CJD 5-Star Parts & Service Master Certified 2006-2008 Toyota Parts & Service Certified Lexus Gold Service Certified Honda Parts & Service Certified Volvo Certification |
