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Candidate's Name
Willingboro, NJPHONE NUMBER AVAILABLEEMAIL AVAILABLESummary:Hard working, self-motivating, career oriented professional, articulate, perceptive and eager to learn, proficient in Vista, Windows, MS.Work Experience:Technical Support Analyst II August 2015  January 2021Bed Bath and Beyond Inc. Union, New JerseyAssisting vendors with support on troubleshooting hardware such as printers, registers, routers.Responsible for incoming and outgoing calls.Documenting troubled tickets.Interacting with vendors through Phone, Email and Chat.Technical Support Analyst II January 2006  August 2015Vonage America  Holmdel, New JerseyAssist customer in installing Vonage devices via telephone.Work with systems such as Interact, CCA, Aspect, Avaya.Responsible for handling incoming and outgoing calls.Interacting with clients via telephone, e-mail, or online chat on a daily basis.Assist customers with installation of VOIP phones.Handle device related issues.Troubleshoot DSL connectivity and utilize tools to diagnose issues.Support Windows and MAC Operating Systems.Assist customers with downloading Vonage Mobile App.Education:Business Management 1995  1997Union County CollegeElizabeth, New Jersey