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Title Customer Service Sales Floor
Target Location US-IL-Chicago
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Candidate's Name
PHONE PHONE NUMBER AVAILABLEE-MAIL EMAIL AVAILABLEADDRESS Street Address  N. KOLIN AVE.OBJECTIVE: To obtain a position in analyzing all aspects of the retail business from which my experience in sales, management, reporting, merchandising, and training will greatly maximize profitability.SKILLS: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.EDUCATION: 1977-1981George W. Collins High School, 1982-1984 Malcolm X CollegeEXPERIENCE:2015-Present Nordstrom Skokie IL Manager of Point of View, Encore, Petites, CoatsManaging a total of 4 departments that do over11 million dollars in volumeSupervising 30 employeesTeaching them how to use selling techniques, directive selling, next applicationResponsible for their overall productivity and performance in salesMerchandised new product on $11m sales floor, strategically to result in a increase .Implemented training course for staff resulting in regional recognition for outstanding department performances in customer service, sales, and productivity.Communicate to DRM and buying team regarding inventory, merchandising, events, budgets, and goals.Responsible for all aspects of department, including staffing, scheduling, and training.Acquired sales from customers by professionally presenting and selling merchandise and by direct mailing, phone calls, and referrals from personal customers.Built customer relationships to establish personal sales trade and received excellent customer service recognition letters monthly.Organized a denim event to produce sales in excess of $60, 000 from 1 vendor this was the # 1 denim event in the company.Communicate to all vendors the fashion forward product changes needed to continue to achieve profitable year end resultsOrganized events to benefit the departments selling goalsResponsible for utilization of the DTC processResponsible for MIC shifts throughout the month9/04 1/2015 Nordstrom Skokie, IL Sales Mgr. of Narrative Dept. PHONE NUMBER AVAILABLEMerchandised new product on $4.0m sales floor, strategically to result in a increase for 2005,2007,2009,2010.Implemented training course for staff resulting in regional recognition for outstandingdepartment performances in customer service, sales, and productivity.Communicate to buy team regarding inventory, merchandising, events, budgets, and goals.Responsible for all aspects of department, including staffing, scheduling, and training.Acquired sales from customers by professionally presenting and selling merchandise and by direct mailing, phone calls, and referrals from personal customers.Built customer relationships to establish personal sales trade and received excellent customer service recognition letters monthly.Organized a denim event to produce sales in excess of $60, 000 was the # 1 event in the companyNarrative is currently # 1 in the region for personal Trade, # 2 in the region for YTD volume, # 1 in the region accounts opened, # 2 in the region Sales per hour and # 2 for vendor performance. Midwest region consist of 25 stores9/99-9/04 Nordstrom Rack Oak Brook, IL Women's Dept. Manager 630-571-2121Merchandised new product on $6.5m sales floor, strategically to result in a increases for the company in 2003,2002,2001,2000Managed a team of 20 employees was responsible for the recruitment and development on all levels of selling, customer service, product knowledge, merchandising, stock, and safety.directly accountable for managing accurate Inventory levelsIdentified and communicated merchandise issues and opportunities based on sales performance and customer feedback to the buying teamAcquired sales from customers by professionally presenting and sellingWas direct mail, phone calls, and referrals from personal customers.Built customer relationships to establish personal sales trade and received excellent customer service recognition letters monthly.Organized a winter new arrivals event in the middle of summer that produced sales for 1 day at $83,000 .I had the # 1 volume increase for the day and the month .picked up $500, 000 on the year this was the best year the women's department had produced in the companies career02/999/99 Nordstrom Oak Brook, IL Women's Assistant ManagerMerchandised new product on $6.5m sales floor, strategically to result in a increase for the company in 2003,2002,2001,2000Assisted the department Manager in managing a team of 15 employees was responsible for the recruitment and development on all levels of selling, customer service, product knowledge, merchandising, stock, and safety.directly accountable for managing accurate Inventory levelsIdentified and communicated merchandise issues and opportunities based on sales performance and customer feedback.Acquired sales from customers by professionally presenting and selling merchandise by direct mail, phone calls, and referrals from personal customers.ReferencesBrian Townsend District manager for Nordstrom Rack Stores 1-847-677-2121Carl Jenkins Michigan Ave. Nordstrom Store Manager 1-317-557-7240Heidi Cohen Oakbrook Nordstrom Store Manager 1-312- 961-7399

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