Candidate Information Name Available: Register for Free Title Administrative Assistant, Communications professional Target Location US-MI-Ypsilanti Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEYpsilanti, MI Street Address
SUMMARYCommunications professional with technical communications degree, minor in graphic communications, with experience as technical writer, social media manager, graphic designer, content creation, copyediting, and desktop publishing.PROFESSIONAL ACCOMPLISHMENTSVoracious reader who tends to be a grammar and spelling ninja.Experienced Legal, online, and fiction proof-reader.Experienced in Internet Research and producing case studies and analyses, proposals, reports, and management plans.Created and executed print and online content and marketing plans resulting in 50-80% increase in customer engagement.EDUCATIONBachelor of Science in Written & Graphic Communication, EMU, Apr 2017Associate of Science in Occupational Studies, WCC, Dec 2013Vocational Certificate in Court Reporting, Chaffey College, Dec 1986RELEVANT COMPETENCIESData Entry/Word Processing, Typing Speed 75+ WPM10+ yrsGraphic design principles and Website design5+ yrsFilm and Digital Photography/Photoshop Image Editing5+ yrsCopy Editing and Proofreading10+ yrsAdobe Creative Suite, including Acrobat, Illustrator, Photoshop, InDesign, Premiere Pro, Audition, Dreamweaver5 yrsMS Office Suite including Word, Excel, Publisher, PowerPoint, Outlook15 yrsHTML5/CSS33 yrsGoogle Business Suite Apps10+ yrsTechnical writing and editing; Web Content Writing; Research writing5+ yrsWORK HISTORY (Complete History available upon request or in my Indeed Profile)Contract Researcher and WriterKathleen Ann Clark  Ann Arbor, MI, Jun 2023  CurrentResearch online and write genealogy book for private customer.Help customer sort and organize family heirlooms for preservation.Customer Service TechnicianOpus IVS - Dexter, MI, Dec 2022Apr 2023 (Also as a temp through Randstad SeptDec 2022)Schedule remote programming appointments, IT troubleshooting.Service remote customers programming computer modules in vehicles.Create written and graphic personalized procedures and help tutorials.Remote Customer Service RepresentativeWhirlpool, through Robert Half  (Remote) Ypsilanti, MI, Mar 2021 to Sep 2022Phone center and email customer assistance serving trade partners and end consumers.Research purchase and service records to assist trade partners and end consumers with warranty authorizations and damaged part replacements.Center Administrator/Communication CoordinatorFamily Life Services of Washtenaw County - Ypsilanti, MI, May 2019 to Jun 2020(I also volunteered here, from Feb to May 2019)Design/Copywrite/Create branded marketing docs, bulk mailings. Procedures, reports, and newsletters.Create booklets and brochures and event graphics and copy.Website creation/management and Social Media Management.Business Administrative Assistant and CommunicationsDesign in Mind Communications - Ypsilanti, MI, Jun 2013 to Apr 2018Business communications and administrative consulting.Office organization, social media management, SEO/Internet Presence Auditing, graphic design, content creation, website design, copyediting, and desktop publishing.Proofread/copyedit fictional stories, texts, and court and deposition transcripts for grammar, content, and style.Business Office ManagerAJ's Maintenance and Services (AMS) - Ypsilanti, MI, AprAug 2011 (and JanMay 2015)Set up business office procedures and record-keeping systems.Created branded marketing docs, proposals, contracts, & monthly statements.Proposal Writer and Project CoordinatorGlobal Vision Development (GVD) - Ann Arbor, MI, Dec 2010 to Apr 2011Researched, copywrote, and assembled Federal USAID Contract Proposal in collaboration with SME architects and engineers from U.S. and Palestine.Designed graphics and copywrote short- and long-form business documents.Used MS Word and Excel to create large manuscript with complex style formatting.Project And Administrative AssistantAmerican Charter Education Services - Fenton, MI, Mar 2010 to Dec 2010Copyedited public charter school charter and grant/scholarship applications.Designed and copywrote school food service program and grant applications.Compliance And Special Projects CoordinatorGlobal Educational Excellence - Ann Arbor, MI, Sep 2006Mar 2010 (and AugDec 2011)Created and/or gathered and published public charter school board meeting documents needed for compliance with government and Authorizer regulations,Collaborated with SMEs to create policies and procedures for school food service.Organized, entered, and managed information in databases and archival systems, including policy and procedure change documentation.