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Click here or scroll down to respond to this candidate..Candidate's Name
Hollister, Florida, United States EMAIL AVAILABLE PHONE NUMBER AVAILABLESUMMARYPassionate sales and client experience manager with 8+ years of expertise in retail, bilingual communication, and customer service, dedicated to driving satisfaction and business growth.EXPERIENCEBilingual Sales Representative / Key Holder Cricket Wireless Palatka, FL November 2021 -August 2024 Consistently surpassed monthly sales quotas by leveraging deep product knowledge and engaging with customers both in-person and through social media marketing strategies. Acted as the primary point of contact for customers, providing highly technical consulting and troubleshooting support to ensure high levels of satisfaction. Pioneered business-to-business (B2B) consulting efforts, successfully establishing new client partnerships and expanding the customer base. Managed payment collection and efficiently resolved customer inquiries regarding device functionality and service plans, enhancing the overall customer experience. Exceeded sales targets by utilizing consultative selling techniques and providing personalized recommendations to meet customer needs. Managed customer accounts and assisted with billing inquiries, ensuring prompt resolution and maintaining high customer satisfaction. Increased sales revenue by 25% within six months by leveraging bilingual skills to effectively communicate with and expand the customer base, while managing key holder responsibilities including daily cash reconciliation and store security protocols.Sales Assistant Manager Perfume Outlet St Augustine, FL February 2019 - October 2021 Led a team of sales associates, providing coaching and motivation to achieve daily and monthly sales targets, resulting in a 15% increase in overall store revenue. Maintained accurate inventory levels and ensured that promotional materials and pricing were consistently up to date, driving product visibility and sales. Delivered exceptional customer service by addressing inquiries and resolving issues promptly, fostering a positive shopping environment. Customer Service Manager Wal-Mart Palatka, FL February 2019 - December 2019 Oversaw daily operations in the customer service department, ensuring all team members adhered to company policies and provided high-quality service. Handled escalated customer complaints and implemented solutions that improved customer retention and satisfaction by 20%. Coordinated with management to streamline service processes, reducing wait times and enhancing the overall customer experience. Client Care Specialist Azalea Health Dental - Palatka, FL Palatka, FL February 2017 - October 2017 Delivered outstanding customer service by greeting patients, scheduling appointments, and handling payment processing with accuracy and professionalism. Enhanced patient satisfaction by providing knowledgeable assistance regarding dental services and insurance options, resulting in repeat business and referrals. Built rapport with patients to ensure a welcoming and comfortable environment, contributing to positive patient experiences. Bilingual Sales Representative Cricket Wireless Palatka, FL July 2015 - February 2017 Utilized bilingual skills to communicate effectively with a diverse customer base, enhancing service delivery and fostering customer loyalty. EDUCATIONDiploma St Johns River State College Palatka, FL 2021 SKILLS Bilingual: Fluent in Spanish High-Volume Sales (8+ years) Retail Management (5+ years) Marketing and Social Media Strategy (5+ years) Cash Handling and Reconciliation (8+ years) Excellent Communication Skills Microsoft Office Suite Inventory Management Policy Compliance Team Leadership and Motivation |
