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Click here or scroll down to respond to this candidateCandidate's Name
Bronx, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATIONNewbury College Brookline, MAB.A., Psychology Street Address
SUMMARYDedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Additionally, offering diversified experiences working in the field of social services and foster care. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer and client needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking self-motivator and confident leader, ready to join my next team. EMPLOYMENT HISTORYUnited States Postal Service Ossining, NYSales and Services Distribution Associate 2020 Present Maintained an accurate inventory of postal products and services Responded to customer inquiries and solved customer service issues in a timely manner Developed an efficient filing system for customer records and mailing history Provided training and guidance to new employees on postal services Processed mail for international and domestic shipments and ensured compliance with postal regulations New York Foundling Bronx, NYCase Planner 2019 2020 Conducted home visits and monitored client progress in their home environment Developed relationships with clients to build trust and rapport, enabling clients to discuss their needs openly Assessed client needs, developed service plans and monitored outcomes to ensure clients received the best possible care Collaborated with external stakeholders to coordinate and provide comprehensive services to clients Implemented a parenting skills curriculum of the SafeCare program that equipped parents with education in providing safe parenting to their children.Good Shepherd Services Bronx, NYCase Planner 2018 2019 Conducted required casework contacts with the child, parent, foster parent and collateral contacts. Make assessment-based referrals as necessary to meet the needs of the child and/or parent. Coordinated and supervised all visits between the family and child along with separate sibling visits while assessing and monitoring for safety and risk. Helped establish communities of care for youth and the families by building effective relationships with significant individuals and service providers. Supported and counseled foster parents in their efforts to care for the child and include them in the development of the goals and tasks. Conducted home visits of family and child to gather social history, to assess family strengths and concerns, and to assess existing problems in relation to the reason for placement. Ali Forney Center New York, NYCase Manager 2015 2018 Provided individual counseling and guidance to homeless or unstably housed LGBTQ+ youth to help them develop positive life skills. Provided clients with assistance in obtaining identification, medical care, employment, education, stable housing and make appropriate referrals. Developed relationships with NYC service providers, including but not limited to those addressing educational/vocational, medical, mental health, and housing needs. Created service plans to aid in the accomplishment of clients goals to move through the program tiers. Developed and implemented an innovative mentorship program that successfully transitioned at-risk youth into stable housing and college. |
