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Click here or scroll down to respond to this candidateCandidate's Name
LEXINGTON, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEResults-driven Team Lead excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in commercial businesses, products and services to effectively address and respond to public and personnel inquiries within a business. Knowledgeable about managing timesheets, schedules, invoicing and activities to achieve optimal balance. Maintained objectives while being compassionate and caring with all employees.EXPERIENCE09/2021 - 09/2022 & 01/2024 - 09/2024OFFICE ASSISTANT, COGAR PLUMBING Take in new work orders and enter into the database Answer all incoming calls and direct them to the right department Record all new work orders in notebook and print out copies Take payments over the phone using debit cards Process transactions over the phone to pay for needed supplies Call and check on collections for the month that are past due File all completed job paperwork and invoices Bill technicians out through a paper material list Accept incoming mail and give to HR to process Mail out any receipts to customers that do not have emails 10/2022- 01/2024Work Management Specialist I, Johnson Service Group Answer all incoming emails from vendors and employees Manage work load through Maximo portal Check timesheets and spreadsheets to make sure they are billed accurately Ensure all CTRs and CPRs are paid and sent off in a timely manner Working as a team player with all employees Engage in weekly meetings to make sure team is succeeding 09/2021 - 09/2022OFFICE ASSISTANT, COGAR PLUMBING Take in new work orders and enter into the database Answer all incoming calls and direct them to the right department Record all new work orders in notebook and print out copies Take payments over the phone using debit cards Process transactions over the phone to pay for needed supplies Call and check on collections for the month that are past due File all completed job paperwork and invoices Bill technicians out through a paper material list Accept incoming mail and give to HR to process Mail out any receipts to customers that do not have emails 02/2021 - 09/2021ADMINISTRATIVE ASSISTANT, SALISBURY MOTOR COMPANY Answer all incoming phone calls and direct them to the appropriate team member Direct clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions. Take payment for open service tickets and operate cash register/card reader machine Posting invoices to accounts and entering ROs Taking payments to post to their car payment accounts Filing needed documents and organizing ROs Count drawer at EOD and put deposits together for the bank 09/2017-10/2018 & 12/2019-07/2020TEAM LEAD/DISPATCHER, JUST LET ME DO IT COMMERCIAL SERVICES Dispersed parcels, correspondence and shipped outgoing items Communicate with vendors to place and receive shipments orders for parts required Direct clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions Keep reception area clean and had a positive first impression to every visitor Meet and greet incoming customers with professional approach and provide friendly, knowledgeable assistance Answer and direct incoming calls using multi-line telephone system Work in QuickBooks software to keep records of 7 franchises invoices and estimates Schedule job appointments and follow up on work progress for 7 franchises 10/2018-12/2019PICKING/PACKING ASSOCIATE, AMAZON Sorted and labeled materials in preparation for shipment Used cleaning solutions to clean contaminants from work areas that were hazardous Operated hand trucks and pallet jacks to move materials Marked and labeled containers with accurate shipping information to prevent delays Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines Reviewed packing slips and other documentation to properly box requested items for shipment06/2014-11/2020OCCASIONAL NANNY/ IN HOME BABYSITTER Affectionately cared for 3 children, ages 3 months to 10 years old Kept parents contact information, emergency services phone number and childs health history on hand in case of emergency situations Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects Cleaned and tidied house, including laundry, sweeping and mopping floors and dusting Helped children complete homework and special assignments daily to support academic performance Monitored and schooled children with workbooks and online learning programming for homeschoolEDUCATIONAugust 2014- December 2016Central Cabarrus High SchoolJuly 2020- February 2021Davidson Davie Community CollegeHigh School Equivalency DiplomaPAID VOLUNTEER WORKGERRYWOOD KIA/JEEP DODGE RAM/HONDAInventory once a year 2015-2020SKILLS Accurate Scheduling/Filing Commercial Billing/ Collections/ Estimates Shipping/ Receiving/ Problem Solving/Tech Savvy Responsible and On-time Autosoft Software & Quickbooks Software |
