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Click here or scroll down to respond to this candidateCandidate's Name
Montgomery, AL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.SKILLS EMR Systems Data Entry Software Call Transfers Medical Billing Protocol Unit Wellness Advising Patents Office Supplies and Inventory Invoice Preparation Follow-Up Appointment Scheduling Organization and Time Management Medical Recordkeeping Insurance Claims Incoming Call Management Patient Database Management Medical Coding Patient Health Information Access Patient Admission Patient Billing Operational Requirements Medical Records Verification Patient Referral Patient Chart Maintenance Referral Verification Incoming Call Reception Office Management Office Coordination Outpatient Procedures Payment Scheduling and Collection Staff Leadership Computer Proficiency Teamwork and Collaboration Documentation Review Patient Eligibility Requirements Order Purchasing Scheduling Tests and Procedures Adaptable and Flexible Claim FormsWORK HISTORYUnit Secretary/ Call Center, 09/2021to CurrentMontgomery Area Mental Health Authority Montgomery, AL Managed incoming calls and directed to appropriate department. Organized paperwork such as charts and reports for office and patient needs. Maintained rapport with physicians, nurse,s and other healthcare personnel. Maintained current and accurate medical records for patients. Provided information for patient admissions and discharges to foster timely processing. Supported office staff and operational requirements with administrative tasks. Enhanced office productivity by handling high volume of callers per day. Monitored inventory levels and advised management of need for replenishment. Executed administrative duties to facilitate unit tasks and meet team goals. Processed lab paperwork and requests according to physicians' orders. Developed training protocols for new unit secretaries. Drafted unit correspondence, memos, and department updates. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Completed and filed financial documentation for accounting purposes. Answered telephone calls to offer office information, answer questions and direct calls to staff. Organized and maintained patient chart filing system to promote quick data finding for staff. Received, recorded and addressed incoming and outgoing communication via telephone and email. Placed new supply orders, managed inventory and restocked clerical spaces. Received and routed laboratory results to correct clinical staff members. Carried out front office duties utilizing data entry skills in framework of medical database. Greeted visitors and initiated triage processes for clients to streamline patient flow. Organized patient files and streamlined operations to improve efficiency. Registered and verified patient records before triage with most up-to-date information. Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments. Coordinated referrals through insurance and other medical specialists and documented details in patient charts. Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments. Completed administrative patient intakes with case histories, insurance information and mandated forms. Managed office bookkeeping with insurance billing and patient payments. Administrative Assistant, 01/2007 to 09/2021Alfa Insurance Montgomery, AL Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Generated reports and typed letters in Word and prepared PowerPoint presentations. Handled client correspondence and tracked records to foster office efficiency. Monitored supervisor's work calendar and scheduled appointments, meetings and travel. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. Coached new employees on administrative procedures, company policies and performance standards. Restocked supplies and placed purchase orders to maintain adequate stock levels. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Processed invoices and expenses using QuickBooks to facilitate on-time payment. Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events. Arranged rapid office equipment repair and maintenance with vendors. Organized weekly staff meetings and logged minutes for corporate records. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Maintained staff directory and company policy handbook for human resources department. Performed research to collect and record industry data. Coordinated travel arrangements by booking airfare, hotel and ground transportation. Managed Access databases converting complex data into easy-to-interpret data. Offered office-wide software support and training, troubleshooting issues and optimizing usage. Patient Care Technician, 06/2016 to 08/2017Homestead Assisted Living Montgomery, AL Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements. Answered patient assistance calls, assessed needs and offered qualified support. Collected and transported specimens to prepare for lab testing. Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking. Supported patient admissions, discharges and transfers to promote team productivity. Organized and replenished unit supplies to maintain team readiness for expected demands. Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care. Assisted nursing staff with respiratory, cardiopulmonary and physical therapies. Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms. Helped patients complete activities of daily living. Warmly greeted patients and visitors and made each feel welcome. Cleaned, sanitized and moved hospital equipment. Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers. Collected laboratory specimens, dropped off at laboratories and picked up test results. Responded to emergency situations to help with lifting and transporting patients. Patient Access Representative, 12/2013 to 08/2015Volunteer Of America Montgomery, AL Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance. Resolved patient financial problems with guidance from documented guidelines and procedures. Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients. Facilitated communication between patients and various departments and staff. Followed document protocols to safeguard confidentiality of patient records. Applied administrative knowledge and courtesy to explain procedures and services to patients. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Recommended service improvements to minimize recurring patient issues and complaints. Worked with patients to ascertain issues and make referrals to appropriate specialists. Organized patient records and database to facilitate information storage and retrieval. Patient Access Specialist, 07/2006 to 12/2007Montgomery Psychiatry Montgomery, AL Collected and validated patient demographics and insurance information. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Obtained signatures from financial responsibility and treatment procedures from patients or guardians. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Prepared patient identification band and completed admissions papers. Performed patient pre-admission, admission, transfer and discharge activities. Resolved patient financial problems with guidance from documented guidelines and procedures. Contacted insurance companies for patient medical billing operations. Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance. Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services. Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Organized patient records and database to facilitate information storage and retrieval. Helped address client complaints through timely corrective actions and appropriate referrals. Worked with patients to ascertain issues and make referrals to appropriate specialists. Recommended service improvements to minimize recurring patient issues and complaints. EDUCATIONBachelor Of Science In Healthcare Administration : Healthcare, Expected in 08/2024 University of Phoenix - Tempe, AZ |
