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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummarySeasoned Team Leader and Client Care Manager with over19 years of experience providing skilled administrative and operational support in the human services industry. Extensive experience in all aspects of delivering customer service and leading operations by directing initiatives as a resourceful team player with expertise cultivating client relationships improving processes and service quality, driving profits, managing accounts, and building rapport to advance shared organizational and client goals. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including management, team members, vendors, and clients.Skills Holistic Patient Care Services & Administration Quality Control & Performance Improvement Cross-Functional Team Collaboration Data Collection, Analysis & Reporting Patient Care & Case Management HIPAA & Regulatory Agency Compliance Policies & Procedures Implementation Budget Controls & Service Delivery Client Relationships & Customer Retention Collaboration & Community Agency Partnerships Organization, Multi-Tasking & Time Management Functional Behavior & Conflict Mediation Reporting Services & Proactive Updates Excellent Verbal & Written CommunicationWork HistoryTeam Leader/LG3 Compass SLS & ILS Redding, CA 10/2007 to 07/2024 Provided integrated, holistic, community support services for adults to empower clients to go after their dreams and goals. Served as an active member of the clients integrated health team and acted as a liaison to other wellness team members. Maintained and reviewed home logs for clients, reviewed client service notes, and documented/reported findings to CF. Assisted in developing a successful program to achieve clients social, emotional, spiritual, career, and health-related goals. Participated in the development of the clients initial wellness plan and incorporated the Eight Dimensions of Wellness. Provided outstanding direct care to clients in their homes and the local community in accordance with Title 17 regulations. Scheduled staff and ensured client and staff safety in accordance with policy as well as state and federal regulations. Provided individual assistance to clients in accessing needed services including accompanying clients to appointments. Followed up with clients regarding appointments, completion of forms, returning forms or receipts, and other similar activities. Obtained input from Integrated Health Team providers on client wellness plans and made referrals to other services/providers. Provided assistance and made referrals to public services including financial, housing, emergency assistance, and food. Worked with clients to determine services needed, contacted agencies offering support, and provided hand-offs to services. Liaised with others involved in clients treatment including family members, employers, schools, and probation/parole officers. Provided education and skill-building in areas such as daily living skills, employment/education, and symptom management. Identified culturally competent services and service providers to meet the unique cultural needs of each agency client. Maintained contact with hospitalized clients, participated in discharge planning, and actively communicated with providers. Delivered individualized services based on strengths, needs, abilities, and preferences identified collaboratively with clients. Effectively administered prescribed medications and ensured full compliance with prescribed regimens. Scheduled all necessary doctor appointments and coordinated reliable transportation to and from appointments. Assisted clients in attending college by providing essential in-class support such as note-taking and managing anxiety. Supported clients in creating and effectively maintaining a budget, developing a menu plan, and establishing boundaries. Empowered clients to actively pursue health and wellness goals, find their unique voice, and live life without self-sabotage. Assisted clients in building meaningful community connections and integrating smoothly into local support networks. Previous Work HistoryDirect Care Staff Puckett Residential Services, Red Bluff, CA 04/2005 to 08/2007 Peacock Restaurant, Anderson, CA 05/2004 to 04/2005 Training, Licenses & CertificationsBethel School of Supernatural Ministry 2014 to 2016 CPR & First Aid CertifiedEducationShasta College 1993Anderson Union High School 1987High School Diploma |
